The hotel charges one night's rate as a deposit on booking. This deposit is non-refundable no matter what. I was trapped by their cancellation policy and lost my deposit. Their cancellation policy is in two paragraph. The first would state that if you cancel after a certain date (the day before your arrival) you will be charged for one night's stay. I make the mistake of stopping after reading this first paragraph because I thought it is good enough. If ever I am going to cancel my booking, it will be before the date provided. I then cancelled my booking about a week ago and it was then I found out that the deposit will not be refunded because there is a second paragraph to their policy which is exactly the same as the first except for an additional three words - "on or before" the date. So when you put the two paragraphs together, it would mean that the deposit is non-refundable no matter what date you cancel. Granted I should have read the whole thing, but the way that this cancellation policy is put together is very close to being misleading. It should state the cancellation policy in one simple paragraph and directly stated that the deposit is non-refundable instead of making it sound as though you will only be charged if cancelled after a certain date while in another paragraph go one to say that you will be charged no matter what.. My booking agent contacted the hotel and the staff at the hotel told her that if I sent in an email, they will refund my deposit. I did sent in two emails since then but no response at all from the hotel. I am still hoping that they will credit me with the deposit or in the very least, change the way their cancellation policy is put together.
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- Also Known As:
- Jules Cesar Hotel