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“Huge disappointment , at best 3 stars hotel ! - Awful room” 2 of 5 bubbles
Review of Paris Marriott Champs Elysees Hotel

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Paris Marriott Champs Elysees Hotel
Ranked #308 of 1,795 Hotels in Paris
Certificate of Excellence
GreenLeadersBronze level
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Huge disappointment , at best 3 stars hotel ! - Awful room”
2 of 5 bubbles Reviewed 14 August 2014 via mobile

I have stayed in Marriott Champs-élysées for three nights in a room that was worn out and unclean !

I was shocked that I paid 500€+ for this rooms, it was a nightmare.

Beginning with the bathroom, which was below average with stained floor and wall, you have to flush three times to clear the toilet. The bathtub looked like a 2-star hotel bathtub.

When it comes to the room, you can easily notice that it was worn out, specially the dirty carpet, I couldn't even walk on it with out slippers.

I am a Marriott Rewards member and have stayed in many of Marriott properties and can easily say that this property is the worst.

The two stars go the location !!

Stayed August 2014, travelled with friends
Helpful?
5 Thank M. A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Services at Paris Marriott Champs Elysees Hotel, responded to this review, 18 August 2014
Bonjour M.A,

We take great pride in ensuring our guest's satisfaction, we are therefore sad to learn that we have fallen short in ensuring your's. Our goal is to address your concerns so that we can make sure you have an experience that exceeds your expectations on your next visit.
I hope you will keep good memories of our beautiful city. Feel free to contact me if you need any assistance.

Kind regards.

Marie
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (307)
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English first
Toronto, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 12 August 2014

The location of the hotel is right on the Champs-Elysees which was great, but in that essence very busy! However getting around was fairly easy. We were upgraded to a superior room which was not very clean, the carpets were stained and the bathroom walls were in need of cleaning. The hotel staff was accommodating in switching rooms but the second room though better was far from what I expected for the price we paid! The hotel staff, primarily the staff at the entrance and concierge were very unhelpful! They did not help us at all with our bags and at most times when we would ask questions were fairly rude. The concierge was better in that they tried but at the same time could have been more welcoming and helpful. All in all I was disappointed and expected more from our stay here.

  • Stayed August 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Monica J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Services at Paris Marriott Champs Elysees Hotel, responded to this review, 14 August 2014
Bonjour Monica J,

I completely agree with you, the location is fabulous! There is no better place to stay than right on the Avenue des Champs-Elysées, if you visit Paris main attractions. It is true that the summer season is extremely busy, whereas in autumn or winter time it is much quieter. I am sorry to see that we did not live up to your expectations. If you need any assistance for your future visit to our wonderful city, feel free to contact me.

Marie
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Washington, Pennsylvania
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

Stayed here on business in Paris. Hotel is clean with large rooms. The location is central and close to everything. It is a good base for exploring the city as a tourist. Many museums and attractions are within walking distance.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Brandon0072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyoto
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 12 August 2014 via mobile

Rooms were very clean and stocked with everything needed. The staff were very kind in helping us find areas to go shopping outside the usual touristy roads. Food was perfect and a wide variety, highly reccommended! Only thing is outside the hotel theres no many people who can help unless you speak French!

Stayed May 2014, travelled as a couple
Helpful?
Thank ParfaitVacances
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Executive Assistant at Paris Marriott Champs Elysees Hotel, responded to this review, 19 August 2014
Words cannot express how happy we were to read your wonderful feedback on your recent stay with us, thank you!
I remain at your service, and hope I will have the pleasure of assisting you on your next visit to the "City of Lights".

Kind regards,
Estelle
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

We wanted to have a little splurging to have a 5Star stay in Paris for our first time and in lieu with our honeymoon. Booked a very good rate during our time of stay here online.
For the location which is just along the famous Champs Elysees and with strips of the famous restaurants around the area, the hotel is perfect.

Rooms are indeed spacious as opposed to what i usually read on hotel reviews in Europe.
However, the interior design quite disappointed us as it's more like a business hotel look, not Parisian. It was good for us to plan to book at least a boutique hotel with Parisienne charm in the half duration of our honeymoon though.

Service is welcoming and helpful most of the time but nothing personal even I mentioned in our booking we were on a honeymoon. The little details or an extra mile to make us feel remembered on our stay but unfortunately, there was none.
Food was expensive though. We dined at the Four Seasons though to celebrate our little trip as married couple :)

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Pia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

Ok this hotel is your typical american resort with spacious rooms and a huge lobby. Although it does not give you that Parisian feel at all. This is just not what a typical Paris hotel looks like. Its too americanized for its location. The location is great which why this hotel is such a great hotel because its located right on the champs elysees which is an awesome location. It also has security outside which was nice. Its also a 5 minute walk to the metro station which is great. In other words its a great hotel but does not have that paris charm.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank EBWhite123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tennessee
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

We had a wonderful stay - our room was large by European standard with a lovely bathroom. We even had a balcony. The staff was very helpful and attentive. There isnt a hotel bar per se as the lobby acts a social gathering place. However beware, coffee cost 9 Euros - but not worry there is a Starbucks 3 doors down. The hotel is close to everything and if you enjoy the hussle and bussle, this hotel is the place to stay!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paris Marriott Champs Elysees Hotel

Property: Paris Marriott Champs Elysees Hotel
Address: 70 Avenue des Champs-Elysees, 75008 Paris, France (Formerly Paris Marriott Hotel Champs-Elysees)
Region: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Green Hotel in Paris
#167 Romantic Hotel in Paris
#192 Luxury Hotel in Paris
#283 Business Hotel in Paris
#336 Family Hotel in Paris
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Paris Marriott Champs Elysees Hotel 5*
Number of rooms: 192
Official Description (provided by the hotel):
The Paris Marriott Hotel Champs Elysees, is located on the Avenue des Champs-Elysees, this downtown Paris hotel is steps away from major city attractions such as the Arc de Triomphe, Eiffel Tower, Louvre and Orsay museums. It is very close to luxury Paris department stores like the Galeries Lafayette and Printemps. This luxury Paris hotel offers upscale hotel rooms with flat screen televisions, wireless internet access and exquisite Marriott bedding. The hotel restaurant serves refined French cuisine seasoned with international exotic flavors. Guests can enjoy a relaxing atmosphere in the hotel's atrium lobby for a break from a busy day of Champs Elysees shopping. Featuring business and catering facilities, business center, free fitness gym and sauna, the Paris Marriott Hotel Champs Elysees provides personalized service for magnificent Paris vacations. ... more   less 
Reservation Options:
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Also Known As:
Paris Marriott Hotel Champs Elysees
Marriott Paris

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