In summary: A soulless, badly organised excuse of a hotel where the staff are grumpy, overstretched and have an overdeveloped penchant for the characteristic gallic shrug when you expect some service. Rooms appear to have been designed by someone who spent 5 minutes at the drawing board before going off to the nearest winebar, and you should expect to have to remortgage your house to afford to eat or drink. Choose another hotel, this one is pretty awful, and the four stars it trumpets are three too many.
The slightly longer story - we booked for a couple of nights as two adults and a child, requesting and paying for a superior room on an upper floor, with a king bed and a sofa/pullout for the little one. On arrival, after the posted checkin time, we were told there were no rooms ready, and to come back "later, maybe an hour or two". Tired and exasperated, this is not what we wanted to hear, but we returned a couple of hours later to be told our room was still not ready. Expression of dissatisfaction resulted in much shrugging, and eventually we were told our room was ready. It turned out to be a pokey room on the 4th floor (in a 31 floor hotel) with two single beds. Having returned to reception to be greeted with more shrugging, we asked for the manager, who miraculously found a room on the 24th floor, complete with a king bed (which the previous receptionist had told us "don't exist in this hotel"). Great, except there was no sofa bed. More calls ensued, and eventually a chap turned up with a travel cot - great for a baby, not so much for a 6 year old who had been obviously and noisily visible up to this point. More calls, and a collapsible single bed showed up. At this point, we'd frittered away 4 hours, just to get a room that we booked and paid for. The next problem was the design of the room - the designer had chosen to hinge the door of the shower in such a way that if the bathroom door was open even a crack, you couldn't open the shower door. Great for trapping small children in the shower. And any attempt to actually have a shower resulted in almost all of the water pouring out under the shower door whose seals had seen better days.
We also attempted to use the swimming pool - the surly pool attendent told us we couldn't because "your swimming shorts are too long", which as they were of the conventional length, was utterly mystifying. This of course was after he'd told us we had to wear swimming hats (provided), and we'd donned them, showered, and were about to leap into the pool.
I could go on, but really, you get the picture. This is as much a 4 star hotel as a bedouin tent in Afghanistan. I would wholeheartedly recommend you find an alternative unless masochism is your favourite pastime.
- Official Description (provided by the hotel):
- The Hotel Novotel Paris Centre Tour Eiffel is located in the heart of Paris, opposite the Seine river and a short distance from the Eiffel Tower. It is ideal for business travel, meetings and seminars, as well as for weekends in Paris as a couple or with family. The hotel is situated in the center of Paris close to the Champs-Elysees, the Louvre and Notre-Dame. It has two restaurants, a bar, indoor pool and fitness room. Free WIFI and secure car park available. The hotel offers rooms with views of Paris and the Seine, accommodating families (2 adults and 2 children aged under 16), as well as a Japanese restaurant with a sushi bar. Swim shorts are not allowed in the pool. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, ACCOR, Ctrip TA, Booking.com, getaroom.com, Hotels.com, Evoline ltd, HotelsClick, Ebookers, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Novotel Paris Centre Tour Eiffel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Paris Tour Eiffel Hotel Paris
- Accor Paris Tour Eiffel
- Novotel Eiffel Tower Paris
- Novotel Tour Eiffel
- Paris Novotel