We stayed four nights and thought it was okay, weekend were noisy because the park near by we hear a lot of screaming via sports @ very late hours. The services was okay, weren't very helpful when I asked them about tourist information. English abilities of front desk was not very fluent. Showers always spill water out, which drives me crazy! The room is no where close to pictures on any website. I didn't even feel like taking pictures.
Your stay in my hotel did not meet your expectations and you have highlighted certain issues regarding the services that we provided.
Please allow me to say how sorry I am that we did not meet your expectations.
I consider such matters to be extremely important, your comments have therefore been shared with my team and together we are working on solving these issues so that our service will no longer disappoint in this area.
I do hope that, despite these issues, we will be able to welcome you again as a client of Novotel.
Stayed here for 2 nights while in France on holiday, it was the second of our two hotels during the trip but it definitely was the best one, none of us can speak French very well but the staff were very helpful giving us advise on attractions to see and nice places to eat. The rooms were lovely and the hotel facilities were excellent The only bad thing was some of the breakfast staff were a little rude and did not wish to help as they "were busy" but overall I will definitely stay here again the location was prefect with easy access to public transport. Our room was overlooking the concert/sport venue thing and at nights there were a lot of kids mucking around who were very loud but it did not keep us awake .
Dear Mrs Megan L.,
Thank you very much to take the time to write a comment regarding your stay in my hotel in Paris.
I'll share your positive feedback with my team so they can be aware that their work meet your expectations.
As you mentioned above the Novotel Bercy is ideally located just 1 min away from the metro 14 which is the fastest metro line in Paris so you can reach every part of Paris very easily.
Due to the number of guests we welcome during summer time, indeed, the breaskfast room can sometine be very busy althought the breakfast time is extended until 10.00am.
I'm looking forward to seeing you soon at the hotel.
Stayed there beg of July-13 for a business trip in Paris. I chose the place since it was very close to my meeting place (French MoF). This surely explains the high room cost, compare to other experiences I had at Novotel in Paris. The room was OK, my only concern though, was that while minibar was inclusive, it had not been checked prior to arrival, and water bottles had been used by the prior guest... quite a bad surprise.
Dear M. Michel G.
Thank you very for taking the time to review your stay at the Novotel Paris Bercy.
I will share your comments with my team so that they become aware of the importance of service that we have to bring our customers.
We do sincerely apologize for this unusal lack of rigor in the supply of minibar and I hope that this unfortunate event will not compromise your confident in our hotel.
I do hope that we will be able to welcome you again as a client of Novotel.
I had to stay in Paris for 2 weeks for a sports event held in Palais Omnisports de Paris-Bercy and this Novotel was the perfect place to stay with walking distance to the venue.
On the other hand it`s location was very good regarding the restaurants all over the place beside,and with a 10 min walk through the Parc de Bercy you can reach one of the nicest places in this area "Bercy Village" having more and more fine restaurants there.
For the hotel it self,the staff was very friendly specially with our long stay there.the rooms were clean but still the price was not that cheap..