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“OK Hotel in good Location”

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Best Western Premier Opera Opal
Ranked #485 of 1,802 Hotels in Paris
Certificate of Excellence
Henley-on-Thames, United Kingdom
Level Contributor
275 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“OK Hotel in good Location”
Reviewed 20 April 2014 via mobile

This hotel is neither better nor worse than any other 3-4 star Parisian hotel. All rooms are small and the staff don't speak much English - that seems to be the norm everywhere in Paris. So learn a few basics in French and you'll be fine. The Opal is close to the Madeleine which is beautiful and the shops surrounding it are great with lots of delicatessen and good clothes shops as well. So location for the Opal is fine. It's pricey but everywhere in Paris is expensive.

Stayed April 2014, travelled on business
Helpful?
Thank PEMtheDane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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560 reviews from our community

Traveller rating
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    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
A TripAdvisor Member
Reviewed 9 March 2014

My room,on the 5th floor,was quiet. The elevator very fast. My bathroom spacious with plenty hot water & good heating system. My King bed comfortable. Enough hangers & closet space. The included breakfast cover it all. The personal very charming & helpful at your every needs. I would return also for a personal trip.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with bookinnfrance.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
2 reviews
Reviewed 21 February 2014

Lovely hotel, nice clean room, excellent location, nice area, able to walk everywhere, helpful friendly staff, didn't have breakfast as went to local cafes, plenty of restaurants nearby, will definitely stay there again.

Room Tip: We stayed in room 603 on top floor, very quiet, would recommend.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brendan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 18 February 2014

Fantastic hotel in a very good location in the city center. The personnel was very kind and ready to fulfill all my requirements. The breakfast is fare and the hotel very clean and quiet.
I recomend this hotel for both business and pleasure.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with bookinnfrance.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 February 2014

I am really confused how I feel about this hotel!
Lets do some pro's first....

Location amazing. Right by Madeleine church and metro, accessible to everywhere and lively vibrant area. I had a superior room which was lovely, street view on 4th floor, well equipped, modern and comfortable. All good. YES there is noise on the street from traffic and the metro going underneath, but its in the city centre so what did you expect? As a Londoner of 20 years this was no problem for me as its just city life. If traffic noise at night bothers you, don't stay here or ask for a room off the street!

CONS! There are quite a few.

Breakfast - advertised as from 7am. Its not. When I complained on my first day, the guy on reception admitted its '7ish'. On one day at 7.15am there wasn't even hot water ready. I was here to work and really needed breakfast early so this didn't work every day unfortunately. The breakfast itself is but the 'fresh fruit' is well past it!

Room cleaning - was done well but inconsistent. Some days done in the morning, some days you come from work at 4.30pm and still no service been done.

Staff - On one day I came home to a clean room but the maid had forgot to leave soap and tea/coffee supplies. I was greeted by 2 stroppy receptionists who told me I had to wait as they were busy, and if I wanted a coffee there was a café next door!! After half hour of still no supplies I went down again to be insulted by the receptionist who said they were too busy and how would I like to 'do her emails'.?!! When I challenged her on her rudeness her colleague told me to 'calm down'!! BRILLIANT

The elusive Manager - I am not sure she exists. I wanted to meet her to give her feedback. They say they never know when she will be in. I asked for her most days. Nope - no sign!

Elevator - terrible. Broke down almost every day of my 10 day stay.

I would stay here again for the nice room and amazing location, but if great service is your main measure - don't stay here. Its all over the place and lacks leadership and direction. The staff try to be nice then get stroppy under pressure or when challenged.

Room Tip: Get a superior room but NOT on street if you don't like city noise!
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 December 2013

The location of this hotel is right at the center of the city with several metro lines. Rooms are clean. Price is reasonable with the location of the hotel. Some improvement can be made with the shower in the restroom as this is not a perfect place for a nice hot shower. Staffs are friendly although it is a bit short of staff when I checked out the hotel. There was only one person at the reception. The staff was on the phone for quite a while with another customer and I had to wait for about 15 minute to check out.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie D, Directeur général at Best Western Premier Opera Opal, responded to this review, 11 February 2014
Google Translation
chère madame,

Un grand merci pour votre message. Je vous prie de croire que j'apporte une attention particulière à chacun de mes clients mais quelques fois en dépit des efforts que mon équipe et moi même déployions au quotidien des incidents peuvent survenir. Vos commentaires sont à ce titre très constructifs et ils permettent de signaler des dysfonctionnements qui peuvent nous échapper
Comme vous le précisez, il n'est pas normal d'attendre 15mn pour faire son départ et je vous assure avoir pris les mesures nécessaires pour éviter que ce genre d'incident ne se reproduise.
J'espère avoir le plaisir de vous revoir parmi nous, si cette occasion venait à se présenter, n'hésitez pas à me contacter personnellement ainsi je m'assurerai de vous réserver un accueil privilégié.
a bientôt,
Nathalie Dupont
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 December 2013

I've booked 1 double room for 5 nights on the first week of October. I was told that my room included daily breakfast and free wifi in the room. When i checked i was shocked from the standard of this hotel. Rooms are outdated and had some problems in the bathroom. Also, the wifi was't working and when i informed the reception i was told that there is a problem with the connection and they wont solve it any time soon. During the second day i was also shocked from the miserable breakfast!!! Not an open buffet and we were served breakfast in a very small hall. After breakfast i informed the hotel that i will cancel my reservation as im shocked from the service i've received at that hotel. I dont recommend this hotel to anybody even for a 1 night stay. Miserable and horrible

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ahmedkh1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie D, Directeur général at Best Western Premier Opera Opal, responded to this review, 11 February 2014
Google Translation
cher monsieur,

je vous remercie d'avoir pris le temps d'exprimer votre mécontentement. Je vous prie de croire que j'apporte une attention particulière à chacun de mes clients mais quelques fois en dépit des efforts que mon équipe et moi même déployons au quotidien, des incidents peuvent survenir.
Nous avons le plaisir de vous annoncer que la connection au wifi a été modifié et amélioré, nous ne rencontrons plus de problèmes. La décoration de notre hôtel a été confié à une décoratrice et le style est résolument contemporain, ce qui je peux le comprendre n'est pas au goût de tous nos clients.
j'espère que nous aurons néanmoins le plaisir de vous revoir parmi nous.
a très bientôt,
Nathalie Dupont
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Opera Opal

Property: Best Western Premier Opera Opal
Address: 19 rue Tronchet | 8th Arr., 75008 Paris, France
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#290 Luxury Hotel in Paris
#330 Business Hotel in Paris
#362 Family Hotel in Paris
#470 Romantic Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Premier Opera Opal 4*
Number of rooms: 33
Official Description (provided by the hotel):
In the heart of the 8th arrondissement of Paris, perfectly situated two steps away from Place de la Madeleine the Best Western Premier Opera Opal 4* in the Opera district at 19 rue Tronchet in a beautiful 19th Century building offers a pleasant relaxing atmosphere in a refined contemporary setting. This 4-star boutique-hotel is a convergence of history, art and fashion and has the advantage of a privileged location close to the most beautiful museums and monuments in Paris. Perfectly served by public transportation (metro lines 8, 12, 14, 3 & 9), the Best Western Premier Opera Opal represents the ideal place for your Business and/or leisure stays in Paris. ... more   less 
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Also Known As:
Opal Hotel Paris
Best Western Paris

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