My family and I stayed in the last weekend of March, a weekend which was terribly unusual as it was 23/24 degrees centigrade. This was a problem for the hotel as the heating had not yet been turned off.
When I complained on the first night I was rudely told to hold on the phone, then to find out the woman put the phone down on me. I went down to the desk to complain where again rudely spoken to, and told all i could do was to open the window, which was inplausable due to it being saturday night.
I found out from another guest that it wasnt just the heating in my room that had broken, but that the air conditioning is not turned on until may. This ruined my stay due to me not sleeping the duration of the trip.
Also, on our second night our keys would not work and the staff were unhelpful, making us go up and down the stairs some 5/6 times.
Very unhelpful staff that told us to 'complain in the morning'
Finally, returning home from my stay I have discovered that the payment for the stay has been taken out of my account twice, something which they are now denying.
Decor is tacky, felt like i was in benidorm not paris.
- Official Description (provided by the hotel):
- The Holiday Inn Paris Saint Germain des Pres Hotel is ideally situated in the prime location in the heart of Paris at Latin Quarter area, and Montparnasse area neighbourhood. We are the perfect three stars hotel for business and leisure. Great hospitality and adventures in Paris are waiting for you The hotel is easy to get to : 25 minutes from Orly, 40 minutes from Charles de Gaulle airport, at walking distance from the Montparnasse train station and bordering the Saint Placide metro station, line 4. The hotel provides a private parking.The hotel is located close to the main monument Notre de Dame, Musee du Louvre, Tour Eiffel, Cabaret and Theater. At walking distance to Seine River and Luxembourg Garden. With a total of 134 rooms including 22 superior rooms and 8 family rooms, the Holiday Inn Paris Saint Germain des Pres Hotel will welcome you in a cosy and modern environment. Our family room provides all the facilities of 2 separate rooms. The hotel offers a restaurant, room service and a friendly bar. Our three meeting rooms can cater to all your business needs and have a capacity of maximum 50 people. IMPORTANT INFORMATION : a renovation of our corridors has began month oct 2014. Floor by floor, if you want a room with no corridor renovation do not hesitate to ask it at the reception. ... more less
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- Also Known As:
- Holiday Inn Paris-St. Germain Des Pres Hotel Paris
- Paris Holiday Inn