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“good location , poor house keeping”

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Fraser Suites Le Claridge Champs-Elysees
Ranked #721 of 1,797 Hotels in Paris
Certificate of Excellence
Sydney, Australia
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“good location , poor house keeping”
Reviewed 11 July 2014

great location with good Eiffel Tower view but let down by poor housekeeping with non responsive request for bath towel and shampoo despite paying in excess of 580 Euro a night . The bathroom is in poor condition with broken shower head holder

Room Tip: 6th floor with Eiffel view and ask for corner room
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank docletran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMKParis, Directeur général at Fraser Suites Le Claridge Champs-Elysees, responded to this review, 6 August 2014
Dear Guest,
Thank you for having taken time to write this comment. We are glad to see you enjoyed your Suite with a nice view on the Eiffel Tower.
Concerning the housekeeping, I do apologize for the bad service you received. Nevertheless, no instruction are given from Management for not replacing or not giving bath towel and Shampoo when a guest request. This is done every day in our daily cleaning.
However General Housekeeper has been informed to avoid in the future facing again this issue.
Bathroom has been fully reviewed .
Guest reviews are very helpful to us in order to progress.
Best regards,
Bertrand MAÏK
General Manager
Fraser Suites Le Claridge Champs Elysées
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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440 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
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English first
New Delhi
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 July 2014 via mobile

Stayed at the property for our 25th wedding anniversary. It was a very pleasant experience right from check in . We were given an early check in as we'd informed the hotel about an early arrival. The room was very comfortable and large enough and at par with any of the best hotels in the world. We had a Champs-Élysées facing room & we enjoyed the view without any disturbance from the street noise.
Mazahar at reception was always ready with a solution to every query we had in a very warm & friendly way. Our tickets for Lido or a trip to Giverny or the celebration dinner at a historic restaurant were all arranged for us by Mazahar.
Even a doctor was arranged for us one day when we needed some medical aid.
The staff in the breakfast room too are very kind & hospitable. One of the security guards ( sorry I've forgotten your name) was always very friendly & very helpful to us.
The location is excellent, since one is anyway walking all day in Paris it helps to be on the main Champs-Élysées and save a bit of walking. Another advantage was the Monoprix store/ pharmacy is practically next door in case one needs anything. I had started referring to it as home!
If I'm in Paris again, Fraiser Suites Le Claridge is where I'll stay.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank mkkNewdelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMKParis, Directeur général at Fraser Suites Le Claridge Champs-Elysees, responded to this review, 6 August 2014
Dear Guest,
Thank you very much for your "Gold" comment !!! We feel very proud and happy for making your silver anniversary enjoyable and memorable.
Many thanks as well for your positive comments about my team from the reception to the security guard.
We are ready and impatient to welcome you again. Why not for your 26th wedding anniversary ?
With my best regards,
Bertrand MAÏK
General Manager
Fraser Suites Le Claridge Champs Elysées
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jakarta
2 reviews
Reviewed 9 July 2014

just spent 3 nights at this appartment style hotel during our trip in Paris. the hotel lobby is quite small but well decorated, but what impressed us was the warm hospitality and services given from the staffs were great. if im not mistake , Miranda was really helpful and she even escorted us when we checked out to the front side and making sure that the taxi driver was the one that she had ordered ( for the safety side ) . excellent!

did we mentioned that the location is very strategically located at the most beautiful street for shopping in Paris ?

once again : Super !

Room Tip: pls ask for room facing the champs elysees street ..
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yoxoxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMKParis, Directeur général at Fraser Suites Le Claridge Champs-Elysees, responded to this review, 6 August 2014
Dear Guest,
Many Thanks for your comments.
Warm hospitality and services are exactly the 2 values we are focus on. I'm glad you noticed it.
Miranda has been congratulated and awarded for what she did.
We really hope to welcome you again in Paris or in one of our numerous Fraser properties around the world.
Best regards,
Bertrand MAÏK
General Manager
Fraser Suites le Claridge Champs Elysées,
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Melbourne
Level Contributor
129 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 8 July 2014

Efficient staff, Clean big rooms (especially compared to normal Paris 5* hotels), no street noise, (despite overlooking Champs Elysee, easy & fast checkin and easy checkout, the concierge / reception staff made reservations easy. Good quality business centre with couple of Apple computers and a free printer.... Free internet.... which was also fast broadband in the room. Just be aware that in Duplex suites the toilet is upstairs, so not so good for children... Good value for money...Recommended...

Room Tip: Suites on 6th floor (ie top), get a little noise from roof based AC units....best to ask for 3 - 5 f...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markqn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMKParis, Directeur général at Fraser Suites Le Claridge Champs-Elysees, responded to this review, 22 July 2014
Dear Mark,
I really want to thank you for this nice comment. Note that we renovated the whole property between this year and last year. Concerning the Duplex Suites, we had the choice to put the toilet or the kitchen upstairs. We found more convenient to put the toilet near the Master Bedroom :)
We got the high speed Wi-Fi free for all our guests with optical fibre from last year. I thank you for having noticed it.
I hope to welcome you again in our property. Feel free to contact me for your next booking
With my best regards,
Bertrand MAÏK
General Manager
Fraser Suites Le Claridge Champs Elysées
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

Our stay at Fraser Suites Le Claridge was amazing. We stayed there beginning of May 2014. We were a family of four. As soon as we arrived , we received a very professional and welcoming service from Avidan at the reception. He gave us excellent service . It would seem to me ,he was the manager. His loyalty and passion to his job shined through. Thank you to Avidan and other members of the team especially Tsen who served us at breakfast. The staff was very respectful and always greeted us. We had a beautiful and very clean suite. The beds were very comfortable. We also appreciated the fact that the hotel was recently renovated. The location is excellent, close to Arc de Triomphe and easily accessible to public transportation.We would recommend this hotel to our friends and will definitely stay there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMKParis, Directeur général at Fraser Suites Le Claridge Champs-Elysees, responded to this review, 3 July 2014
Dear Guest
You could not have pleased us more with your comments on TripAdvisor that our people make the difference at Fraser Suites Le Claridge Champs Elysées. It is the utmost compliment that you consider our property excellent! We are so pleased that you had a memorable stay with us in May,
We look forward to seeing you again soon.
Have a nice day
Best regards,
Bertrand MAÏK
General Manager
Fraser Suites Le Claridge Champs Elysées
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavern, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

We arrived Frasier Suites Le Claridge in the beginning of May, for a romantic long weekend in Paris. And the location of the hotel is excellent. You are in the Centre of everything. And we experienced so good service, from the doorman to the reception, but most of all the staff working in the breakfast buffet, they was so service minded and did everything to please their guests, and not to forget the food served in the buffet,, especially the cheese served there was incredible. We are very pleased with our stay in Frasier Suites Le Claridge, and we can highly recommend this hotel if you are planning a trip to Paris.
For sure our next trip to Paris will be to the same hotel.

Menen and Arild.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arild J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMKParis, Directeur général at Fraser Suites Le Claridge Champs-Elysees, responded to this review, 3 July 2014
Dear Menen, Dear Arild,

Tusen takk !!!
Thank you so much for your comments and we are very proud to receive so many compliments.
Service is very important to us and we are doing our very best everyday to anticipate our Guest needs.
We really hope to welcome you, your Friends or your Family soon.
Fell free to contact me directly next time for your booking and I will offer you a free upgrade.
I wish you a very nice day
Best regards,
Bertrand MAIK
General Manager
Fraser Suites Le Claridge Champs Elysées
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

Our stay at Frasier Suites Le Claridge was perfect! The hotel is well appointed and perfectly located. The staff couldn't have been more friendly and helpful... they answered every question and gave great advice. I am a travel agent, and I would highly recommend this hotel to anyone who is looking to be right in the center of things. It is located on the Champs-Elysees between the arc du triumphe and the place de la concorde.... and right across the street from Laduree! We had a great stay there!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMKParis, Propriétaire at Fraser Suites Le Claridge Champs-Elysees, responded to this review, 2 July 2014
Dear Maria,
Many thanks for such a nice comment.
We know we are not the best but we are doing our very best every day for our guest.
We hope to welcome you again soon to have the pleasure to offer you some nice "Macarons"
With my best regards,
Bertrand MAÏK
General Manager
Fraser Suites le Claridge Champs Elysées
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Suites Le Claridge Champs-Elysees

Property: Fraser Suites Le Claridge Champs-Elysees
Address: 74 avenue des Champs Elysees, 75008 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
#247 Business Hotel in Paris
#352 Romantic Hotel in Paris
#368 Luxury Hotel in Paris
#408 Family Hotel in Paris
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Fraser Suites Le Claridge Champs-Elysees 5*
Number of rooms: 114
Official Description (provided by the hotel):
Le Claridge Champs-Elysées, built in 1914 right on the Champs-Elysées Avenue, has been witness to a century of political and romantic history of France. Secrets kept forever behind the walls of this legendary palace which has welcomed so many stars. A century later, Le Claridge Champs Elysées and its facade became listed French historical monuments, entering into the world of the most beautiful hotel residences in the world. The renovation changed this historical establishment into a contemporary, elegant Parisian residence. Spacious and comfortable, the110 Suites and apartments offer an exceptional view of the Champs Elysées Avenue or the peaceful patio of the residence. The blend of black and beige in the wall-to-wall carpeting evoke the black and white checkered pattern of the Parisian townhouses and the play of blue bands painted on the walls creates a unique ambiance. Wild silk curtains, velvet chairs, wool rugs and leather bring back the luxury of Claridge’s past glory. This is a new era for the Claridge Champs Elysées which, in 2006, joined theprestigious Fraser Suites collection. ... more   less 
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Also Known As:
Fraser Suites Le Claridge Champs-Elysees Hotel Paris
Le Claridge Champs Elysees Paris
Claridge Hotel Paris

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