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“DON'T GO THERE!!!!”

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Metropole Lafayette
Ranked #107 of 135 Paris B&B and Inns
Woking, United Kingdom
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“DON'T GO THERE!!!!”
Reviewed 17 May 2013

Under NO circumstances send anyone there. The place was FILTHY, worn out, no lift, tiny rooms, really DREADFUL. the bathroom was DISGUSTING. No wonder they have a policy of charging for the first day --- I am sure that there are many who like us REFUSED to stay there... so they made money by their duplicity. Send someone there to look --- but have them wear protective clothing.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank jimhallam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
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English first
Bristol, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 April 2013

We found the Hotel Metropole Lafayette through various online websites and contacted them directly, asking them questions. They responded claiming that they can guarantee a reservation directly through them and they confirmed the reservation several times upon receiving our credit card details.

A few days before we were due to arrive in Paris we contacted them again asking them several questions about our arrival. All our emails (we ended up sending ~2 emails a day) were ignored. Then we had to call them many times, from the UK (so costing us a lot of money), to get an answer from them.
We were treated very rudely, hung up on, yelled at and insulted.

The final response was that they doubled booked our room, they weren't going to get us another room and then they ignored or hung up on all of our following calls. This was the evening before we were meant to arrive at the hotel, by the way.

This kind of behaviour is despicable, extremely rude, irresponsible and even illegal, considering they confirmed our booking using our credit card details.

People need to be warned against that hotel.

Could someone please advise me as to where I can go and report the hotel for their behaviour?
Thank you for your help!

  • Stayed March 2013, travelled as a couple
    • Service
Helpful?
7 Thank Mick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Metropole Lafayette

Property: Metropole Lafayette
Address: 204 rue la Fayette, 75010 Paris, France
Region: France > Ile-de-France > Paris > Entrepôt
Amenities:
Hotel Style:
Ranked #107 of 135 B&Bs / Inns in Paris
Hotel Class:1 star — Metropole Lafayette 1*
Number of rooms: 27

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