My boyfriend and I spent a week in Paris at the end of July, and we had booked a room at Concorde Montparnasse. We chose the hotel for its location (close to major train station and buses to the airport, withing walking distance to most central attractions) and we cannot complain about that. The location was great. However, this was the only good thing about the hotel. We arrived fairly late in the evening, and all we wanted was to check in quickly, grab something to eat and go to sleep. The check in process was not exactly short and, when we got into our room we had the first surprise of the trip. We had booked a room with a double bed and were greeted by the sight of two single beds, which weren't even one next to the other. We asked at reception to have something done about it, and, after about an hour, someone came to put the two beds together. As I went to have a shower, I noticed mould in the bathroom and on the shower curtain, and soon realized we were given only one bath robe and a only one pair of slippers. We told reception, got another bath robe after about 4 days and an "ooops" response about the mould issue. We were starving, so we had a quick look at the menu to see what we could have for dinner and breakfast the next morning. Expensive doesn't even properly describe the food, with two eggs costing 8 euros and some toast 7 euros. We quickly decided not to have anything to eat there and went looking for a restaurant, around 11:30pm.
The next few days were spent with the housekeeper being extremely rude and swearing at us, because we happened to be in the room when she came in, and we "didn't know how to make the bed". Excuse me, I thought that was part of your job?
By far the worst experience we had was when I happened to find a mouldy cookie in the tray housekeeping was leaving in our room daily (don't imagine it was much, just two cookies, two pots of condensed milk, some cheap coffee and tea and some sugar/ sweetener). I went to complain to reception and I was treated like I was being a criminal. The receptionist actually asked me "what my problem is", like finding mouldy food in a four star hotel was something normal that I should've expected. I have never been treated worse in a hotel before.
If you plan a trip to Paris, my advice would be to avoid Concorde Montparnasse like the plague. You will be treated like the last thief, they will all be rude and make your stay there miserable.
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- Also Known As:
- Concorde Montparnasse Paris
- Concorde Montparnasse Hotel