Staying on business in Paris can force one to lower any sort of standards - and the Residence Imeriale is why. Hotels like this give the city a bad name.
Overall, during my 3 night/4 day stay, I found the hotel to be severely overpriced, provide poor basic customer service, dusty and dirty in the rooms, noisy with neighbours who woke me daily at 6:00am, and the shower to be a total joke - both in terms of size and pressure. I didn't feel very clean the entire stay. Honestly, the only positive I can think of is that it's in a relatively nice location and close to the metro.
So why a two star rating and not a one? Well, on my first morning they forgot my breakfast. Under a tight schedule, I went hungry. When I complained, I was rather rudely told that I should have phoned to check. This response is so full of basic customer service errors it baffles me on several levels. However, the desk manager on duty when I returned did apologize and made up for the error with the offer of a complimentary breakfast. Fair enough, mistakes happen. However, this did not make up for the poor shower, the noisy room (avoid 102), the dusty, dirty conditions and the overpriced rate.
My advice: give it a skip, look around a little and you'll find something better for the same or even a better price.
- Official Description (provided by the hotel):
- In a beautiful environment combining prestige, charm and modernity, discover the Hotel Imperial Residence. 37 Modern rooms in a strategic location: between the Etoile and the Palais des Congres. Every detail is given the greatest care to provide you the greatest comfort in your room as well as the public areas. You can refresh yourself at the bar or lounge in our patio. All our rooms have been recently refurbished and refurnished. They are soundproof with air conditioning, satellite TV, minibar, a safe and free Wi-Fi connection for guests using their own laptop. ... more less
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- Also Known As:
- Residence Imperiale Hotel Paris
- Best Western Hotel Paris
- Best Western Paris
- Paris Best Western