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“BAD CUSTOMER SERVICE!”

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Pavillon Opera Bourse
Ranked #615 of 1,805 Hotels in Paris
A TripAdvisor Member
England
114
Reviewed 13 November 2003

We were assured by a female checkin staff on Friday that breakfast was included, but when it came time to checkout on Sunday, we were told that we are liable to pay 56 euros for breakfast!!! Had we known we would never have eaten such an ordinary breakfast but gone down to the local patisserie for a scrumptious and cheaper breakfast... We demanded to speak to the manager but the person at reception (by this time it was a different person, this time a male) screamed at us saying that the manager was not contactable on Sunday (and nor was the female staff member that we had previously dealt with) and insisted that if we did not pay he would call the police. Not letting this idle threat scare us we insisted that he call the police so we could speak to them about the deplorable way he was treating us. He proceeded to speak to a person on the phone in French and then gave us the handset. We attempted to explain our plight in broken French. Who knows who we were speaking to?!? We had enough of the bullying and walked out in tears. So much for our romantic weekend getaway to Paris... He humiliated us in front of other guests. Moral of the story is - get all promises in writing at this establishment as they do not play by the rules. We are not sure how many gullible people fall for this trick but it seems like this hotel's way of making a quick buck.

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Stayed: January 2018, travelled with family
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Stayed: January 2018, travelled with family
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Stayed: January 2018, travelled with family
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Ameur Z, Gérant at Pavillon Opera Bourse, responded to this reviewResponded 4 days ago

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Reviewed 1 week ago
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Stayed: January 2018, travelled as a couple
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Thank chat2018
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Ameur Z, Gérant at Pavillon Opera Bourse, responded to this reviewResponded 1 week ago
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Reviewed 1 week ago via mobile
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Stayed: January 2018, travelled with family
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Ameur Z, Gérant at Pavillon Opera Bourse, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
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Stayed: December 2017, travelled as a couple
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Ameur Z, Gérant at Pavillon Opera Bourse, responded to this reviewResponded 1 week ago
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Additional Information about Pavillon Opera Bourse

Address: 15 rue Geoffroy Marie, 75009 Paris, France
Region: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #615 of 1,805 Hotels in Paris
Price Range: £67 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pavillon Opera Bourse 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Pavillon Opera Bourse Paris
Pavillon Opera Bourse Hotel Paris

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