We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall, a terrible experience. Room fit for Thumbelina!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Timhotel Opera Madeleine
Ranked #1,066 of 1,800 Hotels in Paris
Klang, Malaysia
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Overall, a terrible experience. Room fit for Thumbelina!”
Reviewed 22 July 2013

Chose this hotel for the convenience of location, but turned out to be a nightmare! Firstly, my partner and I were appalled by the design of the space within the hotel - we entered and were greeted by a huge stairway that leads to the reception. Lugging big bags, we looked for an elevator- and to our horror, we found the tiniest elevator we had ever encountered, it could barely fit the two of us and our bags (and we are considerably small-sized Asians). It is also by -far the most unfriendly elevators I have ever seen, you will need to insert an access-card for it to move. Just as my friend was exiting with her bags from the lift, she experienced the most embarassing fall, having her heel caught at the door, flying frward, bags and all- and thankfully landing on her knees (and not on her face). The staff at the counter were hopelessly unhelpful. I was left gaping at her fall as I could not leave the elevator on time- the space to exit fits just one human! To top that off, as my partner rubbed at her swollen, bruised knees (and ego) I attempted to check in- we had booked a month in advance and having arrived at about 1 pm, we would have expected to have had the room ready, but much to our dismay, the staff at the reception were fumbling trying to recover our records. And we had more guests turning up to check-in, having to wait, sitting there in a very small area, sighing, panting and almost fuming in despair at the lack of efficiency.
When they finally had our room sorted out, no staff bothered to explain how we were supposed to use the access card to be able to press any button on the lift. So there we were in the tiny elevator again unable to press the floor (4), and fortunately for us, there was another guest who patiently explained it to us. The alleys heading to the rooms are also incredibly narrow. Be warned. And what takes the cake would have to be the shower. I was left speechless as I walked into the bathroom- it is by far the tiniest shower stall I have ever seen in my life- and the person who designed the doors- he must be awarded with a special medal- there are two glass doors, one you will have to close inwards, the other outwards. Both can cause serious injuries- one hits against the showerhead, one bangs unto the toilet bowl. It is so small, you couldn't even bend- and God save you should you drop the soap (again, the tiniest I have ever seen).
Rude, rude staff who seemed bent on punishing us- when I needed a toothbrush, we were given some telling-off, before one was reluctantly handed over to us. To make things even worse, we were deprived from sleep throughout the nights as there was constant loud drilling outside- thanks to repair works being carried out.
Location wise, I have no complaints as it is just a 10-minute walk away from Printemps, La Fayette and most eateries. Paul, where you find the best croissants, is just five minutes away, so that's a plus too. Then there is the Triadou Hassmann Cafe, situated right down the road, that serves an elegant French breakfast, complete with its ambience and summery warmth.
Didn't bother to do any breakfasts within the hotel- overpriced, I think. One of the staff, Ciana, is worth mentioning as she is a pleasantly helpful person- who took time explaining routes and spots to visit.
Overall, I would not recommend this hotel, unfortunately as to me- the experience was not something I would ever wish for anyone.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vijaya_Sooria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPMParis, Gérant at Timhotel Opera Madeleine, responded to this review, 1 August 2013
Madam,

Thank you for sharing your experience. I am truly sorry that our services were not up to your expectations.

It is true that the elevator is not very big but it is officially classified for 5 people.

The size of the rooms is indeed not the first quality of the Parisian hotels. Our property in a building dating from the 19th century and some rooms are smaller than other effect. For your information, we have superior rooms more spacious and we should propose it upon arrival.

Please accept again my apologies for wearing a shadow to your stay in Paris,

Sincerely,

Guillaume BANCHET
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

679 reviews from our community

Traveller rating
    101
    283
    191
    69
    35
See reviews for
142
256
29
115
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 5 Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 July 2013

Wonderful balance of comfort and location. Extremely clean and spacious room and bathroom. Able to accommodate a bike case without problems. Front desk very friendly and helpful. Breakfast well stocked and serviced.

Room Tip: Street facing room a bit noisy.
See more room tips
  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ggold7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPMParis, Gérant at Timhotel Opera Madeleine, responded to this review, 1 August 2013
Dear Madam/Sir

Thank you very much for having shared your experience at Timhotel Opera Madeleine.

I'm glad you enjoyed your stay and your comments are our best reward.

I wish to congratulate you for braving the traffic of Paris with your bike!

Waiting to welcome you again,

Best regards,
Guillaume BANCHET
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 3 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 June 2013 via mobile

I stayed at this place purely because of the location and it has lift. Didn't expect great service and I was right. I put up "Do Not Disturb" sign and it seems like the housekeeping did not get the message at all as when I went out for a short stroll and came back, the housekeeping was inside cleaning and did not bother to even say sorry.

The room and bath was small but clean. But they are dated.

Location wise- it is perfect as it is central. From the airport I took Roissy express bus and it cost me 10 euro to get to opera and it was just a short walk to get there. It is just a block away to get to Printemps and Lafayette so it was heavenly for a shopping enthusiast!

Just add the doorstep of the hotel, there is a bus stop and Gare St Lazare which is one of the major train station is just across the street. So getting around is so easy. Food wise there are plenty of choices around and even Macdonals is less than a minute away and Starbucks is across the street... Although I didnt care about them as i was really enjoying french bakery and french food there. Carrefour express which is a mini market is inside the train station. So it was really convenient.

Overall, there was nothing great about the hotel but if you are looking for budget hotel with superb location, this would be it!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EllyN_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPMParis, Gérant at Timhotel Opera Madeleine, responded to this review, 15 July 2013
Dear Madam,

Thank you very much for your comments.

I am sincerely sorry that the service is not up to your expectations. This is a point that is important for us and I offer my sincere apologies about the instructions "do not disturb" that have not been followed. Measures have been taken to provide it will not happen again.

Waiting to welcome you again,

Best regards

Guillaume Banchet
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2013

Shocking service and other guests were incredibly rude. Rooms extremely small & outdated, breakfast an obscene price & hotel in general hard to maneuver. Hotel staff were also rude & unhelpful. Have stayed in other hotels in Paris that are much better.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Emz_889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPMParis, Gérant at Timhotel Opera Madeleine, responded to this review, 22 May 2013
Sir / Madam,

You have taken the time to give us your opinion about your stay in our hotel, and we thank you.

As I have no informations about what happened or even who you are, I can't give you precises returns about your comments.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

I do agree with you that some rooms are a bit small but I am very surprise concerning the behavior of our staff. Most our clients are returns guest and they are comming back because of the quality of our service.

Again thank you for your comments and hope to convince you, at the next visit, the inconvenience you have known were isolated incidents.

Looking forward to welcome you shortly at Timhotel, please accept, Madam / Sir, our warmest greetings.

Sincerely yours,
Guillaume BANCHET
Directeur / Hotel Manager
Timhotel Opéra-Madeleine ***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Paris hotels

Omaha, Nebraska
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 May 2013

I stayed there last wek for four nights: excellent value, friendly staff, super breakfast and wonderful location near Gare St. Lazare- four Metro lines converge there. Rooms are small, but that's standard in Europe, at least in reasonably priced hotels. Would highly recommend.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 148frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPMParis, Gérant at Timhotel Opera Madeleine, responded to this review, 14 May 2013
Dear Sir,

Thank you very much for your very good comments.
I hope to welcome you again during your next visit to Paris,

Best regards

Guillaume BANCHET
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level 6 Contributor
310 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 12 April 2013

The entrance to the hotel is disappointing. The disappointment grew bigger, when I discovered that the elevator was out of order and the receptionist offered me a room on the sixth floor. I managed to get a room on the second floor but in a lower category than the one I had booked. While the reception area is modern and nicely decorated, the room I got (216) was exactly the opposite. Really tiny, visibly worn out and not inviting at all. It’s really difficult to move around in the room. The space between the bed and the window is barely 40 cm wide (see picture). The bathroom seemed to be recently renovated, but was also very narrow (see picture). To make things worse, the room was not made on the second day of my stay, although I left at 7:00 am and came back at 8:00 pm! The sound insulation is absolutely insufficient, but luckily enough the other clients were not extremely noisy. To mention a couple of positive things: The reception staff is very polite and helpful; I appreciated the rapidity of reimbursing the difference in the room category prices. They also offered a free breakfast to compensate for not making the room, but I didn’t have time to accept. The WiFi connection is excellent and absolutely free. And the bed linen was perfectly clean. But this is not enough to make a nice stay. Despite the closeness of the hotel to the St. Lazare railroad station, which motivated my choice, I will opt for a different hotel next time.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Konstantin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPMParis, Directeur général at Timhotel Opera Madeleine, responded to this review, 15 April 2013
Dear Sir,

I want to thank you for sharing your experience and I am truly sorry it was not up to your expectations.

Unfortunately, we have indeed had some problems with the elevator.

As you mentioned, we have just completed the refurbishment of the reception hall and home of all the breakfast area. Regarding the room 216, it is one of the few remaining older rooms and will be renovated in the coming months.

Indeed, we have different categories and the more spacious are the Superior ones. Unfortunatly, you did not enjoy it because of the elevator.

I present to you our most sincere apologies again and hope to welcome you again in our hotel.

Best regards
Guillaume BANCHET
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto, Portugal
Level 6 Contributor
55 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 8 April 2013

Hotel well located in front of the Gare Saint-Lazare. The lobby was under renovation during my stay. The rooms in my opinion would be more attractive with a modernization, including the bathrooms. However the bed is comfortable. The breakfast is good, varied.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Epifânio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPMParis, Directeur général at Timhotel Opera Madeleine, responded to this review, 11 April 2013
Dear Sir,

Thank you for sharing your experience at Timhotel Opera Madeleine.

I'm glad you enjoyed the hotel because we put all our energy to make our guests' stay as pleasant as possible.

Please accept my most sincere apologies for the renovation of the lobby and breakfast room. Everything is finished now and of course I would be happy to welcome you again so you can see the result.

Best regards,
Guillaume BANCHET
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Paris hotels
Le Grand Hotel de Normandie
#862 of 1,800 in Paris
418 reviews
Opera / Bourse
Londres et New York Hotel
Londres et New York Hotel
#936 of 1,800 in Paris
340 reviews
Show Prices
Show Prices
Show Prices
Hotel Charing Cross
#1,395 of 1,800 in Paris
138 reviews
L'Ouest Hotel
#702 of 1,800 in Paris
265 reviews
Austin's Saint Lazare Hotel
#940 of 1,800 in Paris
239 reviews
Show Prices
Show Prices
Show Prices

Been to Timhotel Opera Madeleine? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Timhotel Opera Madeleine

Property: Timhotel Opera Madeleine
Address: 113 rue Saint Lazare, 75008 Paris, France
Region: France > Ile-de-France > Paris
Amenities:
Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
Ranked #1,066 of 1,800 Hotels in Paris
Price Range (Based on Average Rates): £
Hotel Class:3 star — Timhotel Opera Madeleine 3*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travel Republic (UK), Ctrip TA, Fastbooking, Expedia, Hotels.com, Ebookers, HotelQuickly, getaroom.com, Cancelon and Evoline ltd so you can book your Timhotel Opera Madeleine reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Timhotel Opera Madeleine Paris
Timhotel Opera Madeleine Hotel Paris

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing