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Pullman Paris Tour Eiffel
Ranked #387 of 1,804 Hotels in Paris
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 13 June 2014

Arrived early at the hotel but did not got any chance of early check-in even though as the Accord Platinum Member and the hotel is not full. Service during check-in was poor, met with stone face. The only plus points are that the hotel location is good, just 5 minutes walk to the Eiffel Tower. Staff at the breakfast area were very friendly and did their job professionally. Room is new and of reasonably size.

If you're looking for quality and privilege service then give this hotel a miss as they are not interested in who you're even if you're an Accord Platinum member. You can expect nothing extra from them, not even a welcome drink, or a warn and friendly greeting from the reception.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank AP_traveller1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

I would like to thank you for having taken the time to share your experience.

First of all, I would like to thank you for your nice comment on breakfast's staff.

Your recent experience was certainly not a true reflection the high standards for which our hotel is known. Your feedback is all the more important to us as you are one of our loyal and privileged customers.
Please be assured that corrective actions have been taken instantly with the reception department.

I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience.

Sincerely,

René Angoujard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,629 - 1,635 of 2,381 reviews

Reviewed 10 June 2014

I stayed here on a business trip and won't be staying again... I suspect it depends on where in the hotel you are staying, but I was clearly in the old wing that hadn't been renovated in a long time... the room was dated and dirty, and there was renovation noise.

  • Stayed: August 2013, travelled on business
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2  Thank JeroenvdL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

Thank you for taking the time to provide us with your feedback following your recent stay at Pullman Paris Tour Eiffel.

I also have the pleasure to advise you that our hotel’s full refurbishment is finished and is offering fully refurbished bedrooms, a Lobby and a restaurant designed by the famous French Designer Christophe Pillet.

I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience in the fully renovated Pullman Paris Tour Eiffel; an experience which reconfirms the Pullman guest promise and which makes your stay a memorable one.

Sincerely,

René Angoujard

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Reviewed 9 June 2014

No closet space, rude staff who took took more than an hour and a half to bring a luggage rack and some other items. When they finally brought the luggage rack they forgot the other items. Location to the Eiffel Tower is nice and that is about it. Electricity went out and when I went to their make shift front desk to let them know, they all of a sudden couldn't speak English and there was not a manager on duty. Horrible horrible for the money. Not worth the money, will not be returning. Close to the Eiffel Tower an absolutely nothing else.

  • Stayed: June 2014, travelled with family
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3  Thank Leila F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

Thank you for taking the time to write a review about our hotel on TripAdvisor.

I am truly sorry that our services did not meet your expectations and sincerely apologize for the lack of attention and service quality you encountered during your stay. Please be assured that I took notes of your several comments related to the service and that I will take appropriate measures to prevent future occurrences.

The satisfaction of our clients is of paramount importance and I hope that in the near future you will allow us an opportunity to demonstrate this. Again, we thank you for taking the trouble to help us to better understand your expectations.

Sincerely,

René Angoujard

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Reviewed 9 June 2014

Wow!! This hotel is stunning,it's in a perfect location right beside the Eiffel Tower,couldn't get much better than that! We stayed for 1 night 2 days & done everything we wanted to do as this hotel was located so near to everything! The room was lovely,very stylish & so relaxing & our view was stunning,could see the Eiffel Tower & watching it light up at night was breath taking!! The food was 5* the staff were all so friendly & helpful! We had a fantastic time & definitely will be going back & staying in this hotel again! I will be telling everyone about our experience,thank you so much xxx

  • Stayed: June 2014
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5  Thank Carlie1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

On behalf of our team, I would like to thank you for your kind and enthusiastic comment about our hotel and the restaurant.
It is always a pleasure to receive such positive feedback. It was pleasing to note that you enjoyed your stay with us and the service we provided.

I sincerely hope that we will continue to have the pleasure of welcoming you at Pullman Paris Tour Eiffel.

Sincerely,

René Angoujard

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Reviewed 8 June 2014

as a regular traveller, i was thrilled by the Pullman Tour Eiffel, the location, the hotel design, the atmosphere, the welcome, the staff nothing could have been better. I stayed for a convention and it was perfet.
definitaly a hotel to recommend.

  • Stayed: June 2014, travelled on business
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7  Thank lucmoscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014
Google Translation

Je vous remercie sincèrement d'avoir pris le temps d'écrire votre commentaire et suis heureux que vous ayez apprécié le nouveau design de l'hôtel ainsi que l'accueil qui vous a été réservé.
J’ai partagé votre message avec mes équipes afin de continuer à améliorer notre qualité de service.

J'espère avoir le plaisir de vous accueillir à nouveau très prochainement.

Cordialement,

René Angoujard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Lovely hotel in an even better location for first trip to Paris. It is located so close to the Eiffel Tower, we loved just walking around the neighborhood. I would recommend getting a room with a balcony and view of the Eiffel Tower, but request a higher floor to take advantage of the view. The staff was also very helpful with making us feel welcome and helped with day trips around the area. We have stayed here on two separate occasions now, and plan to return.

Room Tip: High floor with balcony for a view of the Eiffel Tower.
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  • Stayed: May 2014, travelled as a couple
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4  Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

I am truly happy to hear that you enjoyed your stay with us and the city of Paris.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank your very much for your comments on Tripadvisor and we hope to have the opportunity to welcome you again in the near future.

Sincerely,

René Angoujard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Excellent service, well located to visit Paris. Looks newly refurbished. Room with soft lining providing excellent sleep (which is a minimum for a hotel). Good noise protection. To go there without any fears.

Room Tip: Room 116 was good. Friends in 9th floor had view on Eiffel tower.
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  • Stayed: June 2014, travelled on business
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4  Thank sebrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this reviewResponded 21 June 2014

Thank you for sharing your experience in our hotel on Tripadvisor.
It is always a pleasure to read that our guests enjoy our stay with us.
We hope to have the pleasure to welcome you back soon at the Pullman Paris Tour Eiffel.

Sincerely,

René Angoujard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Paris Tour Eiffel

Address: 18 Avenue De Suffren | 15 Arr., 75015 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Green Hotel in Paris
#143 Family Hotel in Paris
#252 Luxury Hotel in Paris
#269 Business Hotel in Paris
#325 Romantic Hotel in Paris
Price Range: £191 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Paris Tour Eiffel 4*
Number of rooms: 461
Reservation Options:
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Also Known As:
Pullman Paris Tour Eiffel Hotel Paris
Hilton Hotel Paris
Hilton Paris

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