The hotel is beautiful. Yet the staff we found quite rude. I bought the trip to Paris for my girlfriend to attend a cooking class in france, a dream of hers as an xmas present. To cut a long story short we missed the cooking class. We arrived in Paris at 12pm and when we arrived at the hotel the time was 2pm, which, with the one hour time difference the time seemed reasonable. The alarm was set and it turned out the time in our room was an hour fast and that we had subsequently missed our class, at my expense.
Later that afternoon I complained to the concierge, as I didn't expect this from a expensive hotel and I had wasted my money and the trip. He said he would email management. We heard nothing. The next day upon leaving, I asked the other concierge (Cedric) for an email address for me to be able to follow up my complaint. Cedric referred to me as 'the alarm clock guy' and said it was not his problem, the whole time looking down his nose at me. He stated that I should have checked the time ( however I didn't turn my phone on due to roaming charges and because I didn't want to be disturbed by the office) and that he has checked with his manager and the response was that ' we are not liable '
I should have perhaps double checked the time - but the response of the hotel was discraceful, making me look idiotic and not welcome.
Never again Keppler.
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- Also Known As:
- Keppler Hotel Paris
- Hotel Keppler Paris