My husband and I had the opportunity to spend 3 nights at this W (Wonderful, WOW) hotel in Paris to celebrate a milestone birthday. What an incredible, warm and welcoming staff!!! I've never had a hotel experience like this in the "City of Lights" and I have traveled here well over a dozen times. It was truly the best hotel experience I have had in Paris (and I've stayed at a variety of 5-star hotels).
I was welcomed by Tomas (front desk) & Cecile (the special W Insider) who were very eager to help me with whatever they could do to make my stay delightful. I met Olivier, the General Manager of the hotel on the way to my room, accompanied by Cecile. It was obvious where the leadership in this hotel comes from. Olivier is incredible - he promptly gave me his card & suggested I call him on his cell phone with anything I needed, whenever. (WOW)! He came to my table at the hotel restaurant & offered to help my husband with his arrival the following morning (I came in a day early for work). He truly went out of his way to insure we had a wonderful stay.
Our room was clean, quiet and large by Parisien standards. The linens were so comfortable and the decor is hip and fun. The W "smell" is fresh and clean - can't wait to buy their candles when I return to the US. The location of the hotel is convenient to shopping, the metro & wonderful restaurants (Arola at the hotel was delicious).
We had a spectacular trip to Paris & our stay at this hotel was a definite highlight. We are already making plans to return to this hotel & look forward to seeing our new friends again sometime soon. Thank you to Olivier,Tomas, Cecile, Nicholas, Elizabeth & all the hotel staff for making our stay at the W Paris THE BEST!!!