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“Lovely hotel and friendly staff”

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Hotel Westside Arc de Triomphe
Ranked #842 of 1,800 Hotels in Paris
Manchester, United Kingdom
1 review
“Lovely hotel and friendly staff”
Reviewed 11 September 2013

Hotel lovely, room although a little small had everything needed. Very clean. Staff very helpful and friendly. Good location, out of the main hustle and bustle but close enough/walking distance to all site seeing places.
Great trip

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KT302013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 September 2013

Where do I start? Having selected this hotel for the swimming pool - I arrived to find out that it was closed for my stay. Bad luck i suppose - but it got worse. The room was sub standard, tiles were missing off the wall in the bathroom and the gap between the shower and the toilet was approx 30cm, meaning that I had to squeeze through to use the toilet which was cramped and uncomfortable. Further to my stay they have charged my credit card money when I had paid in advance on my debit card and I did not owe any balance to them. AVOID AVOID AVOID!!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Businesstraveller252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheDelaporte, Owner at Hotel Westside Arc de Triomphe, responded to this review, 12 September 2013
Dear Sir,

We would like to thank you for choosing the Westside Arc de Triomphe Hotel for your recent stay in Paris. We also thank you for taking the time to publish your feedback on your stay at the hotel.

Please find some our comments :

Pool : As far as the pool is concerned, be sure it was a hard cleaning process that we have to do for security reason about 4 times a year which takes approximately 36 hours. All hotels with a pool have to comply with a strict regulation which enable us to offer a high quality water to our guests. We are, of course, very sorry about this inconvenience.

Tile : Concerning the few missing tiles, they have been replaced the day after your departure. It was planned before but we did not want to disturb you during your stay.

Size of the bathroom : It is true that 6 out of our 44 rooms have a small bathroom. Please kindly note that we have different type of bathrooms depending on the category of room you choose. Perhaps a Superior or Deluxe room will better fit your next stay.

About the problem of payment : the employee at the reception was in her training period. We are sorry this human error occurred and we are sure it will not happen again, the process is now well under control.

Do not hesitate to contact us directly for your next booking, we shall be particularly watchful to guaranty you our best rate and welcoming conditions.

By hoping to welcome you again soon.

With Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
156 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 4 September 2013 via mobile

It was in walking distance to just about everything. The hotel staff where excellent. With all the bad reports about the French. I found the staff very helpful and friendly. The rooms where small but you only sleep there. There is a to die for bakery just around the corner and a supermarket at the end of the street so overall I would come back and stay for sure.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheDelaporte, Owner at Hotel Westside Arc de Triomphe, responded to this review, 11 September 2013
Shane, the Hotel Team thanks you for your appreciations and your encouragements. We hope to see you soon again at the Westside.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
march
Level 5 Contributor
54 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 September 2013

I was really pleased when i arrived at the hotel to find it in such a good location which i had hoped for, we was greeted by lovely friendly and helpful staff. The room was upgraded to one with a roof terrace at no extra cost, this was done with out even asking for it i can only imagine it was because we was early. several reviews i read before booking said the rooms were small which to one degree they are however still very comfortable, and at the end of the your going to be out exploring most of the time. i would 100% go back here.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scott s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 August 2013

Obviously everybody is entitled to their own opinion but my fiance and I can't see any validity in some of the lesser reviews. We arrived through the metro station Pereire and it took us no more than 5 minutes to get to the hotel (caution - if you are looking for the "Waldorf" the outside of the hotel is actually signed as "Wetside"). We were greeted by a friendly staff member and shown immediately to our room.
The room size is nothing to sherk at, its certainly not tiny, we found it more than adequate for our needs. Breakfast was included for us and offered both continental and hot parts (bacon, sausage and egg).
Many reviews have complained about it being far away from the Arc de Triomphe but if you have walked more than 10 minutes you are either walking very slowly or you have got lost, it is almost at the end of the road with great metro links.
We really did enjoy this hotel and we thought that the negative reviews aren't warranted completely, we may have seen the hotel on a good day, but we must have seen it on 5 consecutive very good days.

Room Tip: A room on the road is actually very quiet
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John_Kemple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halesowen
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2013

Our stay was from 17th. to 23rd. August, 2013. We had room 801 which is located on the top floor and has a terrace/balcony and was superb. It has views of the surrounding roof tops and,from the corner of the balcony you also have a view of the Eiffel Tower. Obviously, we had to pay a supplement for this room but, it was well worth the extra money we paid. The only downside we found with the room was that there are no tea/coffee making facilities but it does have a mini bar. The Hotel is situated on a quite street but within very easy reach of a supermarket and plenty of street Cafes along Avenue Neil and MacMahon which leads to the Arc de Triomphe (about 10 minutes walk from the Hotel). We did not have breakfast at the Hotel as we preferred to find a street Cafe and watch "the world go by".
The Hotel itself was well presented and we received a warm welcome upon our arrival. The lift is small but, that did not matter as our suitcases were immediately taken to our room for us. The Spa was small but, we did make use of both the pool and sauna.
We thoroughly enjoyed our stay at this Hotel which was also enhanced by the excellent reception team: Nisreen, Melodie, Laurent and Maddy as nothing was too much trouble for them and they always greeted us with genuine happy smiles and they made sure we had a very pleasant stay at their Hotel.
In conclusion, we did not experience any of the other Hotel rooms so, going purely from the perspective of the room we had and the excellent service we received, we would definatley recommend this Hotel. Tito & Frankie Martire

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tito M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level 4 Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 August 2013 via mobile

I stayed at this hotel at the end of July for 3 nights.
Negatives: building works at the house next door meant every morning there was a lot of noise. The Manager offered to move us but as it was day 2 when we realised it would be every morning at 8am we decided we would put up with it. It would have been better if we had been informed on our arrival. I thought there were areas in corridors that could have been cleaner but the room was fine. There are no tea/coffee in the rooms. Don't go specifically for the spa as its a tiny pool with a sauna.
Positives: convenient location close to the Arc de Triomphe (10 mins walk). Staff are excellent. Continental breakfast is adequate which includes small sausages, bacon and scrambled eggs. Our room was fine but I know there were smaller rooms. Request a street view as close to the top floor as possible. Despite the few negatives I would stay at this hotel again as it is good value.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clark-Wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Westside Arc de Triomphe

Property: Hotel Westside Arc de Triomphe
Address: 36 rue Pierre Demours, 75017 Paris, France (Formerly Hotel Waldorf Arc de Triomphe & Spa)
Region: France > Ile-de-France > Paris > Batignolles-Monceau
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool
Hotel Style:
#297 Business Hotel in Paris
#411 Luxury Hotel in Paris
#500 Romantic Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Westside Arc de Triomphe 4*
Number of rooms: 44
Official Description (provided by the hotel):
The Team of the Hotel Westside Arc de Triomphe (formerly Waldorf Arc de Triomphe) has an obsession : to make the life of its Guests more pleasant and more comfortable and turn their trip to Paris to a remarkable moment that gives them the taste of return in the Capital … and to the Hotel Westside. Our 4 star Hotel is famously known for the quality of its welcome, the friendliness of its Team and its « cozy » atmosphere. This place is an ideal hotel for a business trip to Paris. Its comfort and its location are also appreciated by tourists wishing to visit Paris in excellent conditions of calm and comfort. Welcome ! ... more   less 
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Also Known As:
Hotel Waldorf Arc De Triomphe And Spa
Hotel Waldorf Arc De Triomphe Paris

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