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“"Not" at all worth a single penny”

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Mercure Paris Tour Eiffel Grenelle Hotel
Ranked #1,146 of 1,798 Hotels in Paris
Pune, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“"Not" at all worth a single penny”
Reviewed 22 July 2014

My feedback is based on the experiences I had in my last week (14th July-18th July 2014 )

- Rooms were dirty and bad smell was just lingering around as I used to come back by end of day.
- A/C was not at all working, was sweating for last 2 days. Don't go in Room.113 :)
- Service was just for name sake. Even after several complains about A/C, no action was taken
- Only half ltr water was provided and no cutlery. Even outside 1.5ltrs costs 2Euros which is worth it.
- One of lady staff (working in morning shift) was pretty rude and surprisingly shouted as I enquired if the cab can come early. The staff should understand that we are tourists ( might be late & trying to meet our tour operator timings) and not her staff colleagues. Totally humiliating, especially the hotel manager just smiled in embarrassment and no action was taken even after this behaviour

Do you expect this in a 4-star rated hotel ? Atleast I don't and being a part of accor hotels/mercure group this hotel needs lot of things to look at. If they can't just close it down.

Only the good thing I want to worth the mention was the other lady staffs in evening (Alies & Anaille) were pretty good in communication helping with our minor queries. Sadly, they had opportunity to interact with us only last day.

Room Tip: Check the A/C for sure. Don't go to Rooms on first floor :-)
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank TravellerYogesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsselineauV, Directeur général at Mercure Paris Tour Eiffel Grenelle Hotel, responded to this review, 29 July 2014
Google Translation
Chers clients,

A travers vos commentaires, vous nous faites part de votre déception concernant nos chambres actuelles. Toute l'équipe de l'hôtel Mercure Paris Tour Eiffel Grenelle se joint à moi pour vous présenter nos sincères excuses.

il est vrai que nous avons dû faire intervenir notre société de maintenance mi juillet pour remédier à un dysfonctionnement de la climatisation dans certaines chambres. Compte tenu de la gêne occasionnée, nous avons proposé des délogements et prêter des ventilateurs à nos clients qui souhaitaient conserver leurs chambres. A ce jour tout fonctionne normalement.

Sachez qu'un programme de rénovation globale de l'hôtel est en cours d'étude et que ces travaux devraient démarrer dans les prochains mois et que vos remarques ont été transmis aux équipes concernées.

Je vous remercie pour le temps que vous avez consacré à partager votre avis sur ce site et je me tiens à votre disposition par téléphone, si vous le souhaitez pour parler plus amplement de votre séjour, n'ayant pas eu l'opportunité de vous rencontrer pendant votre séjour à l'hôtel Mercure Tour Eiffel Grenelle.

Très Sincèrement.

Valérie Asselineau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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776 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Danish first
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  • English first
  • French first
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English first
Woking UK
Level Contributor
130 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 20 July 2014

Our second visit to the Mecure Grenelle. The staff welcomed us as returning guests which was nice, and stored the bags for several hours until we could check in. The room wasn't ready until 3.30 though, which was a bit of a nuisance. Rooms are fine for the price (Paris is so expensive these days), but I still think the place needs a bit of tlc to bring it up to date. The rooms are showing their age and could do with a refresh. Only real criticism was the safe - it wasn't secured to the wall, so you could pick up and take it away! That aside, it's a good hotel, in a great location. Ideal for a short stay in the city.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank SurreyTraveller58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsselineauV, Directeur général at Mercure Paris Tour Eiffel Grenelle Hotel, responded to this review, 29 July 2014
Google Translation
Chers Clients,

Un grand merci tout d'abord pour votre confiance, votre objectivité et pour avoir partager votre précieux avis suite à votre second séjour à l'hôtel Mercure Paris Tour Eiffel Grenelle.
Je suis ravie que notre accueil ait répondu à vos attentes. Sachez que vos commentaires ont été transmis à toute l'équipe.
Votre remarque au sujet du coffre a été immédiatement transmis à notre service technique.

Notre hôtel est en effet idéalement situé pour visiter les principaux sites touristiques de la ville de Paris.

Nous espérons avoir le plaisir de vous accueillir à nouveau pour un prochain séjour.


Très sincèrement.

Valérie Asselineau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 July 2014

This hotel is suitably located near the Eiffel tower and within walking distance to most attractions within Paris. The hotel is located in Grenelle on the street which holds the local market twice a week which means that the road is closed due to this and you are unable to park on the street; however it is a great opportunity to see the local market and be in the heart of the action. There are local shops, bars and restaurants all nearby. If you get lost at night then you know to just aim for the Eiffel Tower and the hotel is nearby!

The hotel itself is very nice and the rooms are clean and tidy with friendly staff. The staff spoke English which is always a benefit and helped us with directions on where to go and the best places to visit.

The hotel is located near the Metro station which allows you to travel around Paris, similarly to the London Underground. A day saver ticket cost me around 9€ which allowed me to travel around Paris.

The hotel itself is pretty expensive, however that is always the case in Paris due to the nature of where you are visiting. WiFi was not included in the price, and this had to be paid for extra.

Be warned if you are catching a taxi as there is another Mercure hotel with a similar name called Mercure Paris Centre Eiffel which the taxi driver took us to instead of this one. Additionally we found that the taxi drivers in Paris seem to taxi advantage of tourists by charging the incorrect tariff. Therefore, I would stick to the Metro or walking where possible.

  • Stayed June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsselineauV, Directeur général at Mercure Paris Tour Eiffel Grenelle Hotel, responded to this review, 29 July 2014
Google Translation
Chers Clients,

Je vous remercie pour la précision de vos commentaires sur notre établissement et au sujet de votre séjour à Paris.
L'hôtel Mercure Tour Eiffel Grenelle est situé dans un quartier commerçant, proche de nombreux points touristiques.
Le service wifi standard est offert à tous nos clients, vous avez effectivement la possibilité d'acheter en ligne des coupons Premium pour étendre les services.

Nous serions ravis de vous accueillir à nouveau parmi nous pour un prochain séjour.

Très Sincèrement.

Valérie Asselineau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaluga, Russia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

1. good location, close to metro station;
2. great view on Tour Eiffel from window
3. comfortable bathroom with bath
4. english speaking reception staff - finally in France!!!!!
5. little bit expensive rate, like always in Paris

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank AnnaKo2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

Mercure advertises that their hotels are 3 & 4 stars. This hotel is not even a 2-star. It is very, very run-down. The air conditioning did not work, and the upholstered chair in the room was filthy. We asked to see another room on the day that we checked in, and that one was just as run-down. We did get moved to a bigger room with air conditioning that worked the next morning because I talked to a staff member at the front desk again. She was extremely nice to us.

We paid a lot to stay there, and I would have walked out the first day without staying had we been able to get our money back. You need to know that what they advertise the place to be and what the place actually is are two completely different things!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank SS514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valérie A, Directeur général at Mercure Paris Tour Eiffel Grenelle Hotel, responded to this review, 6 July 2014
Google Translation
Chers Clients,

A travers vos commentaires, vous nous faites part de votre déception concernant nos chambres actuelles. Toute l'équipe de l'hôtel Mercure Paris Tour Eiffel Grenelle se joint à moi pour vous présenter nos sincères excuses.

Sachez toutefois qu'un programme de rénovation globale de l'hôtel est en cours d'étude et que ces travaux devraient démarrer dans les prochains mois.

Je tiens à vous remercier pour le temps que vous avez consacré à partager votre ressenti sur ce site et j'espère que l'embellissement futur de l' établissement nous donnera l'occasion de vous accueillir à nouveau et de répondre parfaitement à vos attentes.

Très sincèrement.

V.Asselineau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mercure Paris Tour Eiffel Grenelle Hotel

Property: Mercure Paris Tour Eiffel Grenelle Hotel
Address: 64 boulevard de Grenelle, 75015 Paris, France
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#450 Luxury Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Paris Tour Eiffel Grenelle Hotel 4*
Number of rooms: 77
Official Description (provided by the hotel):
This 4 star hotel offers a prestigious and traditional setting as well as the advantages you would expect from a top hotel located in the heart of Paris, steps away from the Eiffel Tower. Fitness & sauna. Private indoor car-park. ... more   less 
Reservation Options:
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Also Known As:
Mercure Paris Tour Eiffel Grenelle Hotel Paris
Accor Paris Tour Eiffel Grenelle

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