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“Quirky and fun with nice enough staff, but a little disappointed.”

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Hotel George - Astotel
Ranked #91 of 1,798 Hotels in Paris
Certificate of Excellence
London, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Quirky and fun with nice enough staff, but a little disappointed.”
4 of 5 bubbles Reviewed 27 August 2014

I booked the Hotel Monterosa in Paris with my 2 sisters for my mothers 70th Birthday as a surprise and a treat. Everything seemed OK with the booking, until I received an email the day before we would arrive reporting that the hotel had experienced a technical issue and that we had to be relocated to a sister hotel nearby. I was not given an actual reason for this until I asked (it turned out to be a leak). After reading the reviews of the hotel that they wanted us relocated to, I asked if we there were 2 twin rooms available in another Astotel Hotel nearby (as this had better reviews on TripAdvisor) and they agreed without hesitation. They also gave all four of us complimentary breakfast throughout our trip for this incident.

Upon arriving at the hotel, we were greeted by a single receptionist who was polite, but who seemed new as he didn't know about a couple of things when asked. We went up to our rooms which looked very modern and quirky with good design and which had all basic services in working order (safe, phone, air conditioning, hairdryer). The view from the 2 windows from both rooms up and down the road is simple, but due to the traditional look of the building opposite (french windows, etc), it set us in the right mood for experiencing this beautiful city. The rooms were a bit small, but we were given a room near the top floor, so we had a lot of light coming in.

Location is great, but I wouldn't recommend going in August. All the best restaurants which were 1 block away (which I looked up on TripAdivsor and had amazing reviews) were all closed as apparently that is when Parisians themselves go away on annual leave. But there are still some nice restaurants nearby and some fantastic boulangeries to get the freshest pastries and bread from (although these places can be quite pricey, but then that's Paris in general).

The breakfast room was very light and again, nicely designed. I'd remove the fake orchids and replace them with real but affordable flowers (I'm aware that it's only a 3 star and may need to focus funds elsewhere, but it would really make a difference to the place). Breakfast was self service and offered the following:

COLD

Freshly Squeezed Juices (Orange and Grapefruit when we were there)
Fresh fruit
Medium sized choice of pastries/cakes
Small choice of hams
Small choice of cheese
Fresh bread
Boiled eggs

HOT

Coffee
Tea (many varieties)
Omelette
Cheese/Egg Quiche (I think that's what it was)

There one morning when we went down to eat and they had run out of the omelette. Considering this is one of only 2 hot options they offer, I was slightly disappointed and would recommend that they have at least the hot food still available half an hour before breakfast finishes. On saying that, however, breakfast is served from 7am to 10am, which from personal experience is quite a late finish and gives the night owls a chance to grab some food. The catering staff were also helpful and cleaned up quickly, however at times, some tables were missing a spoon/fork/coffee cup, but not enough to notice outright.

One of the stranger experiences I had was upon returning to my room one day and only one of the beds was made properly, leaving the other one looking rushed. The coffee that I had that morning was also still on the side table and hadn't been cleaned. This slightly spoiled the sheen of the service I expect from any hotel no matter what star rating it has.

We also expected the hotel to do or offer a little something for my mum's 70th, which was promised through email yet unfortunately never happened. It's OK to not have done anything at all, but the fact that they had said that they'd look after us and didn't, makes me think that they were just looking for business.

All in all, aside from a couple of issues that may not essentially affect other peoples experiences, this hotel served it's purpose. For a 3 star hotel, it's in a great location and exceeds expectations with regards to it's design and rooms, but unfortunately, it's service was lacking slightly.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
London, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

This hotel is wonderful- we stayed in room 224 and its like a little love nest flat! You enter through the door,up a staircase, into a living room, with a tv and a mini fridge with complimentary soft drinks, there is a seperate toilet and in the bathroom there is a bath with a shower plus a wet room area with a fantastic shower. The bedroom is spacious, with another TV- all the windows open wide like doors. We could have lived there!!
The staff are really friendly and nothing is too much trouble.
There is a lounge area by the reception for tea/ coffee/ soft drinks and snacks- again all complimentary.
Its really close to St George's rain staion on route 12 (the green line) and a short walking distance to Montmartre. I strongly recomend this hotel if you are going to Paris!!

Room Tip: Room 224 was fantastic.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Florence12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_lorette_75, Directeur général at Hotel George - Astotel, responded to this review, 28 August 2014
Dear Florence,

Many thanks for your lovely comment, this is so rewarding to read that you have spent a wonderful stay with us !

Indeed our appartment 224 is a must unfortunately we have only one, but it was a pleasure to upgrade you into this "little love nest" for your stay.

Thank you so much for your recommendation and we hope to welcome you again very soon !

Best Regards,
Stéphanie Pautut,
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 August 2014 via mobile

Our trip to Paris was taken on short notice and finding a place in the high season in August was a challenge. We wanted affordable, comfortable, clean accommodations in a central location. At the Hotel George Opera we got that and more. The Hotel is lively and cheerful and attracts a very diverse and international clientele from families to young couples to older folks. The staff (shout out to Lynda) were very helpful and went above and beyond to assist us (with all kinds of requests, such as restaurant reservations) which is more than one might expect at a reasonably priced hotel. We were less than 2 blocks from the metro and on the edge of the lively Montmartre section of Paris which offered many excellent dining and sightseeing options. We were there for 7 days and would go back. A big thank you to everyone at Hotel George Opera.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Lindsay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_lorette_75, Directeur général at Hotel George - Astotel, responded to this review, 25 August 2014
Thank you for choosing us for your special occasion!
It sounds like you had a great stay and I am glad that we were able to help create some wonderful memories. Thank you for taking the time to share your experience and for all of your praises regarding staff and service, we have passed your kind words on to Lynda.
We would love to have you back, hopefully soon!

Best Regards,

Stéphanie Pautut,
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 23 August 2014 via mobile

I absolutely adored this hotel. Loved the interiors. The room size was just right, bed was cozy. I loved that they had a daily afternoon/evening "open bar" with free coffee, tea, juice, soda, nuts, chips, crackers, candies, mini cakes, fruits, and cookies...get as much as you want! The breakfast buffet was just right. The staff was friendly and helpful, and the hotel is just a 2 minute walk away from the Saint-Georgea Metro station. Perfect!

Stayed August 2014
Helpful?
Thank Liz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

Paris is a beautiful, beautiful city but on occasion the accommodation isn't too good. The Hotel George Opera however is wonderful. It is a fantastic hotel and we had a lovely time staying here for four days. The hotel is decorated in a really nice way with lots of little touches throughout which shows they pay attention to detail.
The staff were friendly, helpful and attentive - without being overly attentive. The reception staff pointed us to a couple of good restaurants and helped us with directions. The reception area is nice to chill out in for a little bit with a free drink from the fridge.

The breakfast buffet was really nice and I captured a picture of the breakfast room as well. I'd highly recommend Hotel George as it far exceeded my expectations on price, quality, service and location - minutes from Montmartre.

Room Tip: Make sure to ask for a double room when booking through comparison sites as you may end up with a tw...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RussellBowes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_lorette_75, Directeur général at Hotel George - Astotel, responded to this review, 22 August 2014
Dear Russell,

WOW this is wonderful to read that you got engaged during your stay with us !
We hope to see you again maybe for your honeymoon trip so we'll get the chance to spoil you even more !
I would be delighted to look after your booking personally, we wish to the both of you a nice end of summer.

All the best,

Stéphanie Pautut,
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
abwriter
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

Paris is a tricky place to find a suitable hotel. You're not really room-bound enough to justify a really expensive room, but a lot of the mid-price hotels are disappointing, small and shabby round the edges. After many stays in hotels of varying appeal, I've found a new favourite in George Opera.

Close enough to Gare Du Nord to make travelling in/out on the eurostar a breeze, HGO is located in a very cute, quiet enclave just south of Pigalle. It's so close to the cute Rue De Abesse and just a 2 minute walk to the Metro.

The real joy is in the style and design of the hotel. All very high-standard, modern, bright and well thought out without too try hard. Our room was super clean, bright and quiet (we were on floor five, although I heard some of the lower level rooms at the front can be a little noisy). The breakfast was simple, well organised and well stocked.

A lovely touch is the free bar in reception where Evian water is on tap, along with soft drinks, snacks and fruit. Not many hotels pay attention to details like this.

The staff were all very friendly, helpful and always present.

I wouldn't hesitate to return.

Room Tip: Choose a room on the fourth or fifth floor to avoid road noise.
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  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank abwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_lorette_75, Directeur général at Hotel George - Astotel, responded to this review, 21 August 2014
Dear Abwriter,

As such a seasoned traveler, your opinion and feedback means so much! Thank you for staying with us in and taking the time to share your experience with fellow travelers.

I am also delighted that you enjoyed our open bar and I have shared your lovely comments with the team.

Should you be planning a return to Paris, I would be delighted to look after your booking personally.

I look forward to hearing from you.

Warm regards,

Stéphanie Pautut,
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

Enjoyed our mini honeymoon at this hotel. Location is perfect for the metro (Saint Georges) just a short walk up the hill. Location is good and close to the Moulin Rouge and lovely cafés and restaurants. The staff are very lovely and speak fluent English, always had a good morning or good evening. The hotel was very clean and the breakfast is well catered. The rooms are small but that's expected in Paris and the space is well used in the rooms including a free to use safe. The mini bar in the lobby is a lovely extra touch, fizzy drinks, water, tea/coffee and snacks are great after a long day exploring the city!! Definitely recommend this hotel to friends and family, great for couples and families alike. SUPER!


  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jennief87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_lorette_75, Directeur général at Hotel George - Astotel, responded to this review, 21 August 2014
Dear Jennie,

Many thanks for your terrific comments following your recent stay at the George Opera and for choosing us for such a special event!
I am absolutely delighted to hear how highly you valued your experience and that you also enjoyed the staff and service whilst you were with us.

Your recommendation is greatly appreciated. Please do let me know if you are planning a return Paris visit (maybe for your 1st wedding anniversary!) I would welcome the chance to look after your booking myself and ensure another truly memorable stay.

Warm regards,

Stéphanie Pautut
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel George - Astotel

Property: Hotel George - Astotel
Address: 46, rue Notre Dame de Lorette | 9th Arr., 75009 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Room Service Wheelchair access
Hotel Style:
#28 Business Hotel in Paris
#58 Family Hotel in Paris
#72 Best Value Hotel in Paris
#80 Romantic Hotel in Paris
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel George - Astotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
Located in a beautiful, century-old building in the 9th district of Paris, the George Hotel is the perfect place for your stays in downtown Paris. Completely renovated last year in a decidedly Parisian style, it perfectly combines modernity and practicality. With its quiet and colorful atmosphere and its location near two metro stations, our hotel is recommended for both business travelers and holidaymakers. Upon arrival, you will be greeted by our warm and caring team , at your disposal 24 x 24. Our 46 rooms are decorated with modern furnishings, provide excellent soundproofing, comfortable beds, satellite TV and a private bathroom with bath or shower. The hotel is entirely air-conditioned and offers free Wi-Fi. A rich and varied breakfast buffet is served every morning including hot drinks, pastries, juices, cereals, eggs, etc. The hotel is ideally located between Montmartre (Moulin-Rouge / Sacred Heart) and Opera, just steps away from a Metro station with direct connection to the Champs Elysees. Find endless shopping options right around the corner with Galeries Lafayette, Printemps Haussmann, etc. The airport shuttle A/R is available for a fee and upon reservation. The trip takes about 30 minutes. There is also a convenient car park nearby. The George Opera Hotel is 140 meters from the Saint George Metro station (line 12) and 400 meters from the Pigalle (lines 2 and 12) metro station. ... more   less 
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Also Known As:
George Opera Hotel
George Opera Paris

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