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“Average Hotel Convenient for Le Zenith Concert Hall”

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Mercure Paris 19 Philharmonie La Villette Hotel
Ranked #1,003 of 1,798 Hotels in Paris
Oxford, United Kingdom
Level Contributor
127 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Average Hotel Convenient for Le Zenith Concert Hall”
Reviewed 4 February 2014

In the 19th really convenient for Le Zenith Concert Hall which is where I was working for the evening.
Under normal circumstances it should be about 20-30 minutes in a taxi from Orly airport, but when I was doing the journey there was an accident on the Peripherique and traffic on that and all neighboring roads was at a virtual standstill .. and it took over an hour !
I booked a suite for 175 Euros which I thought was a snip for Paris – notorious for tis pokily small and hyper priced hotel rooms … and got a key to a room on the 4th floor.
I opened the door, pushed the luggage in and looked around the room – it was two rooms actually - a grim 1980s deco job, drab, scruffy and depressing!
I went straight back downstairs and asked if I could change the room for one of the contemporarily decorated ones I had seen on their website- with light wood, big windows and nice big classy black and whites photos on the walls.
The guy had to get over his shock at being asked to be re-homed from a suite – but without too much fuss or grumpiness – reallocated me a room on the 9th floor!
Job done!
Smaller than the suite – but nice light room with big desking area, two beds plus the bathroom – fairly recently refurbed I would guess, the B/W pix on the walls, fridge, etc. – not exactly large, but a massive leap forward than the fourth floor.
I felt comfortable and could have stayed a couple of days – but I was grateful for the fact that it was actually only an overnighter!
The WIFI was free and it worked fine – so I was happy. A couple of hours work and then off to the gig.
I didn’t try out any of the public areas. I would stay there again – now I know I have to request a room on the top floor or at least a ‘refurbished’ one – next time I’m working at the Zenith.
I have to say if I had been doing the 10 minute walk back through the park on my own in the dark it might have been a bit spooky .. but there were thousands walking out of the concert at that time, so all fine.
The journey to CDC Airport the next morning took 25 minutes (rather than to 60 – 90 they told me on reception to allow) … but in the Paris rush hour, I would say that’s a reasonable estimate!

Room Tip: The top floor (9) rooms are light and more recently decorated with a contemporary style
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  • Stayed February 2014, travelled on business
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Helpful?
Thank Anne Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Responsable relations publiques at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 20 February 2014
Dear Guest,

We would like to thank you for your comment and we hope to get the opportunity to welcome you back for your next stay in Paris.

With Best Regards,
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691 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
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Anchorage, Alaska
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 January 2014

Went to Paris for a short weekend trip and found this hotel met our needs perfectly. The rooms have enough space for two adults and two children, and the beds were comfortable. We paid a little extra for breakfast included, which I would recommend. The breakfast was fresh and filling. The hotel is about 25mins from the major tourist attractions via metro which probably kept the price down. The hotel does have a parking garage, but it is cheaper if you park across the street under the Cité de la Musique. The only complaint we had was that the staff would only provide two extra pillows based on the number of occupants for the room. Overall though the room wan't anything lavish or amazing, but if you just need a place to rest your head comfortably and safely with good breakfast, I would highly recommend it.

  • Stayed January 2014, travelled with family
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Helpful?
1 Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Responsable relations publiques at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 22 January 2014
Google Translation
merci beaucoup pour votre commentaire et espérons vous revoir prochainement.
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Manama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 January 2014 via mobile

I had to stay there for 2 weeks, the only good thing was the location, its close to a couple of places i needed to go to in paris.
Doesn't deserve the 4 stars. Very bad service. Dirty elevator. Dirty halls. Bad room service. Lobby is not bad, the attached reataurant has stupid staff, asked for the dessert menu got a chocolate cake! I told the waiter i didn't order it, told me i still have to pay for it! I also ordered in room service a couple of times, they left the tray no one came to pick it up for 2 days twice! This is the worst 4 stars hotel i've stayed ininstayedsinimwhole life. They don't clean the rooms well.

Helpful?
1 Thank Susah_r
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Katia B, Responsable relations publiques at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 22 January 2014
You stayed 2 weeks at our Hôtel and I deeply regret that we do not meet to speak about your problem. I apologize to you and again regret not having been able to help you during your stay. Our teams are competent and enthusiastic to answer your expectations but sometimes a problem can arise. If you transmet us a dysfunctions is important and if you are still in the hotel to gives us the opportunity to prove you our implication. I wish you beautiful stays Mercure
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Travellers are raving about these Paris hotels

Tervuren, Belgium
Level Contributor
320 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 6 December 2013

The hotel is located next to a tube station that is just 5 stops away from Gare du Nord. Close by as well is le Zenith, a large concert hall. The staff at reception were very friendly upon arrival and check-out. The hotel room itself was larger than I expected, usually rooms in Paris are very small. The room was grey and dull however. Worst of all was that the internet was not working properly. If you travel on business, that really is not acceptable anymore in 2013. I told reception and they acknowledged that the issue happens and keeps on happening, they could not do anything about it. The breakfast is overpriced and very little on offer. I won't be going back I guess.

  • Stayed November 2013, travelled on business
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Helpful?
2 Thank degtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Responsable relations clients at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 18 December 2013
Dear Guest,

We would like to thank you for your comment. We sincerely apologise for the invoncenience you met with the Internet. Our technical service fixed it. Internet is working properly.
We really hope that you well get the opportunity to spend your journey in Mercure Hotel.
With Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 November 2013

Close to Metro Orange Line 5, close to Parc de la Villette, easy enough to get to other places using the metro. We had both a twin share room which was clean and facing away from the street but our Single room was facing the street and there are a lot of sirens due to the hospital nearby.
Staff were pretty good, rooms were pretty clean however the aircon is set to heat ALWAYS. Turning it off and opening the window was the only way to get it to a reasonable temperature, however that brings the noise level issue back up.
One thing that does let this place down is the attached restaurant - it appears all nice, food was average and staff had no desire to do anything useful. Breakfast was very average, again the service from staff in the restaurant really puts this place down. No plates, no coffee, powdered eggs (not sure why they can't make real eggs considering the restaurant is attached!)

Room Tip: Try get a room facing the back of the hotel as it cuts out more road noise.
See more room tips
  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Patb81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Responsable relations clients at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 15 November 2013
Dear guest,
We would like to thank you for your comment regarding your last stay in our property. We sincerely apologise for the inconvenience you met during your stay regarding the restaurant. We well notice the disconfort and we are very sorry for this situation. We did the necessary with the person in charge of the restaurant to welcome our guest in a proper way and avoid this in the future.
We stay at your disposal, we really hope to get the opportunity to welcome you again.
With Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monte-Carlo, Monaco
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 November 2013

Located in a rundown part of town but has a nice park near by.
We stayed in a suite that resembled a rabbit hatch and was not very tidy nor clean.
Staff seems be very reluctant to provide service and the atmosphere is not pleasant.
over night parking costs EUR 25 when the car park opposite the road charges less than half.
Speed of service in the bar and restaurant: you'd be better to order a takeaway from Geneva on a motorcycle, it will arrive quicker (and probably warmer).
I have stayed with at least 20 different hotels in Paris over the years and this one is definitely the worse experience I have had.
I would grade the premises 6/10 and the staff helpfulness 3/10
Would I return? not even if wild dogs dragged me back.

Room Tip: Rooms in any other hotels are likely to be accompanied by more helpful staff
See more room tips
  • Stayed October 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Egp_monaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Responsable relations clients at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 15 November 2013
Dear guest,

First of all, we would like to thank you for your report. We sincerely apologise for the inconveniences you met during your stay. Regarding your comments, we did the necessary with the person in charge of quality service to avoid this situation in the future. We really hope to get the opportunity to welcome you back to show you our improvment.
We stay at your disposal and we are looking forward to welcoming you again.

With Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monte-Carlo, Monaco
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 November 2013

The hotel is located near the park and metro so it's very easy to travel to anywhere in Paris from there. There are some good Lebanese restaurants in the area. The hotel itself urgently needs to renovate. Our room was very worn out and we paid quite a lot for a suite.
The breakfast was a disaster and grossly overpriced.
We would not stay there again, for the price we paid we could have gotten a much better value somewhere else.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heidi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Responsable relations clients at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 5 November 2013
Google Translation
bonjour,
Je suis navrée que vous n'ayez pas apprécié votre suite. Effectivement nous sommes en rénovation et il est tout à fait possible de venir rencontrer notre personnel ou le responsable du jour pour vous exprimer et nous aurions été heureux de vous proposer une autre chambre.
je vous présente toutes nos excuses et vous souhaitons de belles expériences Mercure
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris 19 Philharmonie La Villette Hotel

Property: Mercure Paris 19 Philharmonie La Villette Hotel
Address: 216 avenue Jean Jaures | 19 Arr., 75019 Paris, France (Formerly Mercure Paris La Villette Hotel)
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#432 Luxury Hotel in Paris
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Paris 19 Philharmonie La Villette Hotel 4*
Number of rooms: 182
Official Description (provided by the hotel):
Mercure Paris La Villette, in Paris, is located nearby the Philharmonie, Parc de la Villette, next to the Zenith, Cite des Sciences et de l'Industrie. Large rooms with TV, minibar, kettle, safety box, tea and coffee facilities and large bathrooms . Enjoy our restaurant with two terrasses, our bar. For leisure, minigym & with sauna are available Very easy to travel in Paris, metro and tramway stations are nearby and a private garage is also available. Idealistic area to travel easily in Paris. Reception: 24 hours. Access: subway line 5 porte de pantin,tramway line 3, exit Porte de pantin from the ring. ... more   less 
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Also Known As:
Holiday Inn Paris-La Villette Hotel Paris
Paris Holiday Inn

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