The stay in the hotel was fine. But the experiences after were wired. I forgot a couple of my clothes when I checked out. They were forgot in the first floor closet of my room and hanging on the hangers nicely. And then here are the problems:
1, the hotel didn't try to contact me for the clothes I forgot at all. We stayed in Paris for an extra day because of the strike at train station, if they did contact me, I would go get them with no troubles. Even I called the hotel after I found out I forgot my clothes, the hotel couldn't find it until I told them I was sure my clothes were left there. And then they had to do a further investigation to find them.
2, After my clothes were find, they asked my credit card and authority of charging my card for shipment. And I did and called the hotel for the details of shipment. Because I was going to stay in Frankfurt for couple days, I asked them to ship my clothes to there, and told them my checking out date in Frankfurt. We seemed to have an agreement, but then they didn't. I even called them, and they told me they were very busy and would get me back after. But I got nothing.
3, After I came back home, I sent them an other email. The hotel replied and told me some one would contact me soon. But again nothing happened in two weeks until I sent them another email.
4, Finally, I got their attention!!!! My clothes were about to send. And they asked about my address, post code, and everything. I sent all the information via email. But when I got my package, I found out the post code was wrong!!! and it's not my post code at all. So I have to correct it to get my package.
5, About, the fee of the shipment, they said they sent me the receipt, but didn't get it. Moreover, they didn't charge the credit card that I authorized them to charge but charged the card in their file. Even before the charged my card, the didn't disclose the price to me, and I had to ask about it. All these make me feel very uncomfortable.
6, even when we were staying in the hotel, the housekeeping took our tea pot. We had to ask it back. I am not saying these were something that they did on purpose, but they don't care about their guests' property at all!!!!!
When we were staying in the hotel, the people at the front desk were very helpful, and the location of the hotel is great. But these are not enough to make this hotel a high rank hotel at all. I am definitely not coming back to this hotel!!!!!!!!!!
- Official Description (provided by the hotel):
- Mandarin Oriental, Paris has a premier location on Rue Saint-Honore, surrounded by history and fashionable shopping. The hotel's 99 luxurious rooms and 39 suites offer guests an eminently stylish Parisian experience, and are among the most spacious in Paris. An inner courtyard camellia garden provides outdoor dining and is a peaceful oasis in the city. Other dining choices, include the two-Michelin star signature restaurant, Sur Mesure par Thierry Marx, Camelia, The Cake Shop and Bar 8, all under Executive Chef and Culinary Director Thierry Marx. The Spa at Mandarin Oriental, Paris brings relaxation in a peaceful, modern setting, and an indoor pool and a fully-equipped fitness centre complete the hotel's leisure facilities. ... more less
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- Also Known As:
- Mandarin Oriental, Paris Hotel Paris