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“location, service, and rooms all excellent”

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Sofitel Paris Arc de Triomphe
Ranked #262 of 1,802 Hotels in Paris
Certificate of Excellence
GreenLeadersBronze level
Normal, il
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“location, service, and rooms all excellent”
Reviewed 22 April 2014

Most recent reviews describe this hotel very accurately! The rooms, while not big, are very good, with tremendous bathrooms, and very well layed out. The location is a very short walk to the Champs. The employees are all extremely well trained, if you desire, they all will speak English. The Sofitel folks were extremely helpful in assisting us with retrieving our bags that were delayed by Air France for two days. This is an excellent hotel, it got 4 stars instead of 5 because it is quite pricey, but you often get what you pay for.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DaveRoadWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaujon, Executive Assistant to The General Manager at Sofitel Paris Arc de Triomphe, responded to this review, 23 April 2014
Dear Sir,

Thank you for sharing your experience following your stay with us.

We are pleased to read that you have enjoyed the service as well as the room at the Hotel.
Regarding the price please be informed that we are in line with similar properties in this area and we feel that we offer good value given our primary location and personalized service. However, in your case it appears we failed to meet your expectation, and we are truly sorry. I remain at your entire disposal should you wish to discuss your stay, to do so I invite you to contact the Hotel directly.




Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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English first
Watford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2014

I recently visited the Sofitel Hotel on a mini break away (From the 17th April-19th April) with my boyfriend to celebrate my birthday, and I must say that the hotel and staff definitely made for a perfect weekend.

We arrived by the metro, having taken the Eurostar into Paris, and the hotel itself was two streets away from the Charles De Gaulle station - easily accessible and you're instantly welcomed to the view of the Arc De Triomphe.

The staff were extremely helpful upon check in, wishing me a happy birthday and just overall delivering excellent service. A pleasant surprise was arriving back to the hotel in the evening to find the tastiest cake in our room, with a note from Paula (a lovely member of staff) wishing me a happy birthday and enjoyable stay.

The room itself was spotless and the perfect size for the two of us, with a spacious bathroom, and more than enough storage for clothes. The mini bar is well stocked. The bed was possibly our favourite part, as both my partner and I were asleep within seconds of hitting the pillow, and both had the best sleep - honestly, incredibly comfortable.

Although we didn't use it, the gym appeared well equipped and rather quiet at the time we looked around.

The hotel is a minutes walk away from the main shopping strip, with high street shops like Zara, H&M, Nike etc, and also included the likes of Louis Vuitton etc. You're surrounded by large restaurants, but if you're willing to go a bit of the beaten track, and take a walk down a few of the back roads, there are some lovely, quaint Parisian bars and cafes, which are a little cheaper than those found along the tourist streets.

The Eiffel Tower was a five minute walk away, which was lovely. The hotel was close enough to the main tourist attractions that we could easily walk to visit, but the small distance ensured that we were not disturbed whilst in the hotel.

The staff at the Sofitel were extremely helpful with regards to travelling around Paris, always offering to book a taxi, or drawing directions onto maps if we were walking. They were also able to help us understand the metro/RER to get around easily (in my opinion, it's the best way to travel. If i remember correctly, it was $13 for 8 tickets, which enabled you to 8 separate locations, regardless of how far they were). Disneyland is about 40 minutes by train (but is one straight train).

Overall, the staff and hotel itself were absolutely outstanding, and we're already planning a return trip. The furnishing is beautifully modern, and the location was absolutely superb. The hotel is definitely on the pricier side, but I still couldn't recommend it more highly.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Emelie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaujon, Executive Assistant to the General Manager at Sofitel Paris Arc de Triomphe, responded to this review, 23 April 2014
Dear Madam,

Thank you very much for taking the time to share your experience with us during your stay with us.

Thank you for your wonderful remarks, which I will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.


Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 April 2014

Went with my partner for his birthday and its we got a suite its was really beautifull we had a service in our room 3 times a day , we paid around 900 euros a night the service was very good but the room was small and only had a bath the bed was confortable
overall good but you could do better
and they claim its on champs elysee its not its on a bacl road

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BellaTania05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaujon, Executive Assistant to the General Manager at Sofitel Paris Arc de Triomphe, responded to this review, 23 April 2014
Dear Guest,

First of all I would like to thank you for sharing your experience following your stay in our Hotel.

Your comments are important to us therefore We urge to contact us directly to discuss your experience in order to understand the disagreement meet during your stay since we can find no record.


Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
51 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 April 2014

The location, next to Arc de Triomphe, is very convenient. Close to the Champs Elysees shops and cafes, and easy to get around to all of the city's attractions.

The hotel is quite boutique for a Sofitel however we found that was a plus point. The staff is always attentive - special mention to the staff at breakfast who were excellent.

We upgraded to the luxury room which had a VERY LARGE bathroom (however no enclosed shower, only freestanding bathtub, which meant taking a shower in there caused the whole bathroom to get wet).

The room service was always delicious. The breakfast buffet is good as the hot food is made to order and they have a great selection of breads.

The only negative of the hotel is that it hardly has any views (one side of the hotel looks into the courtyard of another building), but to be honest, when you step out you see the Arc de Triomphe and it doesn't really matter anymore. The furnishing of the rooms makes up for this I felt - great modern touches everywhere, for example the lighting.

Room Tip: Try to get the rooms not facing the back building. Upgrade to a luxury room if budget permits as the...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Discostuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaujon, Executive Assistant to the General Manager at Sofitel Paris Arc de Triomphe, responded to this review, 22 April 2014
Dear Guest,

We thank you for taking the time to share your experience in our Hotel.

We are so pleased to hear that you have enjoyed the service especially The Breakfast and the design of the room.

Regarding your bathroom that has a bathtub, please be informed that except few rooms included the one that has been given to you all the superior and Luxury rooms have a luxurious walking showerI do qpologize for any inconvenience this may have caused .

For your next stay with us, It will be my pleasure to add your preference for a room with a shower as well as a room with a view to your profile. To do so I invite to contact me directly to the Hotel.


Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 April 2014

If you stay at a Sofitel you are never disappointed. This hotel is in a great location, only a 10 minute walk to the Arc de Triomphe...what more can I say about the location.

The property is very clean and chic and comfortable.

The staff was also great, very friendly unlike some other hotels I have visited in my trips to Paris.

You really cannot go wrong with this hotel.

Room Tip: We were in a corner room on the busy side of the hotel and there was no noise that was a problem...s...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaujon, Executive Assistant to the General Manager at Sofitel Paris Arc de Triomphe, responded to this review, 22 April 2014
Dear Guest,

We are delighted to read that you have enjoyed your stay with us.

Thank you for your wonderful remarks, which I will have the pleasure to share with our staff.

We look forward to welcome you back in your Parisian Pied à Terre.


Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 March 2014

We had a wonderful experience @ the Sofitel Arc de Triomphe. The location of the hotel is very good, close to Champs-Élysées and other attractions. The rooms are beautiful, clean and modern. The staff are truly incredible - they have an excellent team at this hotel. Elena & Joffray at the Concierge desk to Henri, the Lounge/Bar manager, to the staff at the restaurant and the doormen...everyone was just outstanding! Elena's suggestions and recommendations were spot on and the food and drinks we had at the hotel itself were fantastic....specially the breakfast! We spent a number of evenings at the lounge with Henri & Elena who did an outstanding job of taking care of our family! The chef was excellent and prepared the most amazing meals. in summary we spent 5 amazing days at this property and would highly recommend it!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luxtvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaujon, Executive assistant to the General Manager at Sofitel Paris Arc de Triomphe, responded to this review, 7 April 2014
Dear Guest,

We would like to thank you for having chosen our Hotel during your last stay with us.



We would like to thank you for your wonderful remarks that have been shared with our staff. We are thrilled to hear that you have enjoyed your stay and we look forward to welcoming you back soon.



Best Regards,


Amel Bibi Triki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 21 March 2014

The hotel is well located, walking distance from main attractions. There was no hot water nor heating available for 3 days I stayed at his hotel. the personnel was helpless. the rooms are squezzed into typical Parisien style not very comfortable but ok. It is a nice hotel but just beware you may not have warm room and hot water for several days in return of 300+ Euro per night that you will have to pay regardless

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Adiguzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaujon, Executive assistant to the general Manager at Sofitel Paris Arc de Triomphe, responded to this review, 24 March 2014
Dear Guest,

First of all we would like to apologize for the first impression that you had about our Hotel.
We had in fact last week during one day a hot water dysfunction which was exceptional following an outside pipe breakdown that was beyond our control. Please be assured that all relevant technicians were on site to resolve the matter rapidly. Please accept our sincerest apologies for any inconvenience this may have caused.
Since your feedbacks are important to us; I invite you to contact me at the Hotel in order to discuss your experience.



Amel Bibi Triki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Paris Arc de Triomphe

Property: Sofitel Paris Arc de Triomphe
Address: 14 rue Beaujon, 75008 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#25 Green Hotel in Paris
#180 Luxury Hotel in Paris
#211 Romantic Hotel in Paris
#213 Family Hotel in Paris
#279 Business Hotel in Paris
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Paris Arc de Triomphe 5*
Number of rooms: 124
Official Description (provided by the hotel):
Discover the sophisticated ambiance of the Sofitel Paris Arc de Triomphe, a hotel close to the Champs Elysees and luxury boutiques. The Haussmann exterior of this hotel par excellence houses an interior designed in collaboration with Studio Putman. This hotel near to the Arc de Triomphe offers an ideally located pied-a-terre. The luxurious fabrics and soothing blue tones of the rooms will delight your senses.The comfortable MyBed, luminotherapy and WIFI access will make your stay in Paris a truly exceptional experience. ... more   less 
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Also Known As:
Sofitel Arc De Triomphe Hotel Paris
Sofitel Hotel Paris
Sofitel Paris
Paris Sofitel

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