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“Rooms tend to be very small...”

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Mercure Paris Opera Garnier
Ranked #522 of 1,804 Hotels in Paris
GreenLeadersBronze level
Reviewed 27 August 2013

...Rooms tend to be very small in Paris, expensive and very small. Unfortunately this hotel was no exception. But who needs a big room when the location is so good? Us, that's who. Hence us upgrading. From this point forward we were all smiles.

The staff were friendly, helpful and knowledgable, the location was good and the hotel itself is full of character. Good bar, nice small (that word again) patio area, good breakfast and comfortable beds.

Wouldn't stay again only because there are so many hotels in Paris but would certainly recommend.

Room Tip: Upgrade to a large room if you want more space. It does make a difference.
  • Stayed: May 2013, travelled as a couple
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Thank flyingbutterwings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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206 - 212 of 1,089 reviews

Reviewed 27 August 2013

Good hotel near underground and bus routes. Ideal for all the marvelous shops. Printemps and Galleries Lafayette 5 mins walk. Open top tour bus leaves from nearby. Get one of the bedrooms facing the courtyard, cooler and bigger.

  • Stayed: March 2013, travelled on business
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Thank travelalot001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

We only stayed one night in May 2013, but this was good value for money. Good space for a Paris Hotel and quiet. The hotel is very well placed, has good WIFI and is close to transport ,the underground and attractions like Moulin Rouge(don’t miss this world class attraction) and Montmartre. Surprisingly ,we found it hard to locate much by way of art in our experience, apart from the silhouette artists) .The authorities seem to have smartened up the area around Sacre Couer since our last visit when you were pestered by street traders ,and that change was welcome.

Room Tip: ask for room away from lift
  • Stayed: May 2013, travelled as a couple
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Thank Lanky3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc P, Deputy General Manager at Mercure Paris Opera Garnier, responded to this reviewResponded 21 January 2014

Dear Sir, dear Madam,

Thank you very much for taking the time to share these words further to your holiday stay in Paris with us. We are pleased to be your “best one night stop” and that you could enjoy the hotel comfort and its area during such a short stay.

Hope to have the pleasure to welcome you back soon;

Best regards,

Marc Pilard
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2013

Cons: The rooms are tiny, even by Paris standards. The hotels elevator goes to the 5th floor and then you have to get off and walk up a flight of stairs if you are staying on the 6th floor. This walk would not be so bad if the hallway did not smell of mildew. The electricity for the block went out which is not the hotels fault. However, the Internet was still not up and working 48 hours later.

Pros: Good location during the day. Very central to shops and metro. Area gets a little sketchy at night when all the shops are closed. The people at the front desk are all very helpful and really try to give you the best possible experience. Rooms were clean and new.

Verdict: Stay here for a few nights if you don't have much luggage, don't plan to use the Internet, and don't mind taking a cab anytime you leave the hotel after 9pm.

  • Stayed: July 2013
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1  Thank rl47ucla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc P, Deputy General Manager at Mercure Paris Opera Garnier, responded to this reviewResponded 23 August 2013

Dear Sir, Madam,
 
You have taken the time to give us your opinion about your stay in our hotel, and we thank you.
 
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Thank you for notify that the hotel wasn't responsible of the Electrical shut down. This situation burned up our WiFi Hot spot.
Be assured that the necessary corrective measures have already been taken and that the Wifi has been repaired.
Also as the hotel is a old fashion Parisian building, it's true that the lifts doesn't link to a part of our 6th floor rooms. This is why our hotel offer a porterage service to assist our guest to climb their luggage for the last floor (from 5th to 6th).

Once again, please accept our sincerest apologies for the inconvenient occurred during your stay.
In order to demonstrate that's not the way we usually welcome our guest, please contact me in order to organize your future booking.
 
Looking forward to welcoming you shortly at Mercure Opéra Garnier.
 
Yours sincerely,

Marc PILARD
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2013

I visited Paris for the first time to celebrate my 40th birthday. PLUS: close to the San Lazare metro. Checkin was relatively easy. The breakfast was good. Free WIFI. Front desk clerk, Kekio was very nice & helpful. NEGATIVES: the hotel only has two irons for the entire hotel(145 rooms). Front desk clerk; Megharzo was UNFRIENDLY; SARCASTIC; & not very helpful during my stay there. She needs to take a customer service class! A hot mess! The other clerks were nothing to brag about either; but this lady was the worst! This hotel doesn't have wash cloths! Was told hotels on Europe doesn't provide washcloths. Housekeeping takes forever to clean the room! Also the rooms are VERY SMALL! Try to avoid taking anything bigger than a 25 inch suitcase. The restaurants close by were overpriced & not worth the money, time or effort! The AC in the room wasn't effective.

Room Tip: There is no tip. All the rooms are small. I had to place the chair in the room out on the balcony to...
  • Stayed: July 2013, travelled with friends
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Thank Mendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

The Mercure Paris Opera Garnier is a very nice hotel steps away from St Lazare train and subway station.

The front desk was nice and accommodating and had no problem getting us into our room hours ahead of check in. The lobby is nice with a bar and small courtyard. We did not eat at the hotel, choosing instead croissants from PAUL which was around the corner.

The room was small, as is often the case in Europe, but it was modern, clean and comfortable. We had a narrow balcony overlooking rue de l'Isly, which isn't much, but at least a nice step out to check the weather in the morning and get a breath of air.

The location of the hotel was very good - near the St Lazare station, but also walking distance to The Louvre, Eiffel Tower, etc. Some walks were longer than others, but subway was always an option. There are several restaurants very close - from the fast food "Quick" to Itialian, French and Western options.

This hotel is pricey but with the price comes a great location, service and room. If it's in your budget, you will enjoy your stay.

  • Stayed: June 2013, travelled as a couple
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1  Thank adavici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

We stayed for 3 nights . Great value, very good staff, and comfortable rooms in the heart of Paris. We reserved the Premier rooms which were 1) more spacious 2) more comfortable 3) provided breakfast (Inlcuding delivery to your room!) and 4) had a free minibar with complimentary soda and water as well as a few madalines and a cool little backpack to carry around the water! SO if avialble well worht the extra money.

Staff at front desk was extremley helpful, very nice and pleasant (Sarah - thank you - I think walked us across the street to the restaurant Centas to try and get us in but they did have an hour wait. Breakfast was good (decent eggs, good coffe, youghurt and some fo the standards). Room was quite over looking one of two courtyards.

some very minor complaints 1) AC is room is adequate (but unlike other hotels will only get it comfortable can get it frigid like we prefer although will stay on while you are gone), 2) similar to others we did get a knock on the door every morning at around 9:00 am even thought the do not make up room sign was on 3) we had two room ours had a bathtub with one of the swinging glass doors whcih could not contain all the water thus the floor was always a little wet. The other room had a shower only and was better.

Parking close buy but no on the street thankfull not a heavily traveled street so allowed us plenty of time to unlaod and load the car.

Certainly a modern, well managed, cerntally located, value hotel! We will certainly stay here again.

Room Tip: Spend the extra money for a premier room.
  • Stayed: July 2013, travelled with family
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Thank jrcbasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Paris Opera Garnier

Address: 4 rue de l Isly, 75008 Paris, France
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#33 Green Hotel in Paris
#313 Luxury Hotel in Paris
#391 Family Hotel in Paris
#592 Romantic Hotel in Paris
Price Range: £117 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Opera Garnier 4*
Number of rooms: 140
Official Description (provided by the hotel):
In the very heart of Paris, near the Opera and the Deparment Stores "Printemps" and "Galeries Lafayette". Soundproofed & air-conditioned rooms. Direct dial-telephone, internet connection.TV, safe. Bar. Flowered courtyard. ... more   less 
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Also Known As:
Mercure Paris Opera Garnier Hotel Paris
Accor Paris Opera Garnier

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