Travelled with my wife and 2 kids (1 & 3 yr old) I booked a superior room only to find out max is 3/room. My bad but fine I always stay at Marriott, they offered an upsell for a suite @ 180Euros/night ended up roughly 480Euros/night total, thinking it was my mistake for not checking so I agreed. Nice suite on the 4th floor, room was spacious and comfortable, I noticed the A/C was not functioning properly so I called the NEXT DAY, technician came to check, found out they can't fix it so they moved us to another suite literally above us so 5th floor. Again same problem I brought it up to front desk only to get an explanation it's A/C is weather adaptive basically if it's not that cold or hot outside, A/C is just on fan mode even if you adjust thermostat, I thought that's the weirdest explanation and her supervisor who She spoke to in the back did not even come out to address this personally. I was sweating in bed but I guess thats normal for them. I tried to feel the vent and you could barely feel any air coming out. Even my kid said to open window as He himself was hot. We were offered a fan but with 2 kids, That could be a disaster waiting to happen. I brought it up to them saying I don't want to move again as it was our 2nd night We were leaving the next day. They could have at least checked it but no. I paid for a premium price assuming I am getting what it's worth but disappointed with how customer service was not provided, not a Marriott core value. Will be back in Paris but will cross this one out.
And forget room service, it took over an hour to deliver, 2nd time room service they called after 40 mins to ask if We have got our food, obviously not yet, I guess they forgot about it.
- Official Description (provided by the hotel):
- Discover Paris and luxury like never before at the Paris Marriott Opera Ambassador Hotel. Our perfectly located Paris hotel sits nestled in the heart of the Opera District, the Galeries Lafayette and Palais Garnier are just steps away. Enjoy 4-star accommodations and amenities here, along with elegant French cuisine at 16 Haussmann and a state-of-the-art fitness center all within our doors. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Ctrip TA, Agoda, Booking.com, Ebookers, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Paris Marriott Opera Ambassador Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Blu Ambassador Hotel, Paris Opera Hotel Paris
- Hotel Ambassador Paris
- Radisson Paris