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“Horrible hotel. Never again”
Review of Hotel Magellan

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Hotel Magellan
Ranked #288 of 1,800 Hotels in Paris
Certificate of Excellence
Yerevan, Armenia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible hotel. Never again”
Reviewed 6 June 2014

Please, never stay in this hotel where there is no elevator and you had to go upstairs with your suitcase using stairs. Not so clean with old furniture, not convinient and badly furnished bathroom. Poor breakfast. All this is accompanied with horrible service. The receptionist refused to open the room door when I forgot keys in the room with explanation she is the only one working in the hotel and she can left the reception. I urged her to open the door since I had just 15 minutes after which I had to left the hotel with a group, but she didn't even move or respond. After I finally got in the room I discovered the cleaning lady took the keys to the reception, but the receptionist didn't even check it. I have travelled a lot, but this is the worst hotel I have ever seen. Please, never, never stay in such hotels so that they understand that iimpression on Paris is not only Paris, but the hotel, service and people you meet there.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lilittunyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNDEKER, Directeur général at Hotel Magellan, responded to this review, 9 June 2014
Dear Mrs Lilittynian,

We thank you to take a moment to give us your opinon about about our hotel. We are sincerely apologise that your experience was not sucessful.
Nevetheless, if you don't mind, We would like to clarify something:
Our hotel is equipped of an elevator in the principal building; you were at the "Pavillon", typical parisian house with only 9 rooms on two different floors and, you are right without elevator.
You know, it is really appreciate by our leisure guests especially the honeymoon and when you meet difficulties the reception team are completely at your service to help you with yours bags or change your allocation if you signify it on check in day.
Regarding the moment where you forgot your room key. As the receptionist explained, she was in impossibility to come with you during 15 minutes because she was alone and because she was alone and she was responsible of the security of desk and she must be there in case some other guest wants to do check in or his room key. What did you think about hotel when they are nobody to welcome you when you arrived?
In definitely, you lost 15 min because you forgot your room key in your room and the housemaid who thinking give you some help brought back the key at reception. If the receptionist did not checked if the key was on board it was she definitely trusted you.
So, that you called a poor quality of service seems to be a terrible misunderstanding.
As regards your mark about cleaning service, 1 point on 5, it a really bad mark which never we received!!! It's really important to know what that you have not agreed. The cleaning quality if our main goal and we wish absolutely want to improve us.
We are sincerely apologise for your bad experience and we hope sincerely you will help us by your answer to increase our quality of service.

My best regards

Hélène DEQUAIRE
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753 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
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vancouver
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 June 2014 via mobile

A perfect end to a wonderful trip. Elegant hotel with attention to detail and a feeling of complete luxury. Close to the metro, quiet with extremely friendly and professional staff. This gem also has a lovely courtyard sitting area a small bar and a fantastic breakfast.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jillyaVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNDEKER, Directeur général at Hotel Magellan, responded to this review, 4 June 2014
Dear Guest,

Thank you for taking the time to share your comments through Tripadvisor regarding your recent stay at Le Magellan.
We are delighted to read that you were satisfied with our hotel and services.
Do not hesitate to visit our Facebook page or our official website for special promotions and our best rates!

We sincerely hope to welcome you soon at Le Magellan.

Hélène Dequaire
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tooele, Utah
Level 6 Contributor
140 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 27 May 2014

This hotel and its staff were incredible. Its close to the metro so its easily accessible to all the venues and sites. We were not too excited about France, but our minds are changed and we loved it. THe hotel is clean, rooms pretty small, usual for Europe and the breakfast was fresh and delicious. They have a fresh orange juice machine that I wish every hotel had. Fruit and breaks of the best quality and the wait staff was excellent. Highly recommend

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2millionmilers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNDEKER, Directeur général at Hotel Magellan, responded to this review, 4 June 2014
Dear Guest,

We would like to thank you for taking time to share your recent experience at Le Magellan.

We are so pleased to read that the comfort of the room was appreciated but also the helpfulness of the staff. We also thank you for your valuable comments that we will take into consideration as we continuously do our best to offer a high quality of service to our guests.

We sincerely hope to welcome you soon at Le Magellan.

Best regards,

Hélène Dequaire
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough, Ontario, Canada
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 May 2014

My daughter and I had a very pleasant visit April 27 - May 4, 2014. The hotel is in a lovely residential area with shops and restaurants nearby. The room was as expected, clean, comfortable with all amenities. Our flight arrived very early on a Sunday morning and although we couldn't check in the Hotel staff were very helpful and have a very secure area to leave your bags until the afternoon. It was great to wander in the neighborhood on a Sunday morning and then visit the Champs-Élysées! Breakfast was included and very good. Our room had a lovely view of the quiet street. The courtyard looked so inviting but you can't control the rainy weather so we didn't have a chance to enjoy it. WiFi was good and it was great to have the pay for use business area to print tickets and boarding passes etc. We took a taxi both to and from CDG airport, it was about 55 euros each way but for me well worth it considering the timing of our flights, weather and transfers required on the Metro/Train. The Metro and RER C line is less than a 10 minute walk, very convenient to visit all the major attractions in Paris and Versailles. I highly recommend the hotel and would definitely stay again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNDEKER, Directeur général at Hotel Magellan, responded to this review, 22 May 2014
Dear Guest,

Thank you for your kind words and support. We are glad to read that we have met your expectations. Your comment is our best reward and we hope you will renew this experience and we will have the pleasure to welcome you again soon.

Kind regards,

Hélène Dequaire
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 May 2014

Very nice hotel in very pretty, quiet neighborhood in 17thArron.
Check in was quick but elevator was out of service. Luckily we
were only on 2nd floor. Located conveniently between Ternes
metro which is direct line to Montmarte and Pereire metro which is
direct to Eiffel tower and further. Took train from airport with a change
at St. Michel Notre Dame which came out at Pereire Lavallois which
is a 10 minute walk to hotel. Very easy navigating. From hotel it is
a nice 15 minute walk also to Arc de Triomphe.

Staff were very nice and accommodating. There is a bar that you can
buy drinks or bottle of wine from (serviced by front desk staff). Room
was typical european room with all of the amenities and clean. Cute
breakfast room. It was definitely a great price for the budget traveler.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank renee2rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNDEKER, Directeur général at Hotel Magellan, responded to this review, 22 May 2014
Dear Guest,

We are sincerely touched to read how much you appreciated our hotel. We fell honored that you chose the Magellan for your holidays in Paris. You are quite correct in that our location is very ideal and we are delighted to read that you enjoyed the style of our property.
Thank you for your kinds words and support for our employees is very much appreciated and we will share with them.

Best regards,

Hélène Dequaire
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2014

The location is perfect, in a quite neighborhood near the tourist attractions, 15 minutes to Arc de Triumphe. The front desk stuff (in the night shift) was very helpful. The garden is small, nice and chic.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oana Catalina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNDEKER, Directeur général at Hotel Magellan, responded to this review, 12 May 2014
Dear Guest,

Thank you for taking the time to share your comments through TripAdvisor regarding your recent stay at Le Magellan.

We are truly pleased to read your positive comments in regards to the rooms of the Hotel and the friendliness of the staff.

Once again, thank you very much and we already look forward to your next visit.

Kind regards,

Hélène Dequaire
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level 4 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 April 2014 via mobile

This hotel is situated in a nice and safe neighborhood. Close distance to cafés and metro stations. Tourist attractions are not too far via metro. We arrived from our long journey @ 1pm hoping to have a hot shower and comfortable bed. However, the hotel staff could not accommodate us until 2pm. They were helpful in holding our bags while we grabbed lunch. They even suggested and directed us to a delicious restaurant. Staff here were very friendly and helpful. It was helpful and important that they all spoke English. The Room was average size with a tv, but no fridge or microwave. There is also complimentary wifi. The beds were hard and bathroom outdated but practical.

Stayed April 2014, travelled with friends
Helpful?
1 Thank RoomRaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNDEKER, Directeur général at Hotel Magellan, responded to this review, 28 April 2014
Dear Guest,

We thank you for your comment about our hotel. We are happy to learn that you appreciated your stay among us. I will transmit your positive notices to our team of the Reception!

Because of the significant number of reservations and the intense activity of the hotel, we indeed inform our customers that the check in is made in 2 pm. It is also mentioned on our web site. However, we do always our utmost to satisfy at best our customers during an arrival before 2 pm.

We hope to see you again among us during your next trip in Paris. Do not hesitate to follow us on Facebook to benefit from the best prices !

Best regards,

Hélène Dequaire
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Magellan

Property: Hotel Magellan
Address: 17 rue Jean Baptiste Dumas, 75017 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Batignolles-Monceau
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#268 Romantic Hotel in Paris
#444 Business Hotel in Paris
#505 Family Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Magellan 3*
Number of rooms: 72
Official Description (provided by the hotel):
CHARMING HOTEL WITH INDOOR GARDEN, A SHORT WALK FROM THE PLACE DE L'ETOILE AND THE PALAIS DES CONGRES. Near to the Arc of Triumph and the Congress center from Porte Maillot, the hotel offers guests an unexpected garden in the heart of Paris's 17th arrondissement. Whether you are in Paris for business or leisure, you will find all the benefits and services of an attractive privately run hotel at the Magellan, at the crossroads of the main business centers and tourist attractions. Next to the Boulevard Pereire Gardens, the hotel is in the style of the surrounding Hausmann architecture, sheltered from bustle of Paris's busier streets. ... more   less 
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Also Known As:
Magellan Hotel Paris
Hotel Magellan Paris

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