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“Convenient and comfortable”

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Mercure Paris Gare de Lyon TGV
Ranked #761 of 1,804 Hotels in Paris
Reviewed 27 November 2013

Chosen for its proximity to Gare de Lyon this hotel delivered so much more than convenience. Our room was clean and comfortable and everything except toothbrush and toothpaste seems to have been provided. In our room there was a supply of cold drinks as well as hot drink-making facilities, and an iPod/iPhone dock which we used. Plenty of power points, free wifi. We did not get as far as trying the breakfasts, but having booked bed-only we did not lose out on this and both light and full breakfast was available had we wanted to buy them. Could have done with more staff on the counter at checking-out time, but that was a small blot on an excellent stay.

Room Tip: Gi for the Privilege rooms if you get a choice.
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  • Stayed: November 2013, travelled as a couple
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Thank 405markw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGDL, Directeur général at Mercure Paris Gare de Lyon TGV, responded to this reviewResponded 3 December 2013

Dear Guest
Thank you so much for the nice comments regarding the Privilege you had as the new services are completed in this room by Nespresso machine, large TV ambilight screen, bathrobe,...
On demand a large choice of amenities are available, tooth brush, razor,comb,... and differents breakfast as the Express or Full buffet.
Awaiting the pleasure to welcome you again soon
Kind regards

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383 - 389 of 2,120 reviews

Reviewed 23 November 2013 via mobile

I've chosen this hotel because of it's localization, the nearest to the Gare de Lyon, wich was very good to do a round trip every day to Fontainebleau. Althought, to the attractions in Paris you take some time changing stations in the subway and i would recommend a more central hotel. The rooms are very small but well decorated and clean. I stayed in the same trip in the Mercure Arc de Triumph Wagram, for almost half of the price and I think the overall cost-benefit much better. This hotel doesnt worth 245euro/day. You can find better options for this price or less even in Accor brands.

  • Stayed: November 2013
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1  Thank Diego M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGDL, Directeur général at Mercure Paris Gare de Lyon TGV, responded to this reviewResponded 25 November 2013

Dear Guest
I thank you for choosing Mercure for your last trip to Paris and your comments.
As you mentionned the location is very attractive when you have a train to South of Paris or France.
The Quality and Service are a priority for Mercure and to give you the best attention at any moment.
Awaiting the pleasure to welcome you soon
Best regards

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Reviewed 22 November 2013

THe location right above the Gare de Lyon is the best feature of this hotel where we spent three comfortable nights. It was very busy, seeming to cater for large groups of Japanese tourists! The room was comfortable and clean, pleasantly decorated and the staff generally friendly and co-operative. It is quite noisy, the price one pays for being in such a central location, especially around a busy railway station. The hotel bar, where a light meal can be obtained, is reasonable but there are numerous better eating venues within a five minute walk. Access to both the metro and long-distance trains could not be better. Breakfast is convenient but not great value.

Room Tip: Maybe avoid the rooms above the front entrance where the taxis drop people off at all hours.
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  • Stayed: October 2013, travelled as a couple
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Thank Norman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGDL, Directeur général at Mercure Paris Gare de Lyon TGV, responded to this reviewResponded 25 November 2013

Dear Guest
Thank you so much for taking time to give me your comments and as you wrote the location is perfect to visit the City.
Confort and "bien être" are a priority to give you an entire satisfaction with staff members always ready to give you the best.
Hope to see you soon in one of our Mercure Hotel
Kind regards

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Reviewed 21 November 2013

Entire floor I stayed smelled of mold, sure enough entire bathroom smelled of mold. A pity because otherwise extremely nice. You could see mold on the hairdryer and on the bathroom vent. When bathroom door open the entire room would smell. Close to le train bleu (Restaurant).

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank Michel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGDL, Directeur général at Mercure Paris Gare de Lyon TGV, responded to this reviewResponded 25 November 2013

Dear Guest
Thank you for your comments and I do apologize for this incident and didn't reflect the Quality of Service we use to deliver.
After checking we found the cause of this trouble and as you mentionned the rooms are nice and location is a plus to visit Paris.
Hope to keep your confidence with Mercure
Best regards

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Reviewed 5 November 2013

The hotel is clean and adequate considering that one's intention is to be out there exploring Paris rather than sitting in a hotel room. I got bumped up (at no extra cost) to a superior room and shudder to think what my original room was like. Location is great - right at the train station. Staff were friendly but didn't seem that knowledgeable about the area. Definitely not what we consider 4 star in South Africa.

  • Stayed: October 2013, travelled with friends
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Thank Nto92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGDL, Directeur général at Mercure Paris Gare de Lyon TGV, responded to this reviewResponded 20 November 2013

Dear Guest
I do thank you for taking time to give me back your comments after your stay in Paris.
As you mentionned the location is important to visit and sorry if our new staff member just arriving didn't give you the information you were expecting.
Hope to see you soon in our Mercure Network
Best regards

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Reviewed 4 November 2013

My wife and me were in Paris for a romantic weekend. Also we both agreed, that this was the worst hotel we have ever been.
All rooms are non smoking, but in the evening and morning we could cut the smoke in our room. One of our neighbours was smoking, and it came through the vents. Next day we had to change our room. Also dear hotel, if all rooms are non smoking, why do you have ashtrays in the rooms?
The beds are very very uncomfortable.

Why does this hotel have 4 stars????

Pros:
-near to the station

Cons:
-smoke in a non smoking room
-sleep quality is zero
-beds are very uncomfortable
-loud vents
-rooms are not clean

Our recommendation: for this price, choose an other hotel.

Room Tip: There are no big differences between normal and superior rooms.
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  • Stayed: November 2013, travelled as a couple
    • Value
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1  Thank marci737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGDL, Directeur général at Mercure Paris Gare de Lyon TGV, responded to this reviewResponded 20 November 2013

Dear Guest
Thank you for your comments after your stay and I am sorry that our Services didn't reach your expectations.
A room hotel is private in France and even if we ask to a guest to not smoke in a Non-Smoking room, there is no fine to dissuade as in USA. We matter on the public-spiritedness. In a non somking room, this is a tidy not an ashtray for non smokers.
Hope to keep your confidence with Mercure hotels
Kind regards

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Reviewed 3 November 2013

Fresh from the awful Mercure La Defense Parc, anything would have been better than that...and this was. The rooms were brighter...thank god. The bathroom was much better and the shower was good.

I got bitten (9 times in total - not that I'm counting!) by mosquitos (I think!) which is not the fault of the hotel but does call in to question the air con. It worked insofar as air came out...but it was not cool air so I wonder if my mozzie mates enjoyed the warm environment.

Reception staff generally helpful apart from one extremely unhelpful and rude man (who I asked for help with topping up a PAYG phone having lost my iphone in a taxi (his colleague tried harder - thank you!)) .....if you read this...you know who you are!

Wouldn't hurry back but it was a better experience generally than Mercure La Defense Parc.

  • Stayed: October 2013, travelled on business
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Thank Gill m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-LANGLOIS, Directeur général at Mercure Paris Gare de Lyon TGV, responded to this reviewResponded 4 November 2013

Dear Guest
I thank you so much for choosing Mercure Gare de Lyon and glad to read you enjoyed your stay in Paris.
Hope to see you again soon
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris Gare de Lyon TGV

Address: 2 Place Louis Armand, 75012 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Bercy / Nation , Reuilly
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#386 Luxury Hotel in Paris
Price Range: £84 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Gare de Lyon TGV 4*
Number of rooms: 315
Official Description (provided by the hotel):
At the heart of Paris, just steps from the TGV Gare de Lyon train station and close to public transportation (metro lines 1 & 14, RER A & D), choose the 4-star Mercure Paris Gare de Lyon hotel for its perfect location. Since the hotel, you can go in 15 min to The Defense or 30 minutes to Disneyland (R) Paris via the RER A. With the line 1, join in a few minutes the Louvre, the Musée d'Orsay, the Notre-Dame, Champs Elysée. We have thought of everything to meet your expectations, whether you are here on business (use our contemporary meeting rooms and EasyWork by Mercure space) or for leisure (relax with free access to unlimited digital press and a large breakfast buffet). The Mercure Paris Gare de Lyon has Standard rooms equipped with safety box,Tea and Coffee facilities, free water and Privilege Room with featuring exclusive upscale Mercure bedding, an iPhone/iPad docking station, Nespresso machine, free WIFI and minibar, 42" TV with satellite channels, Bathroom with shower. ... more   less 
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Also Known As:
Mercure Paris Gare De Lyon Hotel Paris
Accor Paris Gare De Lyon

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