Not sure how to review this hotel. We booked on the basis that it had rave reviews from most other visitors. The hotel is in a great position and though we arrived after dark and left very early morning we still appreciated the position on the gardens. We changed our room for a position with park views and Xavier the concierge was very helpful with this. The fun began when we discovered that there was no hot water and after a long days traveling it was what we were most looking forward to. This problem could not be resolved in the short term so we went to dinner assured that we would have hot water on our return. This was not the case and I had a luke warm bath before bed. Problems did not stop there when my wife discovered hairs in the bed. We think this was a fault of the laundry service as they seemed otherwise clean. By now it was apparent that Xavier who was as charming and helpful as is possible, was the only member of staff in the hotel. He found us new sheets and a double duvet rather than the two very small singles and we made our own bed.
I cannot criticise the service but it highlights a problem with the smaller hotels with skeleton staff when things go wrong. This would be OK but they are not cheap. We paid more at this hotel than we had paid last month for a night at Claridges with full breakfast and a bottle of champagne on arrival. Admittedly a special offer but they always seem available if you look. They gave us a 10% discount on our bill which was appreciated but though the hotel is very attractive, well decorated and well positioned, I don't think we will be staying at the Luxembourg Parc again.
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- Also Known As:
- Luxembourg Parc Hotel
- Luxembourg Parc Paris