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“Great location but in need of upgrade”

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Mercure Paris Centre Eiffel Tower Hotel
Ranked #560 of 1,804 Hotels in Paris
Reviewed 12 December 2013

We stayed here for four nights and while the location was excellent and the breakfasts were good, the rooms were very small and in need of an upgrade. While we understand that hotel rooms in Paris are generally smaller than what we are used to here in Australia, the hotel benefit from a serious upgrade by increasing the average room size. the location though, is marvellous, just a few hundred metres from the Eiffel Tower and access to public transport.

Room Tip: Wait till they do an upgrade. The Pullman next door was undergoing an upgrade while we were there i...
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  • Stayed: September 2013, travelled as a couple
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1  Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent-Mauguit, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded 16 December 2013

Dear Ed W,

Thank you so much for taking the time to share your impressions with other travelers.
We are pleased to know that you enjoyed your overall experience at our hotel.
Your feedback means a lot to us as your satisfaction is our priority.

We already look forward to welcoming you back at our hotel.

Best regards,

Laurent Mauguit, General Manager

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1,810 - 1,816 of 4,785 reviews

Reviewed 5 December 2013

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank AnnaMaria0206
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Laurent-Mauguit, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded 9 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 December 2013

Excellent location, very near to the eiffel tower. The staff in this hotel is very nice and helpfull. The breakfast is expensive at 19.50 and the room is small. Is a good hotel, but not a 4 star......





  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Kleber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent-Mauguit, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded 5 December 2013

Dear Kleber S,

Thank you so much for your review, especially for your kind comments about the helpfulness of our team, which were really appreciated.

We are happy that you have had a thoroughly enjoyable stay with us
Thank you very much again and we will be very pleased to welcome you back soon.

Sincerely

Laurent Mauguit, General Manager

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Reviewed 30 November 2013

Stayed for 3 nights. It is steps away from the nearest RER station and the Eiffel tower. Taxis are available just outside the hotel. The hotel has many restaurants near by. Pullman hotel is just next door. Rooms are very small. The bathroom has partitions which I found inconvenient. Housekeeping staff was very slow to respond to our needs.

Room Tip: Chose rooms with the view of the Eiffel tower as other views are not good at all
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  • Stayed: May 2013, travelled as a couple
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1  Thank Aditya772013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent-Mauguit, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded 2 December 2013

Dear Aditya772013,

Thank you for taking the time to post your comments about the Mercure Paris Centre Tour Eiffel on Trip Advisor.
We are genuinely sorry to hear about your dissatisfaction regarding our Housekeeping staff and we will pay all our attention to improve the quality of the service.
Please, accept our sincere apologies for the inconvenience incurred.
We hope to have the pleasure to be up to our reputation while a next stay with us.

Best regards,

Laurent Mauguit, General Manager

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Reviewed 29 November 2013

We stayed here for a night and you cant really go wrong it is walking distance to Eiffel Tower and is very clean. The toilet is TINY and I felt like the walls were closing in lol. the metro station is bear by and there are numerour restaurants nearby.

  • Stayed: September 2013, travelled with friends
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Thank Vic2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent-Mauguit, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded 2 December 2013

Dear Vic2121,

Thank you for taking the time to share your experience with us at the Mercure Paris Centre Tour Eiffel.
We are delighted that you enjoyed your stay with us and most particularly our hotel's ideal location.
Looking forward to welcoming you back to the Mercure Paris Centre Tour Eiffel

With best regards

Laurent Mauguit, General Manager

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Reviewed 26 November 2013

We stayed there for 3 nights on November 2013.

The hotel was very close to the Eiffel tower. If you walk it was just one block from the hotel. It was also close to the metro and RER station. The hotel staffs were friendly and helpful. She managed to help us to get 2 rooms in the same floor. The rooms were nice and comfy.

Room Tip: Try to book a room with Eiffel view.
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  • Stayed: November 2013, travelled with family
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2  Thank gmd2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent-Mauguit, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded 2 December 2013

Dear gmd2002,

Thank you very much for your much appreciated comments about the hotel Mercure Paris Centre Tour Eiffel.

We are pleased to know that you enjoyed your overall experience at our hotel. Your feedback means a lot to us as your satisfaction is our priority.

We already look forward to welcoming you back at our hotel.

Best regards,

Laurent Mauguit, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

Stayed here 2 yrs ago. This time we brought our son, his new wife and her daughter. Hotel newly decorated and clean. Breakfast even better this time!. Very efficient service.
Pre-booked Eiffel Tower view rooms. Well worth extra! Room 1037 excellent view.
Good price deals for weekend good value.

Room Tip: Privilege rooms well worth extra price.
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  • Stayed: November 2013, travelled with family
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1  Thank JohnM297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent-Mauguit, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded 27 November 2013

Dear JohnM297,

Thank you very much for your much appreciated comments about the hotel Mercure Paris Centre Tour Eiffel.

We are happy to know that you enjoyed your room and the breakfast.
I shared your compliments with our entire team and especially with f&b Manager.
We hope that we will have the chance to welcome you back soon.

Best regards,

Laurent Mauguit, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris Centre Eiffel Tower Hotel

Address: 20 Rue Jean Rey, 75015 Paris, France
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#204 Family Hotel in Paris
#321 Luxury Hotel in Paris
#452 Romantic Hotel in Paris
Price Range: £118 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Centre Eiffel Tower Hotel 4*
Number of rooms: 405
Official Description (provided by the hotel):
A few steps from the Eiffel Tower and the Trocadero, the Mercure Paris Centre Tour Eiffel is a 4 star hotel to discover, in the center of Paris. Completely renovated, the hotel offers contemporary and functional rooms with free WIFI. For a business trip, family or a romantic weekend in Paris, the hotel offers standard rooms, Privileges rooms and Junior Suites, some with views of the Eiffel Tower. ... more   less 
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Also Known As:
Mercure Paris Suffren Tour Eiffel Hotel Paris
Mercure Tour Eiffel Suffren

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