We wanted to be in the center of Paris to be close to all the interesting things to do.
The hotel is next to the famous Notre-Dame (who had a sad fate) but it has a very easy access to several subways.The room were rather small but we knew that before booking so it wasn't a problem for us !
The staff was very dedicated and friendly, they did their best to provide us with good infos and places to go out diner.
I recommend for the location
Dear MollyChengdu ,
We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés.
Thank you very much to take your time, submitting your wonderful review here on Tripadvisor.
We are indeed very glad to read that you have enjoyed our convenient location and our specialized and personal service. Offering the best to our lovely guests will always be our goal and we are thrilled to read that we have succeeded.
We are looking forward to welcome you back shall you wish to spend another memorable time.
Warmest regards,
Agata Bryniarska
Hotel Director
Hotel is located in a great area and close to public transportation. Depite my business days were long there is always an option for late dinner closed to the hotel.
While the hotel rooms are well equipped and comfortable, room size was too little for a 4stars hotel.
Dear Tour34862890725,
Warmest greetings from Mercure Paris Notre Dame Saint Germain des Prés.
We would like to take this opportunity to extend our heartfelt gratitude for choosing us, as accommodation of choice on your recent holiday in Paris.
It is with pleasure to hear that among many you enjoyed our privileged location and our well equipped rooms.
We would be delighted to have the chance to welcome you back in the future.
With Warmest Regards,
Agata Bryniarska
Hotel Director
good are Location and friendlyness of the staff. but Rooms are extremely small, so are the beds; so Overall value for Price is not sufficient; you do not get an upgrade as Gold member. And that a false fire alert, which was very loud and hurt our ears, is not stopped for over 10 minutes is NOT acceptable!
Dear Experience299359L,
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Jérémy Fourgeot
Front Office Manager
The location was ideal for visiting the centre of Paris. The staff were friendly and helpful
The room (a Privilege Room) was minuscule.
The breakfast was well below Hotel Mercure standards with soggy almost inedible vienoisserie.
Would I go back? Almost certainly not.
Dear Guest,
Thank you for taking the time to review our hotel. It is regrettable to know that we were not able to live up to your expectations during your recent stay. Please accept our sincere apologies for overall service level you have received. Your comments have been taken into serious account and rest assured that these will be considered when making improvements on our end.
Thank you again for your feedback and we hope we get another chance to host you again.
Best regards,
Stayed in the hotel for 3 nights
The bed was good and the room was clean.Close to the metro ,rer and tourist attractions. Customer service was excellent.Staffs were smiling and helpful but
Breakfast was a little insane as it is on the basement.
Dear Guest,
Thank you very much for sharing your positive feedback with us.
It is a real pleasure for us to see that you were satisfied and we look forward to your next stay with us.
Best regards,
