We spend a week in the hotel, group of 22 students. The rooms were fine, but service was not so good.
No safes in the room (although it should be), ones who had a safe in the room, didn't work. Staff knew it didn't work and didn't offer any solution. When I talked about it with the front desk, I didn’t get any solution and as a bonus I got yelled by the receptionist that he is only working there so what can he do, if I want him to cut his hand off and that I'm making him upset. I respond to him and explained him that he is the one who making me upset and asked my money back so I can go to a different hotel. His response: go to the police. I have no idea what's the connection.
A different receptionist was much nicer but still didn’t do much to help us. As a result we needed to carry all of my money and passport with me. My friend's handbag got stolen from the lobby of the hotel, so we asked to see the footage from the security cameras, maybe catch the thief, surprise surprise the cameras are not real! Taking with the manager he told us no responsibility and ignores the fact that there is no safe, and no security cameras.
There were more small problems, like the Wi-Fi not working all the time, water leaking from the shower to the floor, phones that don't work in all the rooms and more...
The only 2 good things were breakfast and location.
To sum: there is enough hotels in Paris, choose another one.
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- Also Known As:
- Elysee Montparnasse Hotel
- Elysee Montparnasse Paris