We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Pullman Paris Tour Eiffel
Ranked #394 of 1,803 Hotels in Paris
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 9 June 2014

No closet space, rude staff who took took more than an hour and a half to bring a luggage rack and some other items. When they finally brought the luggage rack they forgot the other items. Location to the Eiffel Tower is nice and that is about it. Electricity went out and when I went to their make shift front desk to let them know, they all of a sudden couldn't speak English and there was not a manager on duty. Horrible horrible for the money. Not worth the money, will not be returning. Close to the Eiffel Tower an absolutely nothing else.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Leila F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

Thank you for taking the time to write a review about our hotel on TripAdvisor.

I am truly sorry that our services did not meet your expectations and sincerely apologize for the lack of attention and service quality you encountered during your stay. Please be assured that I took notes of your several comments related to the service and that I will take appropriate measures to prevent future occurrences.

The satisfaction of our clients is of paramount importance and I hope that in the near future you will allow us an opportunity to demonstrate this. Again, we thank you for taking the trouble to help us to better understand your expectations.

Sincerely,

René Angoujard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,324)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,596 - 1,602 of 2,324 reviews

Reviewed 9 June 2014

Wow!! This hotel is stunning,it's in a perfect location right beside the Eiffel Tower,couldn't get much better than that! We stayed for 1 night 2 days & done everything we wanted to do as this hotel was located so near to everything! The room was lovely,very stylish & so relaxing & our view was stunning,could see the Eiffel Tower & watching it light up at night was breath taking!! The food was 5* the staff were all so friendly & helpful! We had a fantastic time & definitely will be going back & staying in this hotel again! I will be telling everyone about our experience,thank you so much xxx

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Carlie1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

On behalf of our team, I would like to thank you for your kind and enthusiastic comment about our hotel and the restaurant.
It is always a pleasure to receive such positive feedback. It was pleasing to note that you enjoyed your stay with us and the service we provided.

I sincerely hope that we will continue to have the pleasure of welcoming you at Pullman Paris Tour Eiffel.

Sincerely,

René Angoujard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

as a regular traveller, i was thrilled by the Pullman Tour Eiffel, the location, the hotel design, the atmosphere, the welcome, the staff nothing could have been better. I stayed for a convention and it was perfet.
definitaly a hotel to recommend.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank lucmoscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014
Google Translation

Je vous remercie sincèrement d'avoir pris le temps d'écrire votre commentaire et suis heureux que vous ayez apprécié le nouveau design de l'hôtel ainsi que l'accueil qui vous a été réservé.
J’ai partagé votre message avec mes équipes afin de continuer à améliorer notre qualité de service.

J'espère avoir le plaisir de vous accueillir à nouveau très prochainement.

Cordialement,

René Angoujard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Lovely hotel in an even better location for first trip to Paris. It is located so close to the Eiffel Tower, we loved just walking around the neighborhood. I would recommend getting a room with a balcony and view of the Eiffel Tower, but request a higher floor to take advantage of the view. The staff was also very helpful with making us feel welcome and helped with day trips around the area. We have stayed here on two separate occasions now, and plan to return.

Room Tip: High floor with balcony for a view of the Eiffel Tower.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

I am truly happy to hear that you enjoyed your stay with us and the city of Paris.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank your very much for your comments on Tripadvisor and we hope to have the opportunity to welcome you again in the near future.

Sincerely,

René Angoujard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Excellent service, well located to visit Paris. Looks newly refurbished. Room with soft lining providing excellent sleep (which is a minimum for a hotel). Good noise protection. To go there without any fears.

Room Tip: Room 116 was good. Friends in 9th floor had view on Eiffel tower.
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank sebrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

Thank you for sharing your experience in our hotel on Tripadvisor.
It is always a pleasure to read that our guests enjoy our stay with us.
We hope to have the pleasure to welcome you back soon at the Pullman Paris Tour Eiffel.

Sincerely,

René Angoujard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

I was thrilled when booked deluxe room with Eifel Tower view, but was quite upset when entered the room (2nd floor, just few rooms away from the lift) and the view wasn’t worth money at all and to see Eiffel tower you need to lean out of the balcony. On another side it is very convenient location, rooms are great and excellent breakfast. I've rated it as a very good hotel, but it is just a good hotel.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Anton_Gee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

We are delighted to hear that you enjoyed our newly refurbished rooms and our breakfast.

We hope to have the pleasure to welcome you back soon at the Pullman Paris Tour Eiffel.

Sincerely,

René Angoujard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Initially when we arrived we were put in the wrong room, as the room we paid for was double booked. We paid for a room with a view of the tower, but were given a dated room with the view of a building site.

The following night, our room was still double booked so we were upgraded to a newly developed suite for the rest of our stay.

Our room was lovely, clean and minimal. Service was fantastic, very polite.

We ordered some dinner through room service late one night. Lovely and prompt!

Would defiantly stay again.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank ElaMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

I would like to thank you for having taken the time to share your experience.

Your satisfaction is exactly what we are searching for, therefore your compliments are a great reward for us.

I hope to have the opportunity to welcome you again in the fully renovated Pullman Paris Tour Eiffel

Sincerely,

René Angoujard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Paris hotels
Hotel Eiffel Seine
#347 of 1,803 in Paris
2,188 reviews
Hotel Ares Paris
#71 of 1,803 in Paris
2,478 reviews
Show Prices
Show Prices
Show Prices
Champs-Elysees
Hotel Keppler
Hotel Keppler
#46 of 1,803 in Paris
1,092 reviews
Trocadero
Shangri-La Hotel Paris
Shangri-La Hotel Paris
#42 of 1,803 in Paris
1,290 reviews
Tour Eiffel / Invalides
Hotel de Londres Eiffel
Hotel de Londres Eiffel
#33 of 1,803 in Paris
1,464 reviews
Show Prices
Show Prices
Show Prices

Been to Pullman Paris Tour Eiffel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Paris Tour Eiffel

Address: 18 Avenue De Suffren | 15 Arr., 75015 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Green Hotel in Paris
#255 Luxury Hotel in Paris
#270 Business Hotel in Paris
#299 Family Hotel in Paris
#326 Romantic Hotel in Paris
Price Range: £189 - £374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Paris Tour Eiffel 4*
Number of rooms: 461
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, ACCOR, Ebookers, HotelsClick, Cancelon, Evoline ltd, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your Pullman Paris Tour Eiffel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Paris Tour Eiffel Hotel Paris
Hilton Hotel Paris
Hilton Paris

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing