I booking in this hotel after carefully reviewing the comments here on trip advisor, made a reservation for 4 nights for a room Aug 2013, I arrived late at the hotel at 23:00 for a 8hrs long flight from dubai on the 22nd Aug as per the booking. on arrival I was greeted by a very rude member of staff at the reception. He confirmed my booking and took my credit card and charged it for 145 Euros (as per my booking details and confirmation).
After he charged my card, he says that the booking is incorrect and wants me to pay 40 Euros extra to hand over the room keys - he mentions that the booking is for a single person and as I was with my wife. I showed my booking confirmation copy and argued about my booking, I was told in a very rude manner either to pay and take the room or to leave the hotel.
Being very tired after the long flight and having stood in the reception of the hotel for nearly 30 mins, I paid the 40 Euro EXTRA and took the rooms keys. On going to the room I find out that room allotted to me was a single room and not a double room (I paid 40 Extra Euros in the middle of the night for a confirmed booking) and yet was given only a single room - moreover the room was really dirty and the beds seems to have been used. Called the reception again enquired about this, requested for a different room a couple of time (and for a double room), and having been denied - we were asked to leave the hotel at mid night after a really long flight. without any alternative rooms or arrangements I was left in the road with my really tired wife.
- Official Description (provided by the hotel):
- Just a step from the Champs-Elysées and the Arc de Triomphe, the Hotel Atala is a haven of peace and tranquility yet in the heart of the business, fashion and show district. Its sophisticated and spacious rooms, its colored garden combine charm and character to make your stay in Paris in a "boutique-hotel " style "unforgettable". ... more less
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- Also Known As:
- Atala Champs Elysees Hotel
- Atala Champs Elysees Paris