Chose this hotel for the convenience of location, but turned out to be a nightmare! Firstly, my partner and I were appalled by the design of the space within the hotel - we entered and were greeted by a huge stairway that leads to the reception. Lugging big bags, we looked for an elevator- and to our horror, we found the tiniest elevator we had ever encountered, it could barely fit the two of us and our bags (and we are considerably small-sized Asians). It is also by -far the most unfriendly elevators I have ever seen, you will need to insert an access-card for it to move. Just as my friend was exiting with her bags from the lift, she experienced the most embarassing fall, having her heel caught at the door, flying frward, bags and all- and thankfully landing on her knees (and not on her face). The staff at the counter were hopelessly unhelpful. I was left gaping at her fall as I could not leave the elevator on time- the space to exit fits just one human! To top that off, as my partner rubbed at her swollen, bruised knees (and ego) I attempted to check in- we had booked a month in advance and having arrived at about 1 pm, we would have expected to have had the room ready, but much to our dismay, the staff at the reception were fumbling trying to recover our records. And we had more guests turning up to check-in, having to wait, sitting there in a very small area, sighing, panting and almost fuming in despair at the lack of efficiency.
When they finally had our room sorted out, no staff bothered to explain how we were supposed to use the access card to be able to press any button on the lift. So there we were in the tiny elevator again unable to press the floor (4), and fortunately for us, there was another guest who patiently explained it to us. The alleys heading to the rooms are also incredibly narrow. Be warned. And what takes the cake would have to be the shower. I was left speechless as I walked into the bathroom- it is by far the tiniest shower stall I have ever seen in my life- and the person who designed the doors- he must be awarded with a special medal- there are two glass doors, one you will have to close inwards, the other outwards. Both can cause serious injuries- one hits against the showerhead, one bangs unto the toilet bowl. It is so small, you couldn't even bend- and God save you should you drop the soap (again, the tiniest I have ever seen).
Rude, rude staff who seemed bent on punishing us- when I needed a toothbrush, we were given some telling-off, before one was reluctantly handed over to us. To make things even worse, we were deprived from sleep throughout the nights as there was constant loud drilling outside- thanks to repair works being carried out.
Location wise, I have no complaints as it is just a 10-minute walk away from Printemps, La Fayette and most eateries. Paul, where you find the best croissants, is just five minutes away, so that's a plus too. Then there is the Triadou Hassmann Cafe, situated right down the road, that serves an elegant French breakfast, complete with its ambience and summery warmth.
Didn't bother to do any breakfasts within the hotel- overpriced, I think. One of the staff, Ciana, is worth mentioning as she is a pleasantly helpful person- who took time explaining routes and spots to visit.
Overall, I would not recommend this hotel, unfortunately as to me- the experience was not something I would ever wish for anyone.
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- Also Known As:
- Timhotel Opera Madeleine Paris
- Timhotel Opera Madeleine Hotel Paris