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“Don't stay in room 1!”

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Best Western Hotel Marais Bastille
Ranked #233 of 1,800 Hotels in Paris
Certificate of Excellence
Sandbach, United Kingdom
Level 5 Contributor
71 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Don't stay in room 1!”
Reviewed 10 June 2014

I booked two nights at the hotel based on reviews here saying the service was good and that it was a quiet, clean hotel. I was working close to the Bastille so the location was perfect. I was given room 1 on the ground floor, which is a room equipped for disabled access and is directly next to the small public lounge and next door to the public toilets. I was kept awake until 2am by a rowdy group of Australian tourists who were laughing and talking directly outside my room. At one point, someone actually came into my room - by mistake thinking it was the door to the toilets - and when I told the front desk the next morning, the reply was that I should have banged the door hard on entering the room as it didn't always shut properly. I said I didn't feel safe and certainly didn't want another disturbed night, but was greeted by a shrug and told the hotel was full and there was no alternative.
The manager on duty when I returned from work that evening apologised for the disruption, but made no effort to either move me to another room or compensate me for the awful experience. suffice to say this was my first and last stay at this hotel.

Room Tip: Don't choose room 1!
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Janet E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe D, Directeur général at Best Western Hotel Marais Bastille, responded to this review, 3 July 2014
Dear Janemer,

Many thanks for taking time to write this review regarding your recent stay.

We are sorry that your stay was not as satisfying as expected.
Anyway, we hope to have the pleasure to welcome you again for a better experience.

Warm Regard,
Philippe Dolbeau
General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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662 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
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English first
Amsterdam, The Netherlands
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2014

The hotel is clean and in a decent enough location but the rooms are way too small. The metro station is pretty close by which provides accessibility to major locations in Paris but not without a change over. Staff is cordial. Do not avail of the breakfast though since the assortment is quiet small for the price. Just walk outside and many cafes close by offer wholesome breakfast for same or even lesser cost.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonal03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe D, Directeur général at Best Western Hotel Marais Bastille, responded to this review, 26 June 2014
Dear Sonal,

Thank you for taking the time to write your feedback following your stay in The Marais Bastille Hotel.
Every comment received helps us to improve our service.

Hope to have the pleasure to welcome you again.

Kind regards,
Philippe Dolbeau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

This is a gem of a hotel in a great location. The staff were excellent, showing attitude, skills and professionalism that belies the hotel's 3-star rating. Whether it was helping with directions, printing out museum tickets or accommodating our requests, they were outstanding. While the rooms are small and ours didn't have a view, that isn't unusual in Paris. We have stayed 5-star and they aren't much bigger! The facilities were clean and well looked after, wifi was included and it provided a good base for exploring at a very reasonable price. Excellent location located a couple of minutes walk from the Metro, an excellent market outside the hotel two days a week and easy access to the vibrant and fun Bastille and Marais areas.

Room Tip: Rooms facing the courtyard might not have a view, but they are quieter.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe D, Directeur général at Best Western Hotel Marais Bastille, responded to this review, 26 June 2014
Dear Robert,

Thank you so much for this wonderful feedback. I will share your nice words this all the staff.

It's very nice to read that you have enjoyed your stay in Paris and in the Marais Bastille.

Warm regards,
Philippe Dolbeau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

We really enjoyed our stay at this hotel - we reserved 3 rooms for 3 couples. The rooms were clean, the staff very helpful and the location was central to everything. A few things to note: There is free wifi, there is a lift/elevator, the front desk was super helpful and speaks English very well, and continental breakfast is offered for additional price.

Room Tip: Room 22 has 2 balconies and overlooks Blvd Richard Lenoir
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vforvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe D, Directeur général at Best Western Hotel Marais Bastille, responded to this review, 16 June 2014
Dear VForman,

Many thanks for your very nice review and for taking time to write it.

We hope to have the pleasure to welcome your little group again.

Warm Regards,
Philippe Dolbeau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bunbury, Australia
Level 5 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 May 2014

This was a fantastic boutique hotel. It was a last minute find and well worth it. The staff were great, the room just right and the bathroom, though a little small, though normal for Paris was just fine. Nice and clean and safe. Breakfast isn't included but not too costly if you wanted to eat in.

Marais, close by was a great little find with the shops and cafes and restaurants around, and it is really only a skip on the Metro away from everything and walking into the city was easy enough if you like to walk.

My only problem was the Metro near by where there is only steps down and up to it, ok if you travel light but since it was my daughter and I in France and the UK for 3 weeks we had to lug our suitcases and cabin bags up the steps. I did find that the French men were very helpful with assistance without being asked. But none of this is the hotels fault, just thought that I would let you know if you were travelling there by the Metro.

But I thought that it was a great find.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank geblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe D, Directeur général at Best Western Hotel Marais Bastille, responded to this review, 16 June 2014
Dear Geblues,

Many thanks for your very nice review and for your large description.

We hope to have the pleasure to welcome you soon again.

Warm Regards,
Philippe Dolbeau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 May 2014

So in summary, the room was small, the view was shocking, the price was on the higher end. That said, the room was clean and the staff were friendly. Would I go here next time - nah!

Breakfast - not included in the price and cost 13 euros (which for Paris is pretty reasonable), although that said there are some nice Bakeries on Rue de Rivoli where you can pick up a pastry and a cup of coffee for 5 euros!

The rooms - pokey with a view of a wall but they were clean and kept clean on a daily basis. The room had a small safe and had a hair dryer and some tea making facilities. Was it worth over 100 pounds a night - nope!

The staff - friendly and on hand 24/7

Convenience - not as city centre as some of the other Best Western Hotels but pretty reasonable to get too. Near Bastille Metro station (about 200m walk) and easy access to the city centre. It is a metro ride to the tower and arc de triumph but if it is a nice day it is a beautiful walk along the river.

All in all, it probably is not worth the money paid and you could get a better deal elsewhere.

Room Tip: Ask for a balcony room!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leighbissett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe D, Directeur général at Best Western Hotel Marais Bastille, responded to this review, 28 May 2014
Dear Leighbissett,

Many thanks for taking time to write this review regarding your recent stay.
We are sorry that your stay was not as satisfying as expected.
Anyway, we hope to have the pleasure to welcome you again for a better experience.

Warm Regard,
Philippe Dolbeau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 May 2014 via mobile

great hotel in a great location. This hotel ticks all the boxes, clean and comfortable, all the amenities and really helpful staff. The hotel is a great spot. 5 minutes by foot to Marais and right in the heart of Bastillle. Bastille is a bit of a hidden secret, not to be missed. This hotel was exactly as our party of 6 could have hoped for.

Stayed May 2014
Helpful?
Thank Shaun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe D, Directeur général at Best Western Hotel Marais Bastille, responded to this review, 28 May 2014
Dear Shaun,

Many thanks for your amazing review of Hotel Marais Bastille.

We are happy that you have enjoyed your stay in Paris.

Hope to welcome you soon again.

Warml Regards,
Philippe Dolbeau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Marais Bastille

Property: Best Western Hotel Marais Bastille
Address: 36 boulevard Richard Lenoir | 11th Arr., 75011 Paris, France
Region: France > Ile-de-France > Paris > Bastille / Oberkampf , République
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#287 Romantic Hotel in Paris
#391 Business Hotel in Paris
#435 Family Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Hotel Marais Bastille 3*
Number of rooms: 37
Official Description (provided by the hotel):
Ideally situated between the place of the Bastille and the Marais, Hotel Marais Bastille welcomes you in the peaceful peace of a warm house, in the sober and refined decoration. Its tonic colors, furniture Arty and chic give to this attractive den a determinedly contemporary tone. Just a step from the famous place de la Bastille, its Opera and at only a few minutes of Le Marais quarter and the Place des Vosges. ... more   less 
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Also Known As:
Best Western Hotel Paris
Best Western Paris
Paris Best Western

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