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“Great location, very average hotel” 3 of 5 bubbles
Review of Mercure Paris Arc de Triomphe Etoile

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Mercure Paris Arc de Triomphe Etoile
Ranked #802 of 1,795 Hotels in Paris
Singapore
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great location, very average hotel”
3 of 5 bubbles Reviewed 20 January 2014

The only thing going for this hotel is it's location, especially if you are in Paris for a shopping experience. You are close to everything you might think of buying in Paris.
As for the hotel, it is a 3 star, which is being rated as 4 star, mainly for the location. I never quite figured out how mercure gets away with this, is their a official rating system in France or you can rate the hotel as you like?
Small rooms, average breakfast, basic service levels at the reception, basically the person handling the reception in the evening could almost not be there, he does not seem to know anything about the area or the hotel!! And yes, the noise level from the street is incredible, please choose a room away from the street.

Room Tip: Good location especially for a shopping spree, during the sales in Paris. Choose a room away from th...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tgta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this review, 22 January 2014
Dear Guests,

We would like to thank you for taking the time to share your experience on Tripadvisor after your recent stay in our hotel the Mercure Paris Arc de Triomphe Etoile.

It is true that we have a very nice location in a typical Parisian quarter with plenty of shop and restaurants nearby.

Regarding our 4 star rating, this is delivered by an agency certify by the state, and we assure you that we comply with all requirements for this classification.

Concerning the person in the reception not being present and not being able to inform you about the area and the hotel, this absolute not normal and it does not correspond to our service. Is it possible to contact me directly by e-mail at h0372-gm@accor.com, in order to give us some details about your stay so we can understand what happened and so we can take the respective measures?

Looking forward to hear from you soon, we thank you for staying with us and we hope that you will give us a second chance. We will do our best to make of your next stay, a very nice one.

Kind regards,

Antoine Caffarena
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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629 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Leeds, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 11 January 2014 via mobile

Nice pleasant rooms, normal standard for price, not great views but 5mins walk from the Eiffel Tower and Seine river and 1min from metro. Only complaint was 1 night when lifts were extremely busy (as only 2 in hotel) and we had to wait 20mins to get down from our room to reception.

Stayed August 2013, travelled as a couple
Helpful?
Thank Eleanor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this review, 15 January 2014
Dear Guests,

First of all, I would like to thank you very much for having taking the time to leave us a nice comment about your stay in our hotel the Mercure Paris Arc de Triomphe Etoile.

We are very glad to see that you had a good stay with us and that you liked our location.

We hope that we will have the pleasure to welcome you back again.

Kind regards,
Antoine Caffarena
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocala, Florida
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

The location of this hotel is excellent, within walking distance of many of the major sites and easy to access other transportation. It was clean and very well maintained. The rooms were very quiet - I rarely heard any of the street sounds beyond the occasional police siren. The staff were friendly and helpful. Breakfast is way over priced. There are several good choices within walking distance at a much lower price.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RLid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
etoile17, Responsable réception at Mercure Paris Arc de Triomphe Etoile, responded to this review, 8 January 2014
Dear Madam, Dear Sir,

We are delighted to read that we had a very nice stay we us. I will forward your nice comments to our team.

All our rooms are equipped with double glazing that is why rooms are quiet. You have to know we also have rooms on the back side that you can request upon reservation or check in.

Regarding our breakfast rate you have to know that we have an alternative to the buffet breakfast which is express breakfast at 8€ which includes one hot drink, one cold drink and breads or croissants.

We send you our best wishes for 2014 and we hope to see you very soon in our hotel.

Best regards.

Aurélie Gaujour
Front office manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 20 December 2013

Pros:
Good welcome; clean; modern-design bright rooms; separate WC; walk-in wet-room shower; quiet (good double-glazing); good v.f.m.; nice breakfast choice; pleasant staff; good location (only a few hundred metres from the Arc de Triomphe
Cons:
Breakfast charged as extra; gimmicky lights!

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicholas1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
etoile17, Responsable réception at Mercure Paris Arc de Triomphe Etoile, responded to this review, 8 January 2014
Dear Sir,

We thank you very much for your nice comments and we are happy to see that you appreciated you stay in our hotel.

Indeed We are very well located nearby transportation and nearby shop and typical French markets.

Regarding the our breakfast, you have to know that it is always charged as extra except if you choose a packaged rate on reservation and this indicated on you confirmation you should have received.

For you information we have the buffet breakfast which is 18.90€ and we also have the express breakfast which is cheaper at 8€ including one hot drink, one cold drink and breads or croissants.

We hope to welcome you once again very soon and we wish you a happy new year.

Best regards.

Aurélie Gaujour
Front office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tahiti, French Polynesia
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

The hotel ( mainly th ground floor ) was under renovation.
The rooms are not so big but very clean and in a modern style. Many plugs available in the room , it's not so usual !
The location is fantastic although the view is not so nice.
Will be back in this place next time

  • Stayed September 2013
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank tahitrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this review, 12 November 2013
Dear Guest,

We thank very much for your nice review written on Tirpadvisor.

Could you please kindly check if you put your message on the wright hotel? In fact we are not under renovation on the ground floor; normally it should be the other Mercure nearby. Our hotel is the Mercure Paris Arc de Triomphe Etoile, located at 27 av. des Ternes 75017 Paris. I have already informed Tripadvisor about this matter.

Kind regards,

Antoine Caffarena
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

We thought the hotel was great! Clean, very friendly and help front desk attendants who could speak English well. Room was small, but perfect for two people who were spending more time outside of room. Room was clean and bed comfortable. Location was great as far as having bus stops and metro located a short walk away. Located near lots of eateries and shopping. We had the 2nd floor room in the front, so the road was at our window. It was a bit noisy but was expected due to being on a busy street. We were fine with it though. Breakfast area was nice and the food was good. You have a decent variety of things to eat, both hot and cold. You pay extra for breakfast. Free wifi that was quite fast! Around the corner and down the road a short little stroll was the metro station as well as the Arc de Triomphe. The hotel is next to a high end "dance" club but I didn't feel it was a problem at all. It was very tasteful on the outside and you honestly wouldn't even know it was a dance club. You could not hear music or anything coming from the place when in room. The only downfall of the hotel is that there is no parking at actual hotel property. You have to either find side road parking somewhere, which is pretty hard considering it's so busy or, you can walk to the parking garage which is about a 5 to 10 minute walk from hotel. The parking garage was sixty something dollars to park for 2 days.

Room Tip: If you have children, I would not suggest staying in room on same side as road as it tends to be a b...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JKADoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this review, 24 October 2013
Dears Guests,

First of all, I would like to thank you very much for having taking the time to leave us a nice comment about your stay in our hotel the Mercure Paris Arc de Triomphe Etoile.

We are delighted to read that you found our hotel "Great" and that you found our staff very helpful and friendly, we will transmit you nice message to team.

We are also very glad to see that you found our hotel well located, it is true that we are located in a very nice Parisian neighborhood with plenty of shops and restaurants nearby and very easy access to the main sightseeing's in Paris.

Concerning our breakfast, we are happy as well to read, that you appreciated the area and the variety of our product.

Hoping to have the chance to welcome you back at our hotel for your next visit in Paris, don’t hesitate to contact us directly, we will be happy to take care of your booking.

Kind regards,

Antoine Caffarena
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris Arc de Triomphe Etoile

Property: Mercure Paris Arc de Triomphe Etoile
Address: 27 avenue des Ternes, 75017 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Champs-Elysees , Batignolles-Monceau
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#322 Business Hotel in Paris
#388 Luxury Hotel in Paris
#616 Romantic Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Paris Arc de Triomphe Etoile 4*
Number of rooms: 54
Official Description (provided by the hotel):
A stone's throw from the Champs Elysees (at the foot of the Arc de Triomphe) easily accessible by Metro (lines 1, 2 and 6) and RER A, the Mercure Paris Arc de Triomphe Etoile hotel is ideal for your shopping trips. This hotel has been renovated to meet high quality, environmentally-friendly standards. All rooms combine the principles of color therapy with modern and elegant decor. ... more   less 
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Also Known As:
Mercure Paris Arc De Triomphe Etoile Hotel Paris

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