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“Nice location, small room, average service” 3 of 5 bubbles
Review of BEST WESTERN Plus Elysee Secret

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BEST WESTERN Plus Elysee Secret
Ranked #1,185 of 1,794 Hotels in Paris
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice location, small room, average service”
3 of 5 bubbles Reviewed 22 February 2014

Hotel location is perfect for those who wants to shop. Room size is small but should not be a problem if you travel alone and hardly stay in hotel room during your visit. Room amenities are limited to basic stuff. Had bad experience where I ran out of bath gel in my room and asked for replenishment. Interestingly, the hotel staff told me that they did not have any and had run out of it!

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank LindaKelate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florian W, Gérant at BEST WESTERN Plus Elysee Secret, responded to this review, 3 March 2014
Firstly we want to thank you for your comment, as this will help us improve.

we apologies for our lack of shower gel but know that it was beyond our control, in fact our provider did not comply with the expected delivery date.

We regret that it has infringed your stay, now the problem is solved and we will ensure that this never happens again.

It is with pleasure that we invite you to check it when you will come back in Paris.

King regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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200 reviews from our community

Traveller rating
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    10
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Galway, Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

This hotel was everything you could want for a short trip to Paris! Location was second to none, just off the Champs Elysee and right beside the Franklin Roosevelt metro stop with a taxi rank also located just beside it, it was very easy to get around. The staff were excellent and very friendly, all we encountered spoke perfect English and were a great help in recommending places and things to do in Paris for first timers. We had read reviews prior to our visit which suggested that the rooms were too small, we did not agree, the rooms were a perfect size and the decor of the room was modern and luxurious. The large King sized bed was very comfortable and there was also a large powerful shower. The free mini bar within the room was a great addition, well stocked with beer, chocolate and various drinks. There was also a coffee maker in the room and this was also provided in the first floor lounge. We had breakfast included in our room also, a wonderful array of breads, pastries fruit, yogurt and eggs which you can have in the small breakfast room or get delivered to the room as you please. The hotel itself is probably the smallest hotel I have ever been in, but this all added to the experience as you can tell how the hotel staff use this to their advantage to provide a wonderful experience for guests. Overall we had a wonderful experience at the Elysee secret restaurant and could not think of a more perfect hotel for a first trip to Paris, perfect rooms, service and location.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Shaz9121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florian W, Gérant at BEST WESTERN Plus Elysee Secret, responded to this review, 17 January 2014
Dear guests,

First of all we thank you for taking the time to share your experience on TRIPADVISOR.

And thank you for this very nice comment.

As always, our greatest pride is the satisfaction of our guests.

Hope to see you soon! :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Godalming, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 11 December 2013 via mobile

A very convenient location, rooms appear recently refurbished to a good standard, very clean, and good bars and eateries close by. The bed was remarkably comfortable. Downsides were a small bedroom and quaint breakfast room. Gratis minibar and little lounge with cold drinks and a coffee machine were most welcome and in my experience something new for a Parisian hotel. Staff jovial and helpful. Good value for money given its location, I will certainly be staying there again in the future.

Stayed December 2013, travelled on business
Helpful?
Thank Smokingcigars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florian W, Gérant at BEST WESTERN Plus Elysee Secret, responded to this review, 13 December 2013
Firstly thank you for taking the time to share your opinion on TripAdvisor .

We are delighted you enjoyed your stay in our hotel and you have enjoyed the hotel .

In fact, our hotel was completely renovated by the Axel Schoenert and its associated architecture firm .

The size of our rooms is a point that often reminded but unfortunately we are located in the center of Paris ..

However, don't hesitate to ask to visit our rooms BOUDOIR or Trianon , which are more spacious for your next stay.

Finally, we are delighted to learn you have been seduced by our service. Know that our concern is always the satisfaction and well -being of our guests and we will be sure to share your comments with our entire staff.

We hope to see you soon in our hotel.

Sincerely,

The whole staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 24 October 2013

I and my wife stayed here in the second week of September,It has an ideal location near Champs
Elysees. Everything is indeed very very small here.The reception,the lift,the room, the dining room,the
lobby cannot be more smaller.Yet it has all the facilities and well maintained .The only person at the reception was always helpful.The hotel is not meant for family with children, bulky people and people with heavy luggage. It is ideal for short stay and for people who are out for full day.

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank kediag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florian W, Gérant at BEST WESTERN Plus Elysee Secret, responded to this review, 12 December 2013
Sir,

Thank you for taking the time to write a comment on our hotel.

We are delighted that you enjoyed the development of our spaces and more that the service at the reception have you satisfied.

So we hope to see you next time at the Elysee Secret.

Sincerely,

The whole team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 14 October 2013

Very bad sttaf and service they didn't give us baby cot while we order it a week before arrivel but she told us there isn't baby cot you can let your baby sleep in the flowr !!
Very small room and lift and not suitable for family with children

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 413Badar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur M, Directeur général at BEST WESTERN Plus Elysee Secret, responded to this review, 18 October 2013
Dear Sir or Madam,

I would like to sincerely apologize for not having been able to offer you the quality of service that you would have expected from us.

I am very surprised to read that one of our team members could have offered you such a solution as having a baby sleep on the floor. I am sure that this was a terrible misundersting as it is really not in our habits to treat our guests in this way.

We are used to welcoming familys with babys and are equipped with baby cots. I would be very happy that you contcat me directly so that we can discuss this issue.

We look forward to welcoming you back to the Best Western Premier Elysée Secret with your child for a truly different experience.

Kind regards,

Arthur Mérer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 27 September 2013 via mobile

We stayed one night here and enjoyed super service from Roland on the front desk! We were let down on another hotel and managed to book this hotel at about 10pm!! Roland was extremely helpful and definitely made the whole process easier!

As you would expect from Paris the room was very small, for a posh hotel it was slightly run down with a bed side table missing but overall it was a lovely room with an amazing shower!!

The added bonus of inclusive mini bar / soft bar was very welcome!

All in all we really enjoyed the hotel and would love to stay again!

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lucy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur M, Directeur général at BEST WESTERN Plus Elysee Secret, responded to this review, 28 September 2013
Dear Madam,

We are happy to see that you enjoyed your time with us in Paris. We will definitely congratulate Rolland for the quality of his service.
We did send out a few of our bedside tables for renovation and we hope that this did not cause you too much inconvenience. We try and constantly keep our hotel and equipment clean and functional so that our guests can enjoy our central location as well as our cosy and intimate hideaway.
We look forward to welcoming you back very soon.

Best regards,

Arthur Mérer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 23 September 2013

We have stayed at this hotel for 5 days and wandered around Paris. The hotel is great, actually maybe the best I have stayed in Europe. Much better than many 5 start hotel chains in Europe. Friendly staff, really tasteful decoration, fantastic breakfast served to your room at the time you choose and perfect location. 30 seconds to champs elysees on foot. We have really enjoyed our stay and took many photos in the room :)

Also free nespresso machine in the room, free tea and all. Wi-fi was fast and free.

Room Tip: all rooms looked great to me
See more room tips
  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sema S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur M, Directeur général at BEST WESTERN Plus Elysee Secret, responded to this review, 28 September 2013
Dear Sir or Madam,

It is with great pride that we read your description of your stay at the Best Western Premier Elysée Secret. We work hard to give our guests the best possible service and it is very rewarding to see your satisfaction.
We look forward to welcome you back very soon.

Best regards,

Arthur Mérer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Plus Elysee Secret

Property: BEST WESTERN Plus Elysee Secret
Address: 5 rue de Ponthieu, 75008 Paris, France (Formerly Best Western Premier Elysee Secret)
Region: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #1,185 of 1,794 Hotels in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BEST WESTERN Plus Elysee Secret 4*
Number of rooms: 26
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