My wife and I can't fault the location as food,shopping and transport were all within walking distance.We stayed 6 nights and thank goodness,our floor were at the 3rd floor,so the noise from the street didn't really affect us.Our room were clean enough,though for 100euro a night,a few more amenities would have been welcome.The staff were friendly enough and were helpful.However,on the 2nd night of our stay,when we came back to our room after being out the whole day,we found the painting that was on the wall had fallen to the ground and the glass frame had shattered to pieces.A quick check revealed nothing was stolen,so a robbery was ruled out immediately.We hadn't a clue what happened.So,the sensible thing to do then was to inform reception.When we told the person at reception(who was of Filipino or Vietnamese origin-the reason we're telling this is if the management ever reads this review,he/she knows who we're referring to),we were met with the most incredulous and umsympathetic response.Initially,he was reluctant to come to our room and see for himself.He kept saying that he couldn't leave his station as he was the lone person there.I understand that but it takes only A MINUTE to check our room.When he finally came to our room,he kept repeating that it was impossible it could have happened.Yes..but we didn't break the painting.Then he just took the painting and left,leaving all the broken pieces of glass on the floor.Seriously??Are we supposed to step on broken glass?Incredible!I personally had to pick up the broken pieces and brought them to reception.Then I had to personally sweep the floor and scoop up the broken pieces.And all the while this staff member showed no empathy and being ever so unfriendly.For 100 euro a night,the least we can expect is for someone to pick up some pieces of broken glass!
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- Also Known As:
- Royal Bastille Paris
- Royal Bastille Hotel Paris