Having read all the wonderful reviews here, I managed to justify the price on a recent business trip and booked with great excitement: especially as my offices in Paris are just around the corner. I booked via hotels.com and perhaps that was the mistake: when I arrived, I discovered I wasn't staying there - I'd been moved due to a "leak"... not to a hotel nearby, but to an average tourist hotel 15 minutes walk away. They claim to have contacted hotels.com to let me know, but I've heard nothing.
The receptionist was very apologetic, but I actually feel very ripped off. The hotel I'm now in is currently advertised at a much lower rate. Thanks Residence Nell for taking my money and sending to me a boudoir of tacky red velvet on the ground floor, next to the breakfast room. And you know what's even worse? Their sister hotel, the Hotel de Nell, has rooms available! Clearly, there was no leak, it's because someone else was paying them more for my room. I've heard of this happening in cheap hotels, but not in supposedly boutique properties.
I'm sure Residence Nell is a great place to stay; but sadly not my experience. I actually think they're a dishonest company.
Feel free to contact me, Residence Nell and discuss.
- Official Description (provided by the hotel):
- Ideally located in Paris's 9th arrondissement, Residence NELL **** welcomes you to the intimacy of a private mansion. This unique setting contains 17 apartments and studios designed by Patrick Jouin, available to you for stays of a night, a week or a month... Welcome to Residence NELL ****, combining the luxury of a pied a terre with the carefully designed decor and comfort of a four-star service. ... more less
- Reservation Options:
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