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“Worst class Customer Service !!”
Review of Hotel Peyris Opera

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Hotel Peyris Opera
Ranked #416 of 1,797 Hotels in Paris
Certificate of Excellence
London, United Kingdom
1 review
“Worst class Customer Service !!”
Reviewed 28 March 2014

Thee rooms are clean and nice if you get a large room which means paying over the odds in Paris for an average hotel but if you are unlucky as I was and pay for standard room, You get a tiny small room, no minimum health & safety requirement and if you talk to the staff about it they will respond nicely but wont even move from their desk. My bathroom door was broken and I had nails hanging from the wall - Its ideal for budget Russian community visiting Paris (which are making the majority of the clients anyway) - no for someone coming to relax for weekend or for business purposes. Area is ideal but the hotel service is not - Great thing about the area is that there are so many hotels around at the same price range that can give better stay experience.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karim n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cecilecommerciale, Responsable commercial at Hotel Peyris Opera, responded to this review, 17 April 2014
Dear Mr. Karim NADI

We thank you to mention that you appreciated the cleanness of the room and the centrallocation of the hotel.
You think that the single room that you booked was too small, but at the same time you used it as a meeting room having guests in that room.
During your conversation with our hotel manager all information were given to you concerning the fact that a single room must be occupied by one person maximum for safety and insurance reasons.
Each of our room full feels all the health & safety requirements.
We are sorry that your bathroom door was broken. As soon as you inform the reception staff the door was removed to get repaired.

Best Regards

Cécile LESEIN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2014

Having just returned from my first trip to Paris, I was not disappointed.

Hotel Peyris Opera was a lovely boutique hotel which was exactly what we wanted for our stay. The staff were friendly and helpful, the room was clean, spacious, had a great power shower, really comfortable beds and was stylishly decorated!

We had a street view which was great for people watching and although sometimes a little loud at night, it was nothing that couldn't be shut out when the window was closed.

The location was brilliant. It was an easy to find walk from the train station when we arrived and as a base it meant we could easily explore the whole city whilst still being able to get back to the hotel without the added cost of the metro or taxis if we needed to.

We would definitely recommend Hotel Peyris Opera and will be staying again on our next visit to this fab city.

Room Tip: If you like people watching ask for a street view room!
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rakkers2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cecilecommerciale, Responsable commercial at Hotel Peyris Opera, responded to this review, 14 April 2014
Dear Guest,

Thank you very much for your review

We are glad to read that you appreciated the staff, the cleanness of the room, the location of our house and the size of the room.
We hope to welcome you again very soon
Kind Regards,
Cecile LESEIN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 March 2014

Had a mini break here in February. The decor was delightful, food delicious and staff helpful (and fluent English speakers). The only down side was that the wi-fi was intermittent but I can live with that. Had a fabulous time in a fascinating city - though I needed a holiday afterwards!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 March 2014 via mobile

We stayed at the hotel for 2 nights with our toddler and we were very impressed. It is in a great location, walkable from Gard du Nord in about 20 mins or a quick bus ride away. Around the hotel are some really nice restaurants and cafés, and well located to walk to Opera or catch a bus to the Louvre. We found it pretty easy to find our way around from our base and the staff at the hotel were really helpful in telling us the best route to various places. The hotel upgraded us to a delux room which was very spacious and comfortably fitted a travel cot which they provided for us. It was bright and clean and had a lift which although small squeezed us all in. The hotel had a highchair but no baby changing facilities on the ground floor which seems consistent with most of Paris, and wasn't an issue for us as we changed our son in the room.
We would definitely return here and recommend it to others!

Stayed March 2014, travelled with family
Helpful?
Thank Lindsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014 via mobile

Good location, zone 1, very close to a large selection of restaurants. Close to metro station. About 10 min walk from gare du nord. Good continental breakfast, room very small but clean. On our arrival was equipped for 1 person only: 1 teabag, 1 pair of slippers, 1 tea cup (papercup....who drinks tea from a papercup?). Staff speak english (just about). Wifi is free of charge but unreliable: We stayed at floor 2. It was fine the first 2 nights but then we couldn' t get it to stay connected for long. Room a bit noisy at night, there was some sort of ventilation system outside, close to our room. Noise manageable with a pillow over my head. Husband had no problems. Overall a good hotel for money. We would probably stay again

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Diana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 February 2014

Hotel and staff very welcoming, excellent location, clean rooms, a very interesting old lift! Had a lovely stay and bar drinks very reasonable, lovely little old hotel, full of charm and would definately go back it was a perfect walk from the station and lovely area to walk around,

Room Tip: Ask for upgrade they are very helpful.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison1408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cecilecommerciale, Responsable commercial at Hotel Peyris Opera, responded to this review, 10 March 2014
Dear traveler,

It was a pleasure to read your review, as you wrote our house is a typical Parisian hotel.

We hope to welcome you again for your next trip to Paris.

Kind Regards,

Cécile LESEIN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakefield, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 February 2014

I specifically wanted a hotel which would be comfortable, well located but above all would still retain the charm of Paris. This hotel gave us all that. The room was large, with a very well equipped bathroom and cupboard space. Comfortable beds and very helpful and kind front desk personnel. The included breakfast was perfect to start the day. Our only complaint would be that the rooms were slightly hot, and the thermostat appeared to be centrally controlled. An open window at night solved the problem. Would definitely return and recommend to others.

Room Tip: Stay on lower floors as the elevator is only large enough for one passenger when with luggage. The...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Rose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cecilecommerciale, Responsable commercial at Hotel Peyris Opera, responded to this review, 7 March 2014
Dear Mrs Rose M,



Thank you very much for this review.
We are glad to read that you appreciated the staff, our breakfast, the cleanness of the hotel and your room.
Welcoming service is really important for us.
As you wrote our hotel is a typical Parisian hotel.
We will be happy to welcome you again for your next trip to Paris.

Kind regards,

Cécile LESEIN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Peyris Opera

Property: Hotel Peyris Opera
Address: 10 rue du Conservatoire, 75009 Paris, France
Region: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service
Hotel Style:
Ranked #416 of 1,797 Hotels in Paris
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Peyris Opera 3*
Number of rooms: 50
Official Description (provided by the hotel):
Hotel Peyris Opera is conveniently located between Opéra Garnier and the Gare du Nord and Gare de l’Est Train Stations. Free Wi-Fi is available in public areas and rooms.The Folies Bergères Music Hall is a 2 minute walk away.The Peyris Opera rooms are air-conditioned and soundproof. Each one comes with a private bathroom, telephone and plasma-screen TV with satellite channels.Guests are invited to have a drink in the hotel’s bar, which is open 24 hours a day.Hotel Peyris Opera is 0.3 miles from the Bonne Nouvelle (lines 8 and 9) and Cadet (line 7) metro stations, making it easy to explore Paris. ... more   less 
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