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“Room lacked, service was fair good breakfast wheelchair review”

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Ibis Styles Paris Bercy
Ranked #812 of 1,804 Hotels in Paris
GreenLeadersBronze level
Reviewed 15 June 2014

We stayed here as part of a tour. Not sure how much the rooms were.

We stayed in a wheelchair accessible room the first night and last night in Paris. Different room each time.

May 29 - 30, 2014
Wheelchair room #324 - wheelchair seat and hand rails lose and not sturdy. Was not sure if they would hold. There was a smell in the room, but apparently it is their cleaner. First thought it was the air conditioner. Room was easy to get around. safe was too small to place our ipads into it. Also the safe was on the side of the room that was not wheelchair accessible and on the ground. Someone in a wheelchair would NOT be able to use this safe. Comfortable beds. Have to leave one room key in the wall to have lights/power on. This was inconvenient when two people wanted to be at others places, but we understand their commitment to the environment. No face clothes, towels were good. Hand soap and body/hair soap on wall for use. At check out only 1 of their 3 elevators were operational. After three lifts came to our floor I had to ask people to get off so I could get down to the bus that was leaving. They were upset - I advised them they can use the stairs and I cannot not. Breakfast was wonderful!!! open at good time. Late night drinks in the family area where a nice touch. They have ping pong, foose ball table and other games and a kids area. Lift from main lobby to upstairs breakfast area worked well.

June 10 - 11, 2014.
Room #224 this time - bathroom was way better. Still comfy beds. Safe was on the correct side this time, but still on the floor and hard to access. Bathroom appeared to be in good working order.

Although it is a wheel in shower there are no shower curtains and water was ALL over the place. not a well thought out system.

  • Stayed: June 2014, travelled as a couple
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Thank Tracey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0941-dm, Responsable réception at Ibis Styles Paris Bercy, responded to this reviewResponded 17 June 2014

Dear Guest,

thank you for your comments which are really complete ! It's always important for us to get such information to imrpove our service.
I take note of your advice concerning the curtains in bathroom and the safe on the floor. I hope that we will welcome you in a nearer future.

Best regards

Caroline King Room Division Manager
h0941-rd@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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179 - 185 of 2,461 reviews

Reviewed 11 June 2014

Clean comfortable and well priced rooms. Terrific location in the town of Hornfleur with lots of cafés and restaurants on your doorstep. Reception staff are happy to speak English with you and are very professional and helpful. Good choice for continental breakfast. The shower which is over the bathtub is a little awkward to get in and out of a small price to pay.

  • Stayed: June 2014, travelled as a couple
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Thank 1954Elizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Ibis Hotels
Thank De K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 30 May 2014

I went to paris in august 2012 , looking for a cheap and good hotel. i found this hotel its name was Ibis All Seasons Hotel. compared to other hotels the price was cheap and the accommodation was good. the location is perfect being very close to bercy metro station. the staff treatment was good as well as the breakfast. overall i recommend this hotel.

  • Stayed: August 2013, travelled with family
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1  Thank Mohammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Hardly any space to store your luggage and move comfortably in a twin-bed room. Other than this discomfort, room is clean. However, the air-conditioner does not seem to be working. Fortunately, it was spring time and the outside cool air did the job, with the window slightly opened, for a much needed sleep.

Room Tip: If price and location matters, this hotel will be good.
  • Stayed: May 2014, travelled with family
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Thank BKTanAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank JhonatanE
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 25 May 2014

My husband and I stayed 7 nights and yes, the other reviews say it all regarding the rooms - very small, no coffee/tea in the room and nothing available after 10:00 pm. Also, no air conditioning. We found the staff to be extremely unfriendly and unhelpful - we were treated as a total inconvenience rather than a guest. The cleaning of the room was not acceptable - the sheets were only changed once during our stay and the floor wasn't swept. The breakfast selection was poor (no hot food available). I do not recommend this hotel even for a short stay.

  • Stayed: May 2014, travelled as a couple
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1  Thank Victoria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0941-dm, Responsable réception at Ibis Styles Paris Bercy, responded to this reviewResponded 2 June 2014

Dear Victoria,

thank you for all your comments. Actually, we also received your complaint through our guest services.
We are pleased to offer you 2 000 points on your loyalty account.
Please, beleieve that poor service is not our habits. I hope you will give us another chance to satisfy you

I'll stay at your disposal

Best regards
Caroline KING
H0941-rd@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Styles Paris Bercy

Address: 77 rue de Bercy | 12th Arr., 75012 Paris, France (Formerly All Seasons)
Region: France > Ile-de-France > Paris > Bercy / Nation
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#43 Green Hotel in Paris
Price Range: £67 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles Paris Bercy 3*
Number of rooms: 368
Official Description (provided by the hotel):
A few steps away from the Bercy Arena, of the metro and the station of Bercy, this design hotel is ideal both for your business travels and your stays in family or for two. The ibis styles Bercy has 361 soundproof and air-conditioned rooms.For your comfort and the good(property) to be, the ibis styles Bercy proposes you the breakfast and the free and unlimited WiFi, a lounge bar, a restaurant and a terrace in the peace in front of Park of Bercy.Endowed with 5 meeting rooms for the organization of your seminars and meetings.Most hotel: exceptional location in the heart of the lively district of Bercy.The ibis styles hotel is situated just a step from the Bercy arena, and faced park and at the station of Bercy. In two minutes of the subway, 5 ' of the animated(lively) district of Bercy village and in 8 ' of the station of Lyon. ... more   less 
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Also Known As:
All Seasons Paris Bercy Hotel Paris
Accor Paris Bercy
Mercure Paris Bercy

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