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“Better than expected”

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Mercure Paris La Sorbonne Saint Germain des Pres
Ranked #428 of 1,803 Hotels in Paris
Certificate of Excellence
Reviewed 30 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rudy V
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded 3 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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134 - 140 of 878 reviews

Reviewed 17 January 2014

The good: great location, quiet room with double pane windows, clean, attentive staff, good water pressure and heating. The bad: poor security , left my key card at the desk and then just asked for it by room number and no questions asked, tiny room ( even for Paris), extremely uncomfortable mattress but clean nice sheets, duvet and extra pillows and was not even recognized for being Platinum top elite level with Accorhotels/Mercure, no upgrade given and when asked got a street facing room but not upgrade to higher level even though hotel was empty

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
2  Thank KeisariRami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded 3 February 2014

Dear Guest,

We would like to thank you for taking the time to share your experience on Tripadvisor after your recent stay in our hotel.

It is true that we have a very nice location in a typical Parisian quarter with plenty of shop and restaurants nearby. Thank you for the compliments about the quality of our staff.

Regarding the size of the room we comply with all requirements for the 4 star classification.

Concerning the Platinium membership we do apologies for not recognizing you. This is absolutely not normal and it does not correspond to our service. Is it possible to contact me directly by e-mail at h2897-gm@accor.com, in order to give us some details about this matter so we can take the respective measures.

Looking forward to hear from you soon, we thank you for staying with us and we hope that you will give us a second chance. We will do our best to make of your next stay, a very nice one.

Kind regards,

Maria Pires
Manager

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Reviewed 10 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Brian F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded 14 January 2014

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Reviewed 10 January 2014

Stayed here over New Year. The location is just south of Notre Dame, with a good range of shops, sights and reasonably priced restaurants around. Room was small-ish, but with a king-size bed and a further small sofa-bed for a child. Breakfast was included in our rate ( as was an OK one-hour cruise down the Seine) and provided a great start to the day - I didn't need to eat till dinner. Not much in the way of facilities, but it doesn't pretend to offer any.

  • Stayed: December 2013, travelled with family
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Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded 14 January 2014

Dear Sir,

Happy New Year !

Thank you for your comment.

We are well located in the very heart of Paris, within walking distance of Notre Dame, facing the University of La Sorbonne, in a very nice Parisian neighborhood with plenty of shops and restaurants nearby and very easy access to the main sightseeing's in Paris.

Concerning our breakfast, we are happy as well to read, that you appreciated the variety of our product.

We want to thank you again and hope to see you very soon in our hotel. Do not hesitate to contact us directly for your next reservation.

Best regards.

Maria Pires
Manager

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Reviewed 14 December 2013

A great place to be - Rooms are not large; but thats Paris - so do you want to be in the room really? And the location is super, you can walk to all major attractions - just perfect. The area is silent, you get a perfect sleep and there is a lot to do on Boulevard Saint Germain

  • Stayed: December 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ulene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded 30 December 2013

Dear Guest,

Thank you very much for your comment regarding the Mercure Paris La Sorbonne.

We are very pleased to read that you appreciated our location, it is true that we are located in a very nice Parisian neighborhood with plenty of shops and restaurants nearby and very easy access to the main sightseeing's in Paris, in a quiet street of the Latin Quarter.

We are grateful, and hope to have the chance to welcome you again in our hotel. Please don't hesitate to contact for you next booking, it will a pleasure for us to help you.

Kind regards,

Maria Pires
Manager

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Reviewed 21 November 2013

Myself an my partner stayed here for New Years and were very pleased. It is very well located and we often walked everywhere. Staff were very welcoming and friendly and happy to offer suggestions on places to eat. The rooms were clean and modern and the hotel had a modern feel. Very comfortable beds and great sleep with breakfast in the restaurant. I would stay here again.

  • Stayed: December 2012, travelled as a couple
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1  Thank deewhyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded 30 December 2013

Dear Guest,

Thank you very much for your nice comment regarding the Mercure Paris La Sorbonne.

We are delighted to read that you found our hotel very well located, we are in a typical Parisian quarter with plenty of shops and restaurants nearby and with a very easy access, with public transport, to main points of the capital.

We are very grateful to see that found our rooms clean, modern and you found our beds very comfortable

Finally, we are very happy to read that will come back to our hotel, it will be a big pleasure for us to welcome you back. Please don't hesitate to contact us directly for your next booking.

Kind regards,

Maria Pires
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

We were much impressed with the improvements to this hotel from the last time we stayed in 2005. The location is excellent so thought we would give it another chance and we were very glad we did. The service was very good, and so was the breakfast. Our room was not luxurious be any means but certainly adequate. A constantly dripping tap in the bathroom was about the only real annoyance. Our room this time faced the Sorbonne and was definitely a better position than our previous stay.

Room Tip: Room facing the Sorbonne
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  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
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Thank Lynda453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded 30 December 2013

Dear Madam,

We thank you so much for your precious review posted on this site, after your stay at our hotel, the Mercure Paris La Sorbonne.

First of all we would like to thank you for your loyalty, it is real pleasure for us to know that you come to our hotel for a second stay and found enhancements in it.

We are delighted to read that the service and the breakfast were very good for you, like the view on La Sorbonne University.

We are also very pleased to read that you appreciate our neighbouhood, it is true that we have many parisian traditionnal shops, restaurants nearby. We have as well, a very good access to the main sightseeing's in Paris with the public transport.

Make sure that we fixed the tap. You should have informed us durng you stay it whould have been fixed immediately.

We would like to thank you once again for your loyalty and we will be happy to welcome you back again on your next stay.

Please don't hesitate to contact us directly for your next booking.

Maria Pires
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris La Sorbonne Saint Germain des Pres

Address: 14 rue de la Sorbonne, 75005 Paris, France
Region: France > Ile-de-France > Paris > Quartier Latin
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#270 Luxury Hotel in Paris
#368 Business Hotel in Paris
#420 Romantic Hotel in Paris
Price Range: £124 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Sorbonne Saint Germain des Pres 4*
Number of rooms: 47
Official Description (provided by the hotel):
You will be staying right at the heart of Paris, on the border of the 5th and 6th arrondissements, opposite the Sorbonne University, between the Latin Quarter (5) and Saint Germain des Prés (6), 5 minutes' walk from Notre Dame, the Panthéon, the Luxembourg Gardens and the Sénat. Fully renovated in an intimate, relaxing and contemporary decor, the Mercure Paris la Sorbonne hotel is ideally located whether your stay is for business or leisure. Soufflot public car park is close by. ... more   less 
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Also Known As:
Mercure Paris La Sorbonne Hotel Paris
Accor Paris La Sorbonne

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