8 night stay....booked here because we are Starwood Gold so thought would get treated well. Had a pre-paid "spectacular" room with the view of the Opera (spectacular building....recommend a tour (9 euros per person) if you have time). Arrived at the hotel at around 11 am (overnight from jfk...cost 65 euros to hotel from airport). Room was unavailable but there was a suite available immediately for 150 per night more.... classic upsell. Wife can't sleep on the planes so took the bait and bought the suite upgrade. (sucker ;-) )
Some positives...staff were all super nice and really seem to care. The hotel is in a great location. The Opera quarter is a walk or short cab ride from all major attractions. Felt safe walking around at night. Hotel is in a renovated historic building so the interior is super modern. The bathroom amenities are bliss products. Bed is very comfortable.
Some negatives... (1) plan/book your excursions in advance, not much help from the conceirge. Plan restaurants or day trips out of Paris like Reims, Versailles etc before you leave as they get filled up. (2) ask for a high floor and away from the bar. I was on the first floor and the techno-music bass pulsated throughout the room and irritated the heck out of us. (3) don't expect any special treatment for being a SPG Gold member...you will get offered free Internet (not breakfast like Marriott Gold) (4) Gym is pretty basic.
The most irritating and unpleasant experience for us was not being able to get a good night sleep. The A/C kept turning off during the night forcing us to get up repeatedly as it became unbearably hot under the covers. So everyday we had a 3-4 AM ritual of being forced to get up muck around with the A/C trying to cool the room. As a result we had a late start every day as we were super tired in the morning. I felt really bad for my spouse who is a finicky sleeper and has a really hard time falling asleep. Finally had the sense to complain to the front desk (who to their credit tried to fix it) but it was a little too late. This ruined our stay experience.
Except for my nightly sleeping fiasco...i would have rated the hotel a tad higher. We went during the low-season (thanksgiving week). There were crowds everywhere in Paris and Versailles. Can't imagine what high season must be like here.
- Official Description (provided by the hotel):
- Welcome to the center of fashion, nightlife, movies and the most fabulous shopping in the heart of Paris’ Opéra neighborhood. From the luxury boutiques of the Rue du Faubourg St Honoré to the world famous Grand Magasins, Le Printemps and les Galeries Lafayette, step out and explore the sights and sounds in the most extraordinary city to see and be seen. Electrify your stay in one of our 91 sparkling rooms and suites – 49 with stunning Opéra views. Each brings together classic Haussmann style and cuttingedge design, the W signature bed and features like iPod docking stations. ... more less
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