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“Good place to sleep”

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Mercure Paris 19 Philharmonie La Villette Hotel
Ranked #1,004 of 1,801 Hotels in Paris
Canterbury, United Kingdom
1 review
“Good place to sleep”
Reviewed 15 August 2014

The hotel it's ok but the neighbourhood is a bit scary. However is very close to a metro station and just in front of La Villete Park with a lot of cultural attractions. The room is very good and the staff very friendly. A bit pricy.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Eurico1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Directeur général at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 22 September 2014
Dear Guest,

Thank you for having taken the time to give us your views on your stay in our hotel.

In fact, we are located just in the front of the "Zenith", "Cité de la Musique", and "Cité des Sciences".

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours Sincerely,

Katia BELMONTE - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 August 2014 via mobile

Stayed with my family. Got a disasterous start when our floor was flooded because to pipe burst. Got a smaller room for the night. But changed to a bigger and newly renovated room after complain. Service much better in the morning than at night. Overall a good hotel for family and rooms are spacious.

Stayed August 2014, travelled with family
Helpful?
1 Thank Yousaf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Directeur général at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 13 August 2014
Dear Sir,

You have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry about the flood and we beg you to accept our sincerest apologies.

Be assured that the necessary works have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours Sincerely,

Katia BELMONTE - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 July 2014

The staff were all lovely, but the room was shabby, the aircon barely did anything, the bathroom was stained with old mould and dirt, the wifi was painfully slow and the breakfast was just ok. The location was good for my work, but not great for tourists visiting the city. The nearby facilities aren't particularly inspiring. The Mercure La Villette, like a lot of other Parisian hotels from what I hear, really need to start giving a crap and improve.

  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank myearsarealight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Directeur général at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 28 July 2014
Dear Guest,
I thank you for taking time to give me your comments.
I am sorry for the inconvenient you had regarding your stay.
The Quality is a priority for us to give you a total satisfaction during your stay.
Hope to keep your confidence with our Mercure Hotels.
Best regards,

Katia BELMONTE - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
313 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 23 July 2014

Well, compared to the Pantin Mercure, I was happy at reception. However, things just got worse showing the Accor group really doesn't understand 4-star. Their famous "pulse air" means no aircon. At all. In summer. In 85 F weather. Yes, sleep naked with no sheets or sweat to death. The shower is only 5'11" tall. The coffee machine doesn't work. The reading lamp was hanging from the wall and the general shabbiness of walls and installations were just depressing. Sorry guys, you really know how to depress a business traveller. the wifi, of course, is so miserable, it is not worth using.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank winterson66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Responsable relations clients at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 24 July 2014
We are sorry that nothing was acceptable to you. The quality is really our commitment of every day and apologize to you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 2 Contributor
3 reviews
Reviewed 23 June 2014

We spent 2 nights here this week. It is a bit far away from most of the sights but the metro is very convienent. The room wasn't great (kind of on the small side) when we checked in- my wife and two kids, 18 and 22. I asked the front desk manager if there was anything else available in the same price range and he couldn't have been nicer- he got us a larger room- not a huge step up, but definitely much better than our oriignal room. The entire staff was very helpful- directions, cab, metro, even the bartender was great, helping us find a place to watch the world cup. We had one dinner in the restaraunt- it was good; solid. We did not eat breakfast at the hotel. There is a small grocery store down the stereet so we got wine, bread, snacks for our sightseeing. I have visited Paris many times and this staff is definitely way up on the list in terms of customer service.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terry211958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katia B, Directeur général at Mercure Paris 19 Philharmonie La Villette Hotel, responded to this review, 28 June 2014
Dear Terry,

Thank you for your kind comments regarding your stay in Paris.

The Quality is always in the heart of our priority and all the staff is dedicated to give you satisfaction at anytime and to deliver the best Service.

Hope to have the pleasure to meet you during your next stay.

Kindest Regards,

Katia BELMONTE - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris 19 Philharmonie La Villette Hotel

Property: Mercure Paris 19 Philharmonie La Villette Hotel
Address: 216 avenue Jean Jaures | 19 Arr., 75019 Paris, France (Formerly Mercure Paris La Villette Hotel)
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#447 Luxury Hotel in Paris
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Paris 19 Philharmonie La Villette Hotel 4*
Number of rooms: 182
Official Description (provided by the hotel):
Mercure Paris La Villette, in Paris, is located nearby the Philharmonie, Parc de la Villette, next to the Zenith, Cite des Sciences et de l'Industrie. Large rooms with TV, minibar, kettle, safety box, tea and coffee facilities and large bathrooms . Enjoy our restaurant with two terrasses, our bar. For leisure, minigym & with sauna are available Very easy to travel in Paris, metro and tramway stations are nearby and a private garage is also available. Idealistic area to travel easily in Paris. Reception: 24 hours. Access: subway line 5 porte de pantin,tramway line 3, exit Porte de pantin from the ring. ... more   less 
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Also Known As:
Holiday Inn Paris-La Villette Hotel Paris
Paris Holiday Inn

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