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“Mixed Feelings”

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Pullman Paris Montparnasse
Ranked #490 of 1,797 Hotels in Paris
Certificate of Excellence
GreenLeadersSilver level
London, England
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Mixed Feelings”
Reviewed 28 August 2013 via mobile

We stayed in this hotel for 2 nights whilst on a trip in Paris with my husband and 2 year old son. Positives- We were given the most amazing suite on the 1st floor which exceeded our expectations. It was beautiful and so spacious and although our view was not great it made up for this.
Location- Excellent location, close to metro, lots of restaurants and little streets to walk by , 6 mins by metro to Eiffel Tower and only 25 mins by taxi ( I you have a lot of luggage) to eurostar
Breakfast- AMAZING- excellent quality good food and choice for breakfast and nice friendly atmosphere.
Negatives
- No pool :0( this was a bit disappointing as I really would have expected a hotel of this size to have a pool. It rained one day and it would have been ideal to take my little one swimming
- cleanliness, the hotel is immaculate but I do have to share my disappointment at how our room was serviced. They made the beds and replaced the towels but that was it. The wine glass I had from the bar was still there, the mini bar was not re stocked and cans left on the table not cleared
- Room Service... Very very disappointed. The hotel is very interactive so everything is on the TV , including the room service menu which states 24 hours. It was quite late and we wanted some room service only to be told most of the items were not available, then they wanted a credit card for the booking, then the wrong food came and generally a poor experience at something so simple. Can I suggest u go back to a good old fashion book for people to read.

Overall though this is a lovely hotel and I would stay here again...especially with a pool!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nattie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
London, United Kingdom
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 August 2013 via mobile

Pullman Paris Montparnasse did not meet my expectations, which is a shame considering the impression it gave me, a sleek modern hotel with great rooms and great service. Firstly, our room was given 20 minutes late but to make matters worse, we were given the wrong room! They gave us the key to a room where some people were already staying in which led to a very awkward moment. The staff were very polite and admitted their error straight away and we had a room 15 minutes later, and given some free drinks vouchers to use during our stay. Their service was one of their few strengths, they were always polite and willing to help. The room was in a decnt condition although the bath wasn't in the best condition the beds were comfortable and there was a decent amount of space. The housekeeping service wasn't that great, it seemed more of a quick tidying the beds and making everything look clean rather than actually cleaning it but it did not cause any huge problems. There is 200 MB of free WiFi per day per device which is great and it is close by to many restaurants and supermarkets.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dharma123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick A, Directeur général at Pullman Paris Montparnasse, responded to this review, 6 September 2013
Dear Dharma123,
Thank you for sharing the time to complete your comments on Tripadvisor. It helps us enormously to maintain our standards. We do apologize for not having met your expectations concerning our housekeeping service. Be assured that your remarks will be discussed with the management concerned.
Once again thank you for your feedback and we hope to see you back with us soon.
With best regards
Patrick Arnoult
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Skillman, New Jersey
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 August 2013

Was my first time in this hotel. Location is great, close to Montparnasse train station and rue de Rennes. Check-in was efficient and quick. Our room was ready even if we arrived at noon, and was nicely set up, perfectly clean, with an awesome mattress and pillows. The view was stunning on the whole Paris. Breakfast was excellent... Check-out in seconds, and 1 minute walk to the Air France coach to Paris CDG airport.... The perfect stay!!!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julo49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick A, Directeur général at Pullman Paris Montparnasse, responded to this review, 6 September 2013
Dear Julo 49,
It was a pleasure to read your comment left after your last stay in our property. Thank you very much for this very positive feedback. Be assured we have forwarded it to our teams who will be thrilled to read they contributed to a positive guest experience.
Hoping to welcoming you soon to the Pullman Paris Montparnasse.
With best regards
Patrick Arnoult
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
Reviewed 27 August 2013

This hotel fantastic, 5 star service, hotel beautiful, beds and pillows fab, rooms large and spotless would highly recommend, made three ladies from Glasgow extremely welcome, hotel 2 minutes from metro, lovely restaurants nearby, we did not eat in hotel as many nice eating places nearby, staff were very helpful with directions, transport, places to eat, metro directions, would highly recommend

Room Tip: We were on the 18th floor, wonderful view.
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janice552013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick A, Directeur général at Pullman Paris Montparnasse, responded to this review, 6 September 2013
Dear Janice552013,
Thank you very much for your positive review following your recent visit with us ; we were glad to read you enjoyed all our services from room to reception to bed quality and breakfast.
We are delighted to have made your stay more memorable !
Kind regards
Patrick Arnoult
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 August 2013

I chose this hotel purely on the basis that it offered Family Rooms which would accommodate our children in the same room. The kids also had free breakfast provided we had breakfast. The rooms were comfortable in size and clean. The bathroom was also clean. There was a problem with the shower - it was impossible to get the water the right temperature, no matter how much you fiddled with it. It was either scalding hot or freezing cold which made it very challenging to shower the children.
The breakfast buffet was quite good. Not all the staff speak English.
It was walking distance from the metro which was convenient. Also there is a mini-market right next door which was great for getting water, juices etc. for the kids.
The concierge, although you couldn't squeeze a smile out of him no matter how hard you tried, was very helpful.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fayoula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick A, Directeur général at Pullman Paris Montparnasse, responded to this review, 30 August 2013
Dear Fayoula,
Thank you for sharing your experience with us. We are pleased to read that you enjoyed the comfort of our hotel and particularly the room's size allocated to you. We have also taken good note of your comments concerning the water temperature of the shower which has been adressed to our maintenance team. Should you return to Paris in the near future I hope to have the opportunity to welcome you back with us.
Warm regards
Patrick Arnoult
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
switzerland & czech republic
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 24 August 2013

We chose this hotel because it is near Montparnasse and is centrally located. It is a modern building with international guests above all organized tours. Coming in you see a lot of bored staff wandering around but nobody is motivated to help you. The furniture is modern and the lobby is nice equipped, astounding is the wall to wall carpeting thinking of the dirt on Parisian streets and the dog excrements left on the pavements. Also all the corridors and the rooms are wall to wall carpeted and due to the grey colour you see the dirt and stains. I do not know what the interior designer thought about it maybe nothing. The hotel was renovated 2 years ago but all the floors are simply disgusting. The room was otherwise ok, the bath room is nice equipped and clean. As guest you can use wifi for free which is reliable and enough strong in the whole hotel. The breakfast is served on the 1st floor restaurant. Every morning you can wait for minimum a half hour to be seated. The staff is demotivated standing around and chatting, they do not see the left tables with the rests and the selection of food is for 4 star hotel a shame. Going to the clean hotel toilet you can be sure to find there chatting or phoning staff. Altogether we say a wrong managed overstaffed hotel, with a breakfast which you have really first to earn and dirty carpets. Internationally seen 3 star hotel with great potential for improvement.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank elcoco1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick A, Directeur général at Pullman Paris Montparnasse, responded to this review, 30 August 2013
Dear Elcoco1,
Thank you for taking the time to complete such a detailed review. It help us enormously to maintain our standards. We sincerely apologize if the service for the breakfast was not up to your expectations and have forwarded your comment to our management team.
Hope you will grant us a renewed opportunity to welcome you at our hotel.
With best regards
Patrick Arnoult
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 August 2013

I was rather apprehensive about our booking at this hotel after reading some of the reviews on TA, however I was pleasantly surprised and relieved once we arrived.
Yes it is a very large hotel, who cater for bus tours/air crew and large conferences, however they seem to cope ok with the volume of customers.
We had a family room with two very comfortable double beds and plenty space for what is essentially a bedroom, nothing else.The accommodation was very clean although I can recall only one time during our whole 6 day stay that I did not see a cleaners trolley in the corridor of our floor. Maybe we were on the floor that houses the trolleys or something,
We had a couple of minor niggles regarding our stay/room but the staff at reception always resolved these promptly and to our satisfaction.
Yes the breakfast is very standard/mass produced/not great quality but for us with a child, it was convenient and our son loved the freedom of going up and down, serving himself!
The location is very good, served well by public transport and we also felt very safe in and around the local area.
Would probably stay here again, should I find myself whisked off to Paris soon!!

Room Tip: Avoid the floor below the gym, we were woken each morning by someone on the running machine and anot...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mozza72Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick A, Directeur général at Pullman Paris Montparnasse, responded to this review, 30 August 2013
Dear Mozza72Glasgow,
Thank you for taking the time to complete such a great review on the Pullman Paris Montparnasse.
We are so happy that you thoroughly enjoyed your stay with us from the room's size allocated to you to the variety and quality of the breakfast.
Thank you again for recommending our hotel's location.
Would be a pleasure to welcome you back to the Pullman Paris Montparnasse.
Warm regards,
Patrick Arnoult
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Paris Montparnasse

Property: Pullman Paris Montparnasse
Address: 19 Rue du Commandant Rene Mouchotte, 75014 Paris, France (Formerly Le Meridien)
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Green Hotel in Paris
#229 Business Hotel in Paris
#255 Family Hotel in Paris
#289 Luxury Hotel in Paris
#551 Romantic Hotel in Paris
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pullman Paris Montparnasse 4*
Number of rooms: 957
Reservation Options:
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Also Known As:
Pullman Paris Montparnasse Hotel Paris
Le Meridien Hotel Paris
Le Meridien Montparnasse
Le Meridien Paris
Paris Le Meridien
Meridien Montparnasse

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