The good - the hotel location is great and the rooms are clean and of decent size, not too small like in so many other hotels. The bathroom was well appointed and there was hot water to spare.
The bad - each time I reported a problem, the staff offered excuses rather than fix the problem. The elevator creaked and groaned and then got stuck in between floors - twice. The elevator requires you to insert the room key in the car reader within the elevator. To work properly, the room card must be inserted during the entire ride up the elevator. Remove it part way during the ride up and the elevator gets stuck. And I believe that the elevator's electrical field near the card reader may be responsible for corrupting the card's magnet strip if you remove the card during the ride up. The staff blamed it on the room card's proximity to my credit car. They blamed it on the sensitive room cards. So, they reprogrammed the cards - twice. Not once did they consider that the elevator badly needed maintenance or that the elevator card reader may be broken, or that the elevator card reader should be thrown away since it doesn't enhance security. In the room, the TV remote control barely worked. The staff said to keep pressing the buttons on the remote and it would eventually work. I told them that the buttons only worked if it was within 3 feet of the TV. Translation - the batteries were nearly dead. I asked for new batteries. They said that they would send someone up the next day. Two days later, the remote still had dead batteries. The mattress and pillows were perhaps the worst that I've seen in a hotel of this class. They reminded me of the lumpy mattresses and pillows that I had in my college dorm. I was able to fall asleep on them thanks only to the mercy of jet lag. The sad part is that this could be a great hotel if the staff changed focus from excuses to real service.
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- Also Known As:
- Concorde Montparnasse Paris
- Concorde Montparnasse Hotel