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“Nice Hotel”

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Pullman Paris Centre - Bercy
Ranked #226 of 1,800 Hotels in Paris
Certificate of Excellence
Chicago, Illinois
Level 5 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice Hotel”
Reviewed 3 August 2014 via mobile

First visit to the Bercy area & staying at a Pullman. Hotel has a spacious & modern feel. Bar area is spacious with indoor & outdoor seating. Rooms are sized nicely and are comfortable for business travelers.

Bercy Village is across the street, Bercy Park is very nearby. Also a short walk across the river to the business district.

Stayed June 2014, travelled on business
Helpful?
1 Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,824 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cincinnati, Ohio
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 July 2014

My wife and I arrived for our 25th wedding anniversary very early on a Sunday and received a free upgrade, we were also pleasantly surprised that we were able to get into our room earlier than expected. The room was very clean and very comfortable. Everyone that we encountered was very friendly. I have to point out that Sarah went above and beyond with helping us plan a day trip to London and even asked us about the trip the following morning when she saw us. With this being our first trip to Paris my wife and I were very glad that we chose the Pullman Paris Bercy as our place to stay. It will be our choice next year when we return.

Room Tip: the higher floors are the best
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 July 2014

Stayed here 2 nights on Paris trip. Good Metro connection, taxi to centre for 14 euros. In business area so mixture of clientele. Breakfast has huge selection, did mot have evening meal. Great service when required

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bennyander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this review, 28 July 2014
Dear bennuyander,

Thank you for your comment. We truly hope to have the pleasure to welcome you back for you to enjoy our restaurant as well.

Best regards,
Jérôme Cherpin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level 5 Contributor
63 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 July 2014

we booked this Hotel for two reasons: it has a perfect Location in Paris (right next to Bercy village, and close to the famous and fast Metro line 14 in Paris), and because we like the trendy style of the Pullman Hotels - and we did not get disappointed there, the Hotel is very modern, nicely designed, and has all necessary things a modern traveller wants (free wifi, modern room connectivity, good Lounge Areas, etc).
What disturbed us - and not only once, but multiple times during our two days there - was the lack of professionalism of the Hotel (which you would expect of such a four-star hotel). Examples: on the first day the room was not ready when we checked in - despite an "express cleaning" it still took them two hours until we could get in. Second example: in the bar we waited twice for Minimum ten minutes at our table, no waitor would stop by. We went to the bar and ordered directy at the Barkeeper. Third example: at the breakfast the Service personnel was loudly talking in Groups in the breakfast area who would do the vacuum cleaning, what they liked and didnt like during the working day etc....certainly interesting, but not a good style in such a hotel.
So all in all: great place to stay, but the Service personell Needs some serious Investment in training.

Room Tip: take a hotel that does not face the street....it's very loud there.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Achim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this review, 28 July 2014
Dear Achim P,

First of all, we would like to thank you for having chosen the hotel Pullman Paris Bercy for your stay and for donating some of your time to inform us of your comments: these being most useful in helping us to reach the high level of quality that we wish to obtain for our guests.

We have given your appreciation much attention.

Your comments regarding the service in general catch my entire attention.

Please accept our sincerest apologizes for the fact that your mentioned experience did not meet your expectations.
Be assured that our Duty Manager has been informed and that the appropriate measures have been taken to avoid any future occurrence.

Thank you again for your comment and we truly hope that you will not hold this experience against us and that we shall have the pleasure to welcome you again when you will return to Paris.

Best regards,
Jérôme Cherpin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level 6 Contributor
99 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 July 2014

very good hotel away from center of paris, metro station is very close and bus station as well, very modern style, neghborhood is very nice for food and even shopping,
staff are very friendly and professional,

  • Stayed December 2013, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Minayounan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this review, 28 July 2014
Dear Minayounan,
Thank you for your message which is a real motivation for all of us to offer every day a good quality of service.
We truly hope to have the pleasure to welcome you back.
Yours sincerely,
Jérôme Cherpin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level 3 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 July 2014

This is how hotels should be run- efficient, with a smile and helpful.

Our room was neat, clean and tidy with plenty of space. We had a nice bathroom and space to unpack and repack our bags again for the flights home.

The location was near enough to town to be close, but a long enough drive to be far. (45 minutes from the Eiffel Tower- which is a long drive, considering that they’re not too far apart- but for the one-ways and turn-round streets!)

The reception was laid out quite unusually, but the staff were quick to help and acknowledged you even if they were busy. They were good with bookings for taxis and wake-up calls, and their estimates for taxis to the airport, and travel times, were very good. (That’s important to know if you have ever been to CdG Airport for flights…)

They were also helpful when I mailed my boarding pass for printing- it was downloaded and printed in 5 minutes, even with a group having just arrived checking in.

Entrance to the elevators was a bit arb- you had to walk past the reception, keep going and when you arrived at the wall at the back- turn left- not well marked and not intuitive, for that matter.

It’s a modern hotel, quite open and wide.

A nice place to stay, and if I am back in the area, will definitely go back.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Anon3690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this review, 22 July 2014
Dear Anon3690,

What a pleasure for the entire team to read you message! We thank you for taking the time to share your experience.

We are happy you have enjoyed your stay in Paris with us and will definitively be glad to welcome you back.

Best regards,
Jérôme Cherpin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Paris Centre - Bercy

Property: Pullman Paris Centre - Bercy
Address: 1 rue de Libourne | 1 Avenue des Terroirs de France, 75012 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Bercy / Nation , Reuilly
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#120 Family Hotel in Paris
#132 Romantic Hotel in Paris
#134 Business Hotel in Paris
#157 Luxury Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pullman Paris Centre - Bercy 4*
Number of rooms: 396
Official Description (provided by the hotel):
The luxury Pullman Paris Bercy hotel is in the heart of the Bercy Village pedestrian quarter. A few steps from the Grande Bibliotheque and Palais Omnisport as well as close to the Bastille and the Marais, the hotel is just a 7 minute metro ride from La Madeleine. Your meetings and events are well taken care of thanks to our 1800 sqm modular convention centre equipped with the latest cutting edge technology. Realise complete comfort with modern interior design and large elegant and lightfilled spaces. ... more   less 
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Also Known As:
Pullman Paris Bercy Hotel Paris
Accor Paris Bercy
Sofitel Bercy

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