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“PERFECT PARIS PALACE”

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Saint James Paris - Relais et Chateaux
Ranked #17 of 1,809 Hotels in Paris
Certificate of Excellence
Reviewed 16 December 2013

We recently stayed in this gorgeous chateau for my birthday and had the most fantastic time. The staff are absolutely lovely people - so welcoming, helpful and knowledgeable. The signature hotel scent pervades through the rooms and is one of the most exquisite scents I have ever smelt - we had to buy two candles and a room spray and are now already despairing at the thought of running out! The location is ideal - on the first night we were there we walked up to the Arc de Triomphe at midnight in ten minutes and it was everything I imagined Paris to be at night. We were lucky enough to stay in room 406 which is chocolate and turquoise in scheme with touches of leopard print and silk luxuries. I now fear that I will compare every hotel I stay in to this hotel, which frankly creates an unrealistically high benchmark for most to ever meet, but if you are looking for that special stay that you will always remember then this is the 'experience' for you! Thank you Saint James Paris - see you again next year!

Room Tip: 406 is the room to spend your time here in...photos shared...overlooks the courtyard
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  • Stayed: December 2013, travelled as a couple
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1  Thank LisaandToto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this reviewResponded 24 December 2013

Dear Lisa and Toto,

Thank you so much for trusting us for the celebration of this birthday and for taking the time to post this extremely kind review! We are all thrilled to read that your experience at the Saint James Paris was a success in every aspect and that you enjoyed up to the exclusive scent developed for our unique little chateau.
Be sure we will make each of your –hopefully many- stays to come just as unforgettable.

Looking forward to becoming your home away from home,
Yours sincerely,
Yves

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680 - 686 of 1,265 reviews

Reviewed 9 December 2013

I'm French and lived in Paris for 20 years, now been in Chicago for 12.
Let me tell you, you will be hard pressed to find a better place to stay in Paris for that price.
First, the service is EXCEPTIONAL. All the staff is super nice, attentive. They seem to always look into ways to please you: Upgrade you to a nicer room, give us a number of a little comps here and there that showed us that they really wanted us to have a good time.
We came for our honeymoon, got upgraded to a gorgeous suite, had some quality champagne waiting for us. We used their mini cars to drive through the city. The concierge even at night really went out of their way for us and the manager Yves is amazing!
You could shave off 90 euros and stay in one of these tiny tiny rooms in the city or spend just that little bit more, stay there and have a 500% better experience.

  • Stayed: November 2013, travelled as a couple
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1  Thank Julien J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this reviewResponded 24 December 2013

Dear Julien,

First of all, I would like to thank you and your husband for choosing the Saint James Paris for your honeymoon. There are special occasions in life one would not like to spoil and I am truly happy that your experience matched your expectations. I also thank you on behalf of our entire team for mentioning our service on TripAdvisor. We work on a daily basis to provide a truly personalized and caring service to our guests, and the best reward for us is to see our efforts recognized.
We all hope to have the pleasure of welcoming you both back regularly in the future and to become your home when in Paris.

Yours sincerely,
Yves

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Reviewed 8 December 2013

This is a 3-star hotel selling itself at 5-star prices, but does not hold up to the photos on its website.

My traveling companion and I arrived separately, but each had the same poor arrival experience. We lugged our baggage across the courtyard to the steep steps leading up the front door of the hotel. The doorman saw us coming, walked ahead of us, and opened the door, leaving us to grapple with getting our luggage up the stairs into the hotel. This was par for the course at the Saint James, where staff seem to be more busy surfing the web than attending to guests' needs.

The 1880s building is a marvel, and in the hands of a more experienced hotel group, would be one of the glories of Paris. But the interiors have been so cheaply designed and furnished that we were uncomfortable throughout the stay. The closets in the room (we were in a junior suite) and the doors were made of cheap plywood, unevenly painted and smelling strongly. The bed was tired, with a mattress that was sunk down in the middle, and covered with low grade linens above/beneath a wool blanket, and a bedspread.

The lighting throughout the suite and the hotel itself is abysmal -- so that rather than providing a warm ambience you feel constantly as if you are squinting beneath light bulbs that are glaring.

Except for the overnight concierge, the concierge team seemed worthless, unable to fulfill fairly simple requests and generally unhelpful.

The upside: the restaurant is very good, with exceptional cuisine and service. And the neighborhood is lovely, with a wonderful boulangerie/patisserie, Bechu, just a 5-minute walk.

  • Stayed: November 2013, travelled as a couple
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6  Thank DaneP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this reviewResponded 11 December 2013

Dear guests,

We have taken good note of your comments and are truly sorry you did not feel attended enough, except a the restaurant. We work daily to provide the best possible service, and we do agree that you should not have had to carry your luggage.
Each of our rooms and suites has been redone with great care and our mattresses are all replaced regularly. Our owners spent close to 10 millions Euro to redecorate 48 rooms and suites and keep investing in the maintenance of the property day by day.
I am sorry to read that your room and bedding did not suit you, unlike the vast majority of our clientele, who also praises the very personalized service of our teams and especially of our concierges Clefs d'Or.

Yours sincerely,
Yves Monnin, General Manager

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Reviewed 8 December 2013 via mobile

This hotel is well hidden, you wouldn't stumble across it, but when you find it, WOW!! We decided to book this hotels from the other reviews on trip advisor and we were not disappointed.

Location wise it's actually really good, ok it's not in the hustle and bustle but it's easily walking distance to Arc du Triomphe and Eiffel Tower. Also two mins to a metro stop and a short walk to Avenue Victor Hugo which has some lovely shops.

On check in the lovely receptionist actually gave us a quick tour of the hotel before personally taking us to our room which was fab!! I think we booked a superior room and it was really big, not what you would expect from the centre of Paris!

Really the hotel is gorgeous I can't fault it. You felt like you were staying in a country estate rather than a city centre hotel.

I guess if I wanted to be massively picky there was not a massive choice for breakfast, but seriously it's still pretty good and actually good for France I think, more than just continental on offer.

If I am ever back in Paris I would definitely stay here again!!!

Stayed: December 2013, travelled as a couple
2  Thank LJNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this reviewResponded 24 December 2013

Dear LJNewcastle,

Thank you very much for choosing to stay with us after reading reviews of fellow travelers. I am truly happy to read that your choice proved to be right and that you enjoyed the location of our little chateau in the chic 16th, its crazy-chic décor, the exceptional size of our rooms and the service of our teams.
Be sure it will be a pleasure for us to welcoming you back for your next visit, as I am convinced you will be back in Paris one day!

Yours sincerely,
Yves

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Reviewed 5 December 2013

Superb service, beautiful rooms, doting staff, wonderful karma. Highly recommended. Was there for business and my wife came along. Perfect for a couples break or for business. Good location in the 16th. Breakfast is excellent, The library bar cozy. Feels grand. I can't wait to return!

  • Stayed: November 2013, travelled on business
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1  Thank ontheroadagain386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this reviewResponded 24 December 2013

Dear Sir,

Thank you very much to you and your wife for choosing to stay with us. It is true that our little chateau offers a perfect location for guests visiting for leisure as well as for business. We work daily to preserve the karma you felt and are grateful for your recommendation.
We hope to have the pleasure of becoming your own chateau every time you are in Paris.

Yours sincerely,
Yves

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Reviewed 4 December 2013

We had a wonderful time at this unique and special hotel. It is beautiful, we were upgraded upon arrival and both our room/suite and our bathroom were huge and very comfortable, the breakfast was lovely and the service was impeccable - everyone was so gracious and so helpful. We were delighted with our experience, would certainly come again and already have recommended it to friends.

  • Stayed: April 2013, travelled as a couple
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Thank WNYC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this reviewResponded 24 December 2013

Dear guests,

Thank you very much for staying with us and for sharing your experience with your friends and on TripAdvisor. Our rooms and suites are known to be exceptionally large for Paris standards, and I am happy that our décor and the service of our team was to your liking. We all look forward to welcoming you back soon.

Yours sincerely,
Yves

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Reviewed 1 December 2013

We stayed at the hotel for 4 nights and enjoyed every minute of it. Excellent in all aspects: services, decor, food, location. The staffs were extremely courtous and attentive. The decoration was truly inspirational and also very comfortable; at the end, we wished we had stayed longer. We tried breakfast, lunch, dinner and room services, and everything was unimaginably good. Nothing falled short of excellence.

One of the most memorable hotel experiences.

  • Stayed: November 2013
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2  Thank Grisda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this reviewResponded 24 December 2013

Dear Mrs R,

Thank you very much for choosing to stay with us and for taking the time to post this praising review. We are all delighted to read that you enjoyed every aspect of your Saint James Paris experience and hope to have the pleasure of welcoming you back for further memorable experiences!

Yours sincerely,
Yves

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Additional Information about Saint James Paris - Relais et Chateaux

Address: 43 Avenue Bugeaud, 75116 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
#2 Romantic Hotel in Paris
#9 Family Hotel in Paris
#9 Spa Hotel in Paris
#14 Business Hotel in Paris
#15 Luxury Hotel in Paris
Price Range: £318 - £632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Saint James Paris - Relais et Chateaux 4*
Number of rooms: 49
Official Description (provided by the hotel):
A few steps from the Champs-Elysées, the Saint James Paris is a 100-year old château surrounded by its own private garden, offering a unique experience of grandeur and intimacy, classicism and extravagance. Each of the 49 spacious suites and rooms exudes its own atmosphere. This eccentric family home also offers a mythical library-bar, a restaurant with one Michelin star - Chef Jean-Luc Rocha, a one-of-its-kind terrace in the garden, and a spa in partnership with Guerlain offering treatment rooms, steam-rooms and fitness. A member of Relais & Châteaux. ... more   less 
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Also Known As:
Saint James Paris Hotel Paris
Saint James Hotel Paris

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