I somehow feel sorry to give a bad review to this hotel, but aside it's nice location and cleanliness ( although they need a severe renovation), everything else went all wrong.
I booked a room on booking.com chosing the "book now, pay now" option and the hotel immediately put a hold on 100 euros on my credit card. I am honestly amazed that I read the reviews about Quality Axel and nobody had this issue before ! After our stay there, at check out, some lady at the reception asked for the entire price of the booking, clamining that the 100 euros they put a hold on was just so they could check the validity of my credit card. Ok, it happened before, but NEVER 100 EUROS !! And then, she became sarcastic and a little aggresive with her attitude towards us, telling us a lot of silly things while charging us again for our stay. At the end of the "show" she smiled and said our money will PROBABLY be back on our card in 2 weeks or so... Probably in 2 weeks or so??? It's december, Christmas time. Needless to mention that booking.com clearly stated that this hotel won't ask for a deposit when booking there.
As for the hotel...first day we arrived we received a room with a window facing a concrete wall ( they "forget" to mention that when they sell and their photos are misleading ). After putting up AGAIN with one of the staff scarcasm, we changed our room the next day. The new room was available a day before, as it was already clean and sparkling at 8 am....but they said a big NO to my face when I asked for a change or an upgrade.
Breakfast is decent , but definetly not a 3 star breakfast - more like for a 1 star guesthouse.
The door at our bathroom never closed and the elevator would simply make you feel like you're aging as you wait for it. We skipped the elevator as often as we could.
I cannot recommend this place unless other guests won't mind the issues my husband and I had with hotel QAO .
- Official Description (provided by the hotel):
- Only a few minutes from the Grands Boulevards and Grands Magasins in Paris, Hotel Axel Opera is a beautiful charm hotel that offers the best comfort and the best service throughout your stay in Paris. Every day from 2pm to 5:30pm, discover our HappyTime "Comptoir Gourmand": tea, coffee and pastries, you are our guest ! ... more less
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- Also Known As:
- Best Western Axel Opera Hotel Paris
- Best Western Hotel Paris
- Best Western Paris
- Paris Best Western