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Best Western Hotel Folkestone Opera
Ranked #427 of 1,809 Hotels in Paris
Certificate of Excellence
Reviewed 15 February 2014

First, I must say that finding the hotel was a bit of an adventure. Upon arrival we were informed that we would have to deal with a taxi strike and the train from CDG was our best option. It seems that the taxi drivers block all traffic in and out of Paris and a bus would not be a wise choice. After an hour and a transfer midway, we arrived at Saint Lazare and had a bit of a time finding our way out of the station. Despite having a map and some sketchy instructions we walked the streets with carry-ons and backpacks in search of the Folkestone. Twenty minutes in we flagged down someone and got directions which didn't seem to get us closer. Nobody seems to know this hotel or even the street where it's located. In all fairness, they may not know most of the hotels in Paris and there are many! After an hour we finally arrived at the hotel.

The pictures of the hotel are a bit deceiving in a few ways. It is considerably smaller than one would believe it to be. In fact, it's very small. The lobby desk is about 4 feet from the hotel entrance and the desk is about 4 feet from the elevator. Very well appointed, all of the public rooms are warm and inviting. Comfortable seating and a very nice spot to have a drink from their small bar which is about 12 feet from the welcome desk. Keep in mind that this is a converted house/apartment building, so the sizes make sense.

We called the elevator down and when it opened, I was a bit surprized. It was very small as well. I'm not a big guy, but my wife and I along with our carry-ons had a hard time fitting. I had to take my backpack off because I couldn't enter and turn around to hit the buttons. Although the elevator denotes a maximum of 4 people, this would be extremely unlikely. The elevator, like the first floor was clean, modern and nicely decorated.

There are only 4 units per floor, or at least the floor that we stayed on (2nd) for our 3 day visit. The elevator opened and it was pitch black. Moving turns on the lights and upon this realization I wondered why this wasn't used more. Entering our room was a very pleasant surprise. The room was well sized and beautifully appointed. Our room was a deluxe model and it had a couch across from the bed. We had a desk and chair and a flat screen television. Clean and well furnished there were two windows which easily opened up to the street below. Since this hotel is off the main streets, it is quiet. During the day they had been doing work in the building as well as to the front door, but the nights were grand. The bathroom was modern, clean and bright with spot lights, mirrors and a shower that made all of our aches and pains disappear. On a side note, the toilet had a tiled wall about 10-12 inches in front of it. Sitting at attention seems to be the order of "business" here. There is a small pastry shop right across the street as well as a restaurant a few doors down making it very convenient to get a bite to eat. No shortage of restaurants within a short distance from the hotel.

Our favorite surprise came in the form of the breakfast room. Located below the lobby, easily accessed by the elevator or a narrow winding set of stairs, the breakfast room has a stone ceiling and walls. It could almost pass as a wine cellar, but it is well lighted and on the far side was a long buffet table with a large flatsreen mounted on the wall. In the morning we were greeted by hot coffee, freshly baked pastries, juices, cheeses and a host of other treats. The food was terrific and being a small hotel, there were only a few other guests present when we were down there every morning. We had booked a package that included breakfast, which is perfect since meals can be pricey and we were able to eat and run and survived on a snack until dinner time.

About the staff ... Generally, the staff were more than accomodating and very friendly. They went out of their way to help us and make certain that we were well taken care of.
Overall, we were happy with the hotel and would choose it again. It is not quite as close as some other hotels to the main attractions, but we didn't find it difficult to visit all of the sites that we wanted. Clean, modern, well appointed with a pleasant and accomodating staff ... it's a little gem that can easily be overlooked.

Room Tip: Deluxe room is larger and has a couch and desk.
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  • Stayed: February 2014, travelled as a couple
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1  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMGerbault, Directeur général at Best Western Hotel Folkestone Opera, responded to this reviewResponded 18 February 2014

Thank you for taking the time to wrote a comment concerning Folkestone Opéra hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Best regards
Anne-Marie

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167 - 173 of 767 reviews

Reviewed 3 February 2014

I have been visiting paris for over 20 years and this hotel was the best I have stayed in. Rooms were beautifully appointed, very stylish and tasteful and exceptionally clean. Lovely bathroom, and terrace which was a bonus. The location is excellent, plenty of good restaurants, cafes and bars nearby. Also 5 minutes from the roissy bus with a direct link to Charles de Gaulle airport.

Would definitely recommend, and will be returning on our next trip.

  • Stayed: February 2014
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4  Thank Elliereynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMGerbault, Directeur général at Best Western Hotel Folkestone Opera, responded to this reviewResponded 4 February 2014

Good morning from Paris ! Thank you so much for your kind comment and your loyalty.
We hope to have the chance to welcome you again in Folkestone Opéra.
Best regards
Anne-Marie

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Reviewed 18 January 2014

We keep coming back to the Folkestone Opera because of so many great things (in no particular order): on a quiet side street with lots of nearby options for eating, proximity to numerous Metro lines, RER, St. Lazare train station; under 2 minute walk to the major department stores, close to Champs-Elysées and Place de la Concorde, easy walk to the Louvre or Musée D'Orsay, fabulous staff who always take great care of us. Even though we stay on an upper floor, each morning when we step out of the room we're greeted with the aroma of freshly baked croissants wafting up from the breakfast area in the basement. Since our last visit, "our" room has been remodeled with a major upgrade to the bathroom. Some new eateries in the neighborhood added to our enjoyment. If you're looking for a place to live comfortably and feel utterly at home in the heart of Paris while not paying an arm and a leg for the privilege, we highly recommend the Folkestone Opera and we hope to return soon.

Room Tip: Higher floors are quieter, lower floors are more deluxe.
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  • Stayed: December 2013, travelled on business
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1  Thank TravelerWoodlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMGerbault, Directeur général at Best Western Hotel Folkestone Opera, responded to this reviewResponded 20 January 2014

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you again for taking the time to wrote a comment. We appreciate your loyalty to Folkestone Opéra hotel and we hope you will come back and see us again for a long time !
Best regards,
Anne-Marie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

My mom and I go to Paris every December or January. This year we stayed at this hotel Jan.9_14 and all I have to say is WOW!!!!! This is a great hotel with an awesome location!!!!! The breakfast was very good....far the best I have had in a hotel!!!! Everybody was so helpful and nice at this hotel as well!!! Look forward to staying there again!!!!
It's also nice that you can get a van to the airport the day you leave.....they will set it up for you!!
Again.....great hotel!!!

  • Stayed: January 2014, travelled with family
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Thank golfchick12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMGerbault, Directeur général at Best Western Hotel Folkestone Opera, responded to this reviewResponded 17 January 2014

Good morning from Paris !!! Thank’s a lot for your sympathic comment !!!
We hope to have the chance to welcome you again in Folkestone, may be in an other season… Don’t hesitate to contact us if we can help for anything in Paris,
Regards
Anne-Marie

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Reviewed 12 January 2014

I stayed here with my son last summer. I had never been to Paris before. I had the most amazing holiday and really enjoyed my stay. The hotel was in a great location and was very clean. Breakfast was very good also.

  • Stayed: August 2013, travelled with family
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Thank C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMGerbault, Directeur général at Best Western Hotel Folkestone Opera, responded to this reviewResponded 16 January 2014

Hello from Paris !!! we hope to have the chance to welcome you in a different season in Paris, see you in 2014 !!! Thank you to taking time to wrote a comment.
Regards
Anne-Marie

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Reviewed 31 December 2013

Me and my family have just come back from staying at the Folkestone for Christmas, all i can say is that this hotel is far from just a 3 star ! The rooms were very modern, clean and the location was prefect ! We booked the trip through last minute and got a great deal considering what the hotel charges per night, the deal also came with breakfast which was great ! Lots of hot pastries to choose from and good service considering there was only one women who runs the breakfast. I am always travelling and I must say that I've stayed in 5 star hotels that do not compare to this one. I will defiantly return again and have already recommend it to friends.

  • Stayed: December 2013, travelled with family
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Thank Louise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMGerbault, Directeur général at Best Western Hotel Folkestone Opera, responded to this reviewResponded 9 January 2014

Happy New Year From Paris !!! All the best for 2014 for you and your family !
Thank you so much for your comment, we are so glad you enjoyed your time with us. We try to do our best and your comment help us to continue in this way !!!
Regards
Anne-Marie

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Reviewed 29 December 2013

We decided to spent Christmas in Paris just at the last minute! Having no time at all we chose the Folkestone Opera Hotel based on the good reviews on the TripAdvisor and we were so lucky with this selection! The location couldn`t be better with major sights being at a walking distance. The Madeleine Metro Station was just around the corner and the huge shopping center Printemtps was just two minutes away. The area was really festive, with numerous brasseries and small restaurants staying open until late in the evening. The hotel is a perfect value for money, especially considering the difficult Christmas period. It is a small, cosy, and elegantly furnished hotel. Rooms are very cute and not as small as I was afraid (having read about the Parisian Hotels!). We stayed at the 309 and we had a view of the Rue de Castellane. Everything was very clean, the beds were extremely comfortable, the towels were very soft and the toiletries were from organic products. The breakfast room was located at the -1 floor, in a vaulted room-like a crypt! The variety of food was not that large, but everything was delicious and fresh. The croissants were absolutely addictive and the coffee strong and tasty! The staff was amazingly polite and friendly and really added to us enjoying our staying there. The receptionists are all English speaking, so there is no communication issues. They provided us with a free wi-fi for 3 appliances (2 self phones,1 pad). The only observation is that in case you need some snak late in the evening, you have to go and get something yourself, because they do not have a room service. Other than that, not only we would suggest the Folkestone Opera to my friends and family, but we would surely choose it again the next time we come to Paris!

  • Stayed: December 2013, travelled as a couple
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2  Thank garistodemou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMGerbault, Directeur général at Best Western Hotel Folkestone Opera, responded to this reviewResponded 6 January 2014

Good evening from Paris,
Happy New Year and All the Best for 2014 !!! Thank you so much to taking time to wrote your comment. We are very glad you enjoyed your stay with us.
Regards,
Anne-Marie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Folkestone Opera

Address: 9 rue de Castellane, 75008 Paris, France
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#54 Family Hotel in Paris
#171 Romantic Hotel in Paris
#176 Business Hotel in Paris
Price Range: £98 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Folkestone Opera 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Hotel Paris
Best Western Paris
Paris Best Western

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