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“One charge was a rip off !”

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Splendid Etoile Hotel
Ranked #92 of 1,801 Hotels in Paris
Certificate of Excellence
Palm Beach, Florida
1 review
“One charge was a rip off !”
Reviewed 5 December 2013

I was charged 79.50 euros for one local tel call to Air France to confirm my departure ticket on 11/28
Concierge gave me AF hot line 4 numbers to call from my room. My call did not exceed 5 mn !
That's what I call a rip off !!!!
I travel all around the world never paid that much for a local call ! I am disputing it .

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ambzh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRONTENACParis, Directeur général at Splendid Etoile Hotel, responded to this review, 10 December 2013
Dear Madam,

We thank you for taking the time to post your opinion about your stay in our Hotel.
After checking your telephone listing, we inform you that two calls were for Air France, one of 32 minutes and another 26 minutes. The number to reach Air France is overtaxed and the amount of the calls corresponds to the time you stayed in contact with Air France.
We also inform you that our Concierge is available to make calls with Air France or other companies.
Looking forward to welcome you back in a near future.

Kind regards,
Mr Thomas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (182)
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English first
Ipswich, United Kingdom
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 November 2013

We stayed over the Paris marathon weekend. It's handy for the metro so easy for sight seeing and to get to the start of the race. Best of all it's very close to the finish so easy to pop back afterwards. And very friendly, helpful staff.

  • Stayed April 2013
    • Value
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    • Rooms
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    • Service
Helpful?
Thank CM B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRONTENACParis, Directeur général at Splendid Etoile Hotel, responded to this review, 26 November 2013
Dear guest,

Thank you kindly for your most generous comments posted on TripAdvisor.

We are genuinely touched that you found the staff to be thoughtful and showing a real sense of hospitality. That is the biggest compliment anyone could ever pay us.

Everyone at Hotel Splendid Etoile is honored that you would take the time to share your thoughts, and we look forward to a return visit soon for the next Marathon of Paris.

Kind regards,

Mr Thomas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level 5 Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 November 2013

what a great location and very helpful friendly staff,,,,,,,,,,,,,,,,,,,, breakfast buffet was wonderful , 3 min walk to the main drag Champs-Élysées,,, we had a nice stay even tho our travel agency messed up with the kind of room we picked and we were going to change but thank god we didn't.
special thanks to Mr.yasser and Mr. farooq for their help ,,,,,,,,,,,,

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kakaka65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRONTENACParis, Directeur général at Splendid Etoile Hotel, responded to this review, 26 November 2013
Dear Guest,

Thank you very much for your encouraging feedback.
Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to welcoming you again shortly.

Mr Thomas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 November 2013

We recently spent 5 nights here. It was the first time we had been away for a few years and we were really looking forward to our trip. It exceeded our expectations. We booked hotel and travel through Eurostar and all went v smoothly. Following recommendations from others on this site I emailed staff at the hotel and requested a corner room on a higher floor with good views. They contacted me to assure me we would have a very nice room and we were not disappointed. I can recommend room 407 - great view of Arc de Triomphe (even from the bath!) and also of cafes across avenue. Staff at the hotel were very polite and obliging, only chuckling occasionally at my attempts to say 407 in French. We ate in le Pre Carre restaurant once in the evening and whilst it was not cheap (where is, in Paris?) our meal was fantastic. A simple thing, but my crème brulee was so good I may well never eat another. Seriously. Perfectly placed location for sightseeing, Metro, taxis, cafes and patisseries. Especially liked Ave Carnot - felt more real for being slightly less flash. Try the patisserie opposite the wine bar. I don't know if we'll ever be able to, but if I were returning to Paris we would happily go back to the Splendid Etoile! GREAT.

Room Tip: We had 407, Privilege Double on a corner with view of Arc de Triomphe - Great views
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2013

the staff was super friendly and helpful. the metro was literally right outside the door. a cab stand was just outside the door. the room was large by paris standards and a very comfortable bed. very clean. a zillion restaurants within walking distance. right across from the arc d'triomphe.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank Carole O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darlington, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 November 2013

We spent three wonderful nights at this hotel, and would return again without hesitation. The view from the window of the Arc De Triomphe and Eiffel Tower was spectacular day or night, and the central location was ideal for seeing the sights of this beautiful city. Our suite was very clean and spacious, and the continental style breakfast catered for a variety of tastes. The staff were helpful and friendly. Overall, I can't recommend this hotel enough if you want to visit Paris.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Helen_4791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
1 review
Reviewed 8 November 2013

The man at the front desk enjoys being extremely passive aggressive. But other than that the rest of the staff is nice. And the rooms are clean. OUTSTANDING LOCATION (next to the metro, right down the block from the ARCH) FYI even courtyard views can see the arch. Also around the best bakery and some restaurants. Couldn't have asked for a better location.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aggie617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Etoile Hotel

Property: Splendid Etoile Hotel
Address: 1 avenue Carnot, 75017 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#75 Luxury Hotel in Paris
#85 Romantic Hotel in Paris
#92 Family Hotel in Paris
#124 Business Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Splendid Etoile Hotel 4*
Number of rooms: 57
Official Description (provided by the hotel):
Ideally located facing the Arc de Triomphe, two steps from the Champs Elysées and close to the business district of La Défense, the Hotel Splendid Etoile, welcomes you in a setting combining luxury, charm and tradition.Welcome to the hotel:The Hotel Splendid Etoile, 57 rooms and suites, will charm you thanks to its cordial setting and refined atmosphere.This mansion dating back from 1880, was built in the purest Haussmann style and opens largely on the Place de l’Etoile. ... more   less 
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Also Known As:
Hotel Splendid Etoile
Splendid Etoile Paris

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