I would not trust the staff of this hotel.
I booked 2 renovated rooms on the upper floors. When I checked in I found that one of the rooms allocated to me was a disabled room. That is not a problem in itself. The real problems started when we returned from dinner and decided to shower. There is no shower screen in the bathroom (to enable wheelchair access), and the water flooded all over the bathroom floor. It was impossible to contain the water only to the shower area. Without any other floor drains the water could not possibly drain away and puddled about 13mm or half an inch all around the toilet and the hand basin. During the early hours when I visited the bathroom I found myself wading through the water (where's the wellies I thought?) When I climbed back in bed I found that the bottom of my pyjamas were soaked from the puddles.
The next morning when I compained to the front desk staff I was told that if I waited around the hotel till noon then I could change rooms. When I told them that we would be out sightseeing at tht time and was there any other alternative. I was told that they would send up someone to mop the floors whenever I asked, so I said that I would therefore stay in the room.......what a mistake. After returning late to the hotel and showering we had the same problem. Called the front desk to get the floor mopped and was told that no-one would be able to come to the room to mop the floor. It was only about 9.30pm. There was no satisfaction given, nor any follow-up from management.
I also dislike the attitude of hotel staff who deny the existance of any problems in a room when you can tell that the problem has been there for ages. In this case I photographed the bathroom floor to show the permanent water stains on the black floor tiles to prove this was not the first time that the room had flooded.
Added to all that was the fact that we were charged for 4 breakfasts that we didn't have, and had to waste time correcting their mistakes when trying to leave the hotel.
- Official Description (provided by the hotel):
- Located at the foot of Sacré Coeur, close to the Moulin Rouge and the Haussmann-Opéra district's stores, the Mercure Paris Montmartre Sacré Coeur hotel offers spacious and modern rooms. Perfect for business travel or romantic weekends in Paris, the hotel is within easy reach of the Gare du Nord station, St Lazare train station, the metro and the main tourist attractions such as the Eiffel Tower, Champs Elysées, the La Défense business district, Carrefour Pleyel and the Stade de France ... more less
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- Also Known As:
- Mercure Paris Montmartre Hotel Paris
- Accor Paris Montmartre