My feedback is based on the experiences I had in my last week (14th July-18th July 2014 )
- Rooms were dirty and bad smell was just lingering around as I used to come back by end of day.
- A/C was not at all working, was sweating for last 2 days. Don't go in Room.113 :)
- Service was just for name sake. Even after several complains about A/C, no action was taken
- Only half ltr water was provided and no cutlery. Even outside 1.5ltrs costs 2Euros which is worth it.
- One of lady staff (working in morning shift) was pretty rude and surprisingly shouted as I enquired if the cab can come early. The staff should understand that we are tourists ( might be late & trying to meet our tour operator timings) and not her staff colleagues. Totally humiliating, especially the hotel manager just smiled in embarrassment and no action was taken even after this behaviour
Do you expect this in a 4-star rated hotel ? Atleast I don't and being a part of accor hotels/mercure group this hotel needs lot of things to look at. If they can't just close it down.
Only the good thing I want to worth the mention was the other lady staffs in evening (Alies & Anaille) were pretty good in communication helping with our minor queries. Sadly, they had opportunity to interact with us only last day.
- Official Description (provided by the hotel):
- This 4 star hotel offers a prestigious and traditional setting as well as the advantages you would expect from a top hotel located in the heart of Paris, steps away from the Eiffel Tower. Fitness & sauna. Private indoor car-park. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Paris Tour Eiffel Grenelle Hotel Paris
- Accor Paris Tour Eiffel Grenelle