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Ibis Styles Paris Gare de l'Est Chateau Landon
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Reviews (1,626)
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All reviewstrain stationcroissantsgare deliterally next doorfree wififamily roomfresh fruithotel lobbyminute walkdecent breakfasttea coffeeconvenient locationlight sleeperdouble bedexcellent locationstayed here for nightsdecent size
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247 - 252 of 1,626 reviews
Reviewed 15 July 2014

Location: Chateau-Landon station is literally next door to the hotel...and also only about 10 min. walk from Gare du Nord...supermarket, coin laundry, handful of restaurants nearby...so the location was great for us

Rooms: like most Ibis hotels, beds were comfortable...but room was bit small...the three single beds were so close together, one couldn't walk between them...it was like one big king size bed...room was clean, and there was a safe in the room...tv reception was pretty poor...

Staff: this is what kept me from giving a 5 star rating...the staff we interacted were polite for the most part...the problem is that they're simply overwhelmed by the number of people staying at the hotel...the staff-to-guest ratio makes it impossible for them to really go out of their way to do anything...the 2 staff who worked breakfast were re-stocking everything non-stop...and the front-desk staff were constantly bombarded with annoying questions and request to store/retrieve luggage...this is the management's fault for not using enough staff members...

Misc: Wifi worked well, but had to log-in every single time which was annoying...coffee/tea was offered only in the lobby (between 11am-10pm)...and the machine didn't work on one of the days (also, one machine for all the guests in the 150+ rooms)

overall, pretty satisfied with the stay...

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank thelonious22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Raphael C, Gérant at Ibis Styles Paris Gare de l'Est Chateau Landon, responded to this reviewResponded 21 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 July 2014

Location next to Chateau Landon metro & easy walking distance to both Gare de l'Est and Gare de Nord makes the hotel worth considering. Our room was tiny and the door frame had pulled away from the wall. Despite room's small size, the air conditioner was unable to effectively cool the room and the street is too noisy to sleep with the window open. The addition of a sheet instead of only a duvet/comforter would help in this situation. I would like to complement the front desk staff, Louis, on his excellent assistance and all of the staff was able to converse in English much more effectively than we were able to do so in French. Breakfast was provided and was typical fare but plentiful

Room Tip: Rooms facing the street are noisy if windows are open but otherwise quiet for city rooms
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank ehjWnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Watch out! This is a bussines / low budget hotel. Don't expect too much from it. It's good as it is, but not too clean, no good internet, personnel not too happy to assist.

+++location (next to a subway station, get within minutes in the middle of Paris, ~10-15 min)
+ quality of bed (might be too hard for some)
+ fresh and free breakfast
+ free internet

--- personnel aren't too hospitable
--- breakfast is too simple, one one type of yellow cheese, one type of ham, some jam and milk and cereals, yogurt and apples, coffee and tea, NO eggs, no other cheeses or meat
--- extremely slow internet, horrible, useless
- very small rooms
- no hot water from time to time due to renovation
- lots of noise from the train station (East Station), which is right under your window, bed would vibrate when trains got in and out the station
- NO REAL TWIN ROOMS AVAILABLE

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank 610vladv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raphael C, Gérant at Ibis Styles Paris Gare de l'Est Chateau Landon, responded to this reviewResponded 7 July 2014

Dear guest,

Further to your comments on Trip Advisor, I was very sorry to read that your stay was not globally enjoyable . Our staff is normally much appreciated by the majority of our guests, I am very sorry if you felt otherwise and I will see with them to express even more friendliness with every guest.

Also I was very surprised to read your comment about the size of our room and the absence of twin rooms: before being an Ibis styles, our hotel was a Mercure hotel and as such it enjoys a lot of twin bedded rooms and much bigger rooms than the usual ibis kind.

As for breakfast, it's true in ibis styles we do not serve eggs and bacon but continental breakfast, the star product being a delicious freshly squeezed orange juice.

And last, as for the internet, we are changing into the fiber optic internet within a few days that will enhanced strongly our performance.

I hope that you will choose again ibis styles for a next stay.
With my best regards,

Raphael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

Good Deal if you are alone , traveling for business short stay.
Very clean rooms. good breakfast menu.
Big point in having the underground station just beside the hotel.
This makes your trip very effective / cheap.

Room Tip: Try to have a medium size room away from the elevator
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tamer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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